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“Great location & excellent service” 4 of 5 bubbles
Review of Sheraton Dubai Mall of the Emirates Hotel

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #82 of 544 Hotels in Dubai
Certificate of Excellence
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great location & excellent service”
4 of 5 bubbles Reviewed February 8, 2014

Connected to the Mall of Emirates from level 1, used to be called the Pullman Hotel, now branded Sheraton, it is a great hotel with very courteous staff, ready to help at all times. I stayed for one night at the beginning of Feb 2014 for business. Nice rooms and an excellent lunch buffet. Will probably stay here again.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aquariius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, February 10, 2014
Dear Aquariius,

Thank you very much for your feedback. We are glad that you enjoyed your stay with us and hope to welcome you back to our hotel soon!

Warm regards
JP Kavanagh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Amman, Jordan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 7, 2014

The hotel and service overall are excellent as I have come to expect from Sheraton! However the best thing about this hotel is the location. It is very central so it is if you are looking to get around Dubai for business or pleasure this is a great hotel. It also has direct access to Mall of the Emirates (MoE) so you don't have to go far for some great shopping or dining. And there is a metro link via the mall so you can avoid taxis and traffic altogether. Highly recommended.

Room Tip: Ask for a room with a view - it's worth it (if it's not too foggy!)
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  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Faris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, February 7, 2014
Dear Faris77,

Thank you very much for your feedback!

As you mentioned the Sheraton Dubai, Mall of the Emirates Hotel is directly connected to the Mall of the Emirates and the Dubai Metro, which makes it easy to go around Dubai avoiding traffic. The hotel is not far from major business hubs like Media City, Internet City and Jebel Ali Freezone.

Thank you for mentioning our “Room with a view” category which indeed guarantees a fantastic open view towards the sea over Jumairah, Burj al Arab and even Downtown Dubai.

We hope to welcome you back to Dubai soon in our hotel!

Warm regards
Sammy Gani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 6, 2014 via mobile

Accompanied by my husband and 10 years old son, our last visit was for business where we stayed at Sheraton DUBAI-Mall of the Emirates. We waited sometime to check in then we were escorted to the 5th floor to check in at their second concierge. The room was clean and tidy. The bathroom was spotless. The Hotel is a convenient place to stay given its location at the mall with access to nearly all shops, cafe & restaurants. Breakfast in the hotel was nice with a very friendly staff. Sitting in the terrace was another enjoyable thing to do after a long business day.
The location is far away from Dubai Mall, world trade centre so you need to plan your trips carefully not to miss your appointments. A good place to stay for few days if you have visited DUBAI before.

Stayed February 2014, traveled on business
Helpful?
1 Thank Nuha20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, February 7, 2014
Dear Nuha20132013,

Thank you for taking the time reviewing our hotel and we are glad you enjoyed your stay with us.
As you mentioned our hotel is very convenient for business travel as our direct connections to the Mall of the Emirates is great for families to spend their day.

We are located close to major business hubs like Media City, Internet City and Jebel Ali Freezone. Downtown Dubai with Dubai Mall and Trade Center can be easily reached via the Dubai Metro which saves time and avoids the traffic.

As you mention you can enjoy beautiful views over Dubai from our Vantage Terrace after work or for sunset while enjoying a Shisha and enjoy conversation together.

We hope to welcome you and your family back to Dubai soon!

Warm regards
JP Kavanagh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Khobar, Saudi Arabia
Level Contributor
151 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed February 6, 2014 via mobile

This Hotel is my favorite in Dubai. I like it because it is in Emarits Mall and you can enjoy one of the best shopping malls in Dubai. The hotel facilities are excellent and staff are friendly. The hotel is very safe and the food is the best. It's also very convenient if you want to use the Metro as the station is in the Mall.

Stayed January 2014, traveled on business
Helpful?
2 Thank Alhodaithy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Guest Relations Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, February 7, 2014
Dear Alhodaithy,

Thank you very much for this great feedback which we always share with our associates as well!
Indeed we are directly connected to the famous Mall of the Emirates with over 560 brands, cafes and the indoor ski slope, Ski Dubai.

We hope to welcome you back to our hotel soon!

