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“Close to everything and in a comfortable settings”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #92 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed May 11, 2013

I was attendant an exhibition and was staying at this hotel for the 1st time. Hotel staff are quite welcoming and I have to admit they are all trying to make you feel welcomed. The roof top spa is breathtaking especially if you enjoy the early morning sun after a nice work out, you can relax by the pool and enjoy the serenity of the place. Room service were quite efficient as well as laundry, of course it goes without saying that being linked to a super mall makes your stay more efficient.This being said I would love to see an upgrade to the gym equipment especially the trade mills since one was out of order and all were facing the wall although there was space empty in front of several windows with a breathtaking view

Room Tip: The zero 1 suite are quite superb
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  • Stayed: May 2013, traveled on business
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1  Thank Aly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 12, 2013

Dear Aly E,

Thank you for sharing with us your feedback that we have shared with all our Team!

It is always a pleasure to hear that our guests enjoyed their stay. Be assured that your comments regarding the Sheraton Fitness by Core performance were well noted.

Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and we hope to welcome you soon for another memorable stay!

Warm regards,

Hotel Management

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1,277 - 1,283 of 2,237 reviews

Reviewed May 10, 2013

My granddaughters and I recently stayed at this hotel for two short breaks and loved every minute of it. The hotel is well located for shoppers, was beautiful to look at and our rooms had great views.
Best of all at this hotel are the staff who from the pool at the top , to the security guy at the lifts ,
at reception and dining always greeted us with smiles and suggestions and made us feel safe and welcome.
Thankyou Everybody

Room Tip: Ask for a view of the beach.
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  • Stayed: April 2013, traveled with family
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1  Thank lyn519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 12, 2013

Dear lyn519,

Thank you for sharing with us your feedback that we have shared with all the Team.

We are very happy to hear that you enjoyed your last stay with us and we hope to welcome you again for a maybe longer stay!

Warm regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

We arrived at the Hotel on Friday 3rd May for a 3 night break. We had made contact with the hotel before arrival to arrange transfers. Joyce was extremely helpful and responsive, in some case replying just a few hours after my responses in the evening. On arrival true to her word the transfers were there. We then arrived at the hotel to be greeted by their extremely helpful staff that helped us out of the car and took our suitcases into storage. We then checked in and had a friendly chat with the lady on the desk, wish i had took her name, as she was extremely hospitable, offered us an upgrade which we also took which gave us access to the club lounge.

We then went for breakfast whilst waiting for our room, we arrived at 8am! Breakfast was a brilliant service, nothing was too much trouble. Although some of the food wasn't to our liking (typical british i know!) the staff were very helpful, offering us drinks and cleaning areas immediately after use!

Once we received our room, which was early - around 11am, even though check-in wasn't until 3pm, 1 minute after the doorbell went. It was a member of staff with our suitcases who also gave us a tour around our room. We then 5 minutes later received a call from reception asking if we liked our room, which we did, it was absolutely beautiful, clean and the bed was unbelievably comfortable!

We then made our way to the pool, which was immaculate - we were given towels, asked to sign in and basically told if we need anything just ask! The pool was clean, the beds were comfortable and the service impeccable.

We then went back to the room later on, and went for the evening drinks in the club lounge which was 6-8pm. This was great, snacks such as mini cheeseburgers, chicken nuggets and a range of other things (once again typical british only eating the things they sell at mcdonalds, they do plenty of other wonderful food we didnt eat!). You can take a plate, take what you want, the waiter then asks you which drink you want, which is pretty much any normal or alcoholic beverage you wish for, and then sit down, 2 minutes later they will bring it over to you - and then you can drink as much as you wish for!

We then went out to the mall which is on the 1st floor access via the lift - and ate in a restaurant there, coming back later on to have a drink on the 5th floor outside terrace, where once again, the service was absolutely impeccable (i'm running out of descriptive words in my vocabulary). The waiter's and waitresses serve you at your seat, and nothing is too much hassle, and with any drink purchase you also receive some nibbles!

We had the same experience pretty much every day, house keeping left notes to say they came to clean the room, but we had turned the bell off to reject the service originally and forgot to turn it back on! We ended up having a good chat and a laugh with most staff there, ranging from the staff outside getting taxis for you all the way to the bar staff and pool staff. We were very thankful for their amazing service (and wish some of the other visitors weren't so rude to them!) and found that pretty much all of them were very happy to have a good chat and laugh with us!

Only complaint we have, and its very minor was that housekeeping called us on the 3rd night at 11pm about coming to clean the room, we had to go to bed early as we were up at 2am in the morning for our flight - but this is so minor it doesn't make me drop a star on the place.

I know some people will just expect this service from a 5 star hotel, but for me not every 5 star hotel is like this and i certainly wouldn't expect some of the incredible service we received, the staff whether you were rude to them or extremely nice were fabulous! Maybe its just us, but someone clicking their fingers to get a waiters attention and then just pointing at their empty glass is incredibly rude and obnoxious and we saw this quite a few times! We are extremely thankful to the staff, and hoped they enjoyed our Liverpool scouse charm! (not sure charm is the word!)

We will be returning to Dubai, and i never get the holiday blues when returning back to the UK, im usually itching to get back to work - but this time i definitely could have stayed! We have even discussed moving out there - that really shows that we had an amazing time!

If you want to stay somewhere in Dubai, stay here, the location is great, the staff are fantastic and the hotel is wonderful, i don't think i could have asked for anything more!

