I stayed here for 4 nights and had a wonderful experience during my first visit in October. My flight arrived very early morning around 5am, so I have requested for early arrival when I made my reservation online. It was very easy to get to the hotel in the early morning via Dubai Metro as the hotel is located above the Mall of Emirates (which is connected to the Mall of Emirates station). You have to go through the mall to get to the hotel, but it was easy to navigate since the mall has good signage. When I arrived at the hotel around 7am to check-in, I was offered a glass of juice mocktail. The check-in was pretty fast, and I was given a room around 7:20am. That to me is excellent customer service, which proved how accommodating the hotel staff are, giving us a quiet room near the end of the hallway so early in the morning. My sister and I were able to catch some sleep before we headed out for our visit in the city in the afternoon. We reserved a two-beds room and it was very clean. The beds were so comfy that my sister felt asleep almost instantly after the early flight. The bathroom is quite big, with rainfall shower head from the ceiling, which was quite relaxing for showering. The bathroom has clear glass wall, which I think it will be great for couples; it was not a problem for us since the glass wall could be covered with the electric curtain. I got a standard room and it was quite spacious with a loveseat/ daybed by the window. The closet was spacious, and the desk was pretty big (can place lots of stuff beside my MacBook). It is quite nice that we get complimentary bottles of water if you are a Starwood Preferred Guest (free membership). The pool is relatively small but I enjoy a swim there after a hot day out. They also have a second pool that has Jacuzzi jets on the side. The pool is located at the rooftop so you can see the Burj Al Arab hotel and Jumeirah Beach Hotel not that far away. I really like how this hotel is right beside a Metro station as I can get to many places just taking the metro, such as Burj Khalifa/ Dubai Mall. There is also taxi outside of the hotel lobby that can take you to Bur Dubai if you are into historical neighbourhood for some cultural learning experience. Taxi ride was not expensive compared to North America, so if your destination is not close to the Metro, you can still get there by taxi. The best part about this hotel is the staff. I had a car accident on the highway on my way back to the hotel, so I called the front desk to ask the duty manager to cancel my tour that I booked with the hotel's tour desk. The duty manager was very helpful and asked me a few times if I was ok as well as taking down my contact number when I was riding the ambulance to a hospital for check-up. When I returned to the hotel, the staff at the front desk asked me if I was alright and showed their care about my accident. I was very grateful to have stayed in this hotel because it was pretty unfortunate to get into a car accident in a foreign country but the staff really showed how much they care about their customers. It was comforting to get to speak to them on the phone right after my accident, and I am still very grateful for their professionalism. If I visit Dubai again, I would stay in this hotel for sure.
- Official Description (provided by the hotel):
- Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more less
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- Also Known As:
- Pullman Dubai Mall Of The Emirates Hotel Dubai