Warm regards
Haytham Aziz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 4, 2014

The hotel has all you can expect from a 5 star hotel including a nice terras bar with a wide view on the 2 famous Burj towers

Additionally very nice that from the first floor you can access a big mall which also includes several restaurants and food court, so if you have a free night you can have a stroll here and a bite to eat without the need to going really out of the hotel

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AldoBelgio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, February 6, 2014
Dear AldoBelgio,

Thank you for the time you took to review our hotel.

Indeed, we are conveniently connected to the renowned Mall of the Emirates featuring more than 560 brands from all over the world and entertainment activities for all ages such as Ski Dubai, VOX Cinemas and Magic Planet.

Furthermore, as you very well mentioned, our Vantage and Sanabel terrace offers outstanding views towards the Burj Al Arab and Burj Khalifa. Additionally, you can enjoy similar views on our rooftop with amazing views of the two iconic buildings as well as the world and the palm in clear days.

Once again, thank you for sharing with us your feedback and we hope to welcome you back soon for an even more memorable stay!

Warm regards,

Sammy Gani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed February 4, 2014

Me and my family stayed here for 3 nights in Dubai. I can't wait to return, I love Dubai, and I loved the Sheraton. VERY Clean hotel, great location, friendly staff, lovely food and best of all amazing rooms. Our room was equipt with a huge king sized bed, the room was spacious (even with us, all our luggage and our shopping) , the bathroom was huge and spotless. The veiw outside both mine and my parents room was beautiful. We all loved the convienience of being attached to the mall too. I will defiantly stay here on my return to Dubai. I wish we had stayed longer, so i could enjoy the pool a little more, and the veiw that comes with it!! Also A must if like us you are arriving before 2pm (usual check in time) as 24hr check in is available. We arrived at 7am, showered and headed for the buffet!

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Casey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Director of Guest Services at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, February 6, 2014
Dear Casey P,

Thank you for sharing with us your feedback from you last family stay at the Sheraton Dubai Mall of the Emirates Hotel.

Indeed, we are conveniently connected to the renowned Mall of the Emirates featuring more than 560 brands from all around the world as well as entertainment activities such as indoor ski slopes and cinemas.

Additionally, the mall is linked to the metro station, allowing our guests to explore the city’s main attractions and business hubs avoiding all the traffic.

Furthermore, we are happy to hear that you enjoyed our facilities and our views from the rooms and rooftop.

Once again, thank you for sharing your thoughts with us and we hope to connect with you soon for another memorable and hopefully longer stay!

Warm regards,

Haytham Aziz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed February 1, 2014

I stayed for 2 nights and this is by far the best hotel that I have ever stayed at. We stayed in room 1025, its a smoking floor ( was travelling with my brother the chimney ). Its a brand new, very shiny hotel. Moment we stepped in, we were treated like royalty. Excellent hotel staff, from valet to room cleaning people, just amazing.
Excellent view of roof top pool, at night time they play movies on a big screen. Mostly family movies so kids would love it. They have 2 pools, one was hot/warm water and other was cold. Room has all glass bathroom, I don't care if you are married 20 years once you in this room, you will get your freak on.
Mall of Emirate is connected to hotel so walk right in from 1st floor. Valet is included in your room rate 24/7. Perfect setting on the 5th floor for outdoor sheesha/coffee/drinks or just relax looking at Burj AL Khalifa. This is an excellent property.

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sager K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, February 2, 2014
Dear sager K,

Thank you for the time you took to share your feedback from your last stay with us.

Indeed, we are conveniently connected to the Mall of the Emirates featuring more than 560 brands from all over the world and entertainment activities for all ages such as indoor ski slopes and cinemas.

Moreover, as you mentioned, we offer 2 infinity pools on the rooftop with outstanding views of Dubai’s iconic buildings such as Burj Al Arab, Burj Khalifa and even the palm and the world in clear days.

Furthermore, our rooms feature a glass bathroom wall, however there’s a button available to pull down the curtains for more privacy.

It is always a pleasure to receive such great comments from our guests, especially regarding our associates and rest assured that we have shared your thoughts with all of them.

Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and we hope to connect with you soon for another memorable stay!

Warm regards,

Sammy Gani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Property: Sheraton Dubai Mall of the Emirates Hotel
Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#55 Spa Hotel in Dubai
#78 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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