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“Excellent location for an amazing place”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #87 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed December 25, 2013

JP and his team are, without a doubt, the best in town for their warm welcome and the quality of the service. The hotel is ideally located right in the city center, a decent distance from the airport. the hotel shares the spot with another hotel and theladies paradise: a huge shopping mall where you can find absolutelly everything

  • Stayed: November 2013, traveled as a couple
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2  Thank jaynice1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Director of Guest Services at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded December 29, 2013

Dear jaynice1,

Thank you for the time you took to review our Hotel.

Indeed, we are directly connected to the renowned Mall of the Emirates featuring more than 560 brands from all over the world and entertainment activities for all ages such as indoor ski slopes and cinemas.

It is always a pleasure to receive such positive comments and rest assured that we have shared it with all the Team.

Once again, thank you for sharing with us your feedback and we hope to welcome you back soon for another memorable stay!

Warm regards,

Haytham Aziz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,081 - 1,087 of 2,168 reviews

Reviewed December 25, 2013 via mobile

Ever since this hotel opened as a Pullman hotel is is great. Also as a SPG Sheraton fomula the hotel remains the best deal in town. Tale it from someone who has been travelling alone, with friends, with family, on business trips, pleasure and during holidays: just the Emirates Palace in Abu Dhabi beats this hotel. Not even the Burj Al Arab. Check in and experience Dubai at her best...

Stayed: December 2013
3  Thank TomWildenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded December 29, 2013

Dear TomWildenburg,

Thank you for sharing once again your thoughts with us.

It is always a pleasure to receive such positive reviews, especially from our loyal guests.

We are very happy to hear that once again we were able to meet your expectations and we hope to welcome you back soon for another memorable stay!

Warm regards,

Sammy Gani

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Reviewed December 19, 2013

To cut it short, the best of this hotel is the location. It is adjacent to the Mall of the Emirates and so if shopping is your top priority then stay at the Sheraton.
The rooms are nothing special neither in size nor in design. This hotel was previously a 4 star Accor property and is now re-branded as a 5 star Sheraton . I honestly can't see where the additional star came from. It is a good 4 star property but not more.
The service is okay but again nothing great. If you like to do some serious shopping in Dubai you can consider this but otherwise there are plenty of better options for better value in Dubai.

  • Stayed: July 2013, traveled with family
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4  Thank SAT33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded December 21, 2013

Dear SAT33,

Thank you for the time you took to share with us your thoughts from your last stay with us.

Indeed, our hotel is directly connected to the Mall of the Emirates featuring more than 560 brands from all around the world and entertainment activities such as Ski Dubai, VOX Cinemas and Magic Planet.

As you also mentioned, we are only minutes away from the city’s main attractions and business hubs, making it a gathering place for business travelers, vacationers and shoppers alike.

Once again, thank you for sharing your feedback and we hope to connect with you soon for an even more memorable stay!

Warm regards,

Sammy Gani.

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Reviewed December 17, 2013

I've just returned from this hotel and cannot rave about it highly enough; from arriving at the front door on arrival to our departure the team at this hotel couldn't have been friendlier or more helpful, without exception! The pool and views from the 24th floor were amazing, we regularly took lunch here, relaxing in the sun and apart from the staff being friendly (this is now a given) the food was delicious!

Location was great; above the shopping centre and close to the Metro.

Looking forward to planning my next visit! :))

  • Stayed: December 2013, traveled with friends
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2  Thank Lizzie2303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Food and Beverage Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded December 21, 2013

Dear Lizzie2303,

Thank you for sharing your feedback from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

Indeed, our rooftop offers amazing views of Dubai’s skyline, the perfect place for a sundowner while enjoying great wines of our Social Hour.

It is also a pleasure to receive such positive comments from our guests, especially regarding our associates, and rest assured that we have shared it with all the Team.

Furthermore, as you very well mentioned, we are conveniently connected to the renowned Mall of the Emirates featuring more than 560 stores and entertainment activities for all ages such as indoor ski slopes and cinemas.

We are very happy to hear that we were able to meet your expectations and we hope to connect with you soon for another memorable stay!

Warm regards,

Huib Hendrix

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Reviewed December 17, 2013

I enjoyed my stay at this hotel. It is in a great location right beside my favorite mall in Dubai, The Mall of the Emirates. The staff were very polite, check in speedy and room service was quick and arrived hot, hot, hot!

  • Stayed: November 2013, traveled as a couple
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2  Thank sk999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Director of Guest Services at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded December 21, 2013

Dear sk999,

Thank you for the time you took to review our hotel.

Indeed, we are conveniently connected to the renowned Mall of the Emirates featuring more than 560 brands from all over the world and entertainment activities for all ages such as indoor ski slopes and cinemas. Furthermore, the mall is also linked to the metro, a great way to explore the city’s major attractions.

It is also very rewarding to hear such positive feedback, especially regarding our associates, and rest assured that we have shared your comments with all of them.

Once again, thank you for sharing with us your feedback and we hope to welcome you back soon for another memorable stay!

Warm regards,

Haytham Aziz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

Do stay at the Sheraton Emirates many times, what I like they all remember me. Very friendly staff and a real joy to stay in the hotel. You feel at home every moment of the day the service you get is the best I ever did have.

  • Stayed: December 2013, traveled on business
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2  Thank Marco F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded December 19, 2013

Dear Marco F,

Thank you for sharing with us your feedback and pictures from your last stays at the Sheraton Dubai Mall of the Emirates Hotel.

We are always very happy to receive such kind comments, especially regarding our associates and rest assured that we have shared it with all of them.

Once again, we are very happy to have made you feel at home and we hope to welcome you back soon for another memorable stay!

Warm regards,

Sammy Gani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

From the moment we stepped out the taxi at the hotel to the day we checked out the service was first class and the staff are so friendly & professional. The location of the hotel is ideal with level access straight to the Mall of Emirates however you would not know or feel you were that close to a shopping mall.... The views from level 5 where the food and beverage outlets are truly wonderful however when you go up to the 24 floor to the roof top pool they are spectacular and took my breath away!! The rooms are to a very high standard and are immaculate..... This was my first experience in Dubai and I will definitely be back and this would be my first choice of hotel to stay at!!! I have already Highly recommended this hotel to my colleagues and friends so once you have read this please make that booking!!!

Room Tip: Corner Suite amazing....
  • Stayed: December 2013, traveled with friends
    • Value
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2  Thank 32denise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded December 19, 2013

Dear 32denise,

Thank you for the time you took to write this review of your last stay with us.

Indeed, our hotel is connected to the renowned Mall of the Emirates featuring more than 560 brands from all over the world and entertainment activities for all ages such as Ski Dubai and VOX Cinemas.

Moreover, as you also very well mentioned, the views from our 5th floor terrace, 24th floor and rooms are quite amazing, especially from the rooftop as you can appreciate iconic landmarks such as the Burj Al Arab, as well as the Burj Khalifa and even The World when the weather is clear.

Furthermore, it is always very rewarding to receive such positive feedback regarding our associates and rest assured that we have shared your thoughts with all the Team.

Once again, we are very happy to have met your expectations and we hope to connect with you soon for another memorable stay!

Warm regards,

JP Kavanagh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#58 Spa Hotel in Dubai
#77 Luxury Hotel in Dubai
Price Range: $154 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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