Tips - Ask for an upgrade to get club lounge access if you don't want the hassle of getting food for breakfast or lunch all the time, we receive breakfast, afternoon tea, and Evening drinks, and we could go in there whenever we wanted to get drinks during the day.

We stayed on the eighth floor, room 810 - the views were incredible, we could see pretty much everything from the 7 star hotel all the way to the worlds tallest tower, fabulous!

Get the transfers, they cost a little more than a taxi would - but you get picked up in an Audi A6 or you can choose the more expensive BMW 7 series and chauffeured to the hotel!

A great restaurant to go to is Flavours on Two at Rotana Tower. All you can eat and drink for about £35 each at its most expensive, only £30 when we went, Fridays are Italian and Saturdays are Chinese, Indian and Asian food!

Thanks again to everyone at the hotel, we will be returning as soon as we can!

Room Tip: Room 810 on the eight floor - amazing views!
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  • Stayed: May 2013, traveled as a couple
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2  Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 11, 2013

Dear nepture66,

We are very happy to hear that we were able to meet all your expectations during your stay and we thank you for the very descriptive feedback!

Indeed, as you mentioned, the Club Rooms as well as the Executive Suites give you access to the Sheraton Club, a private lounge with amazing views over the city and additional services.

Moreover, we have invested a lot of time in trainings for our associates and it is always very rewarding to see that our guests recognize it.

Furthermore, we offer a new Sheraton concept, Social Hour in Vantage, that is the perfect place to connect with new people while savoring wine and cheese platter or tapas.

As you also mentioned, we are connected to the Mall of the Emirates and the Metro Station allowing our guests to explore all the main attractions that Dubai has to offer.

Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and we hope to welcome you back soon for another memorable stay!

Warm regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

The Sheraton is the perfect place for a shopaholic to stay for 6 days/5 night. The service was the best. My mother, aunt and I enjoyed the free wi-fi, easy access to the mall, and excellent service from staff. There was nothing to complain about. I loved the breakfast buffet each morning, the made to order waffles were awesome everyday. Thanks Sheraton!

Room Tip: Triple executive suite
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  • Stayed: March 2013, traveled with family
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1  Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 8, 2013

Dear R B,

We are very happy that you enjoyed your last stay with us.

Indeed, we are conveniently connected to the Mall of the Emirates that offers 560 brands from all around the world and therefore the perfect place to come for shopping, especially during the shopping festival.

Thank you for sharing with us such positive comments about our associates that we have shared with all of them.

All the Team hopes to welcome you back soon for another memorable stay!

Warm regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2013

I have been staying at this hotel ever since it opened every time I am in Dubai . It was a Pullman and now it is a Sheraton . Last stay which was on April 18-21st 2013. It was the first time for me to stay at the hotel as it became Sheraton , it is of course still the same great hotel, same great service, great breakfast and proximity to shopping is just perfect. The only thing I noticed differently is that it became more expensive although nothing really has changed , same room decor , same staff and same food , actually what I noticed is that the toiletries in the bathrooms are of less quality and even there were no more ( sewing kit, cotton buds, etc) that used to be in the bathrooms, also the towels are not as nice as before . If Sheraton are gonna raise the price then at least they should give a little extra in return . I will definitely return to the hotel because of its location but if they keep increasing the price there are other great options in Dubai too. I was traveling with my son and his friend who were in the room next to me, of course location was ideal for them too .

Room Tip: My room was 804 and it had a nice view of burj Khalifa It was on the 8th floor.
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  • Stayed: April 2013, traveled with family
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5  Thank nghosni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 6, 2013

Dear nghosni,

Thank you for giving us your feedback as it is very important for us in order to always improve our service.

Regarding the bathroom amenities we offer mouth wash, vanity pack, shaving kit, sponge, shower cap, sewing kit, dental kit, and shoe mitt upon request so please do not hesitate to contact our housekeeping team during your next stay.

The Sheraton also offers new concepts such as Social Hour where you can savor wine tasting and tapas or cheese platter, it is also a great opportunity to connect with new people. Moreover, the Sheraton Fitness powered by Core Performance features new equipment in the 24th floor as well as trainings online so that you can continue your exercises wherever you are.

Thank you for choosing once again the Sheraton Dubai Mall of the Emirates Hotel and all the Team hopes to welcome you back soon!

Warm regards,

Hotel Management

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Reviewed May 4, 2013

Dubai is a very new city and is spread over a large area, you need to drive or catch a cab to see different parts. Dubai was just a stopover on the way from Australia to England and the Sheraton did very nicely. The pool is on the 24th floor so a swim with a view. hotel is not cheap but is a very nice place to recover from a touch of jet lag

  • Stayed: May 2013
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4  Thank PeterWaugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 6, 2013

Dear PeterWaugh,

Thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel.

Indeed, our hotel is connected to the Mall of the Emirates offering our guests over 560 brands from all around the world as well as the Metro, one of the main transportations in Dubai that takes you to the main areas of the city. It is also convenient for stop-overs as we offer our Sweet Sleeper Bed gives everything that our guests needs to have a good night of sleep. Furthermore, the Sheraton Fitness powered by Core Performance is a good way to take out all the stress of the airports.

As you also mentioned, our swimming pool is on the rooftop featuring amazing views over the city.

Once again, thank you for sharing with us your experience and we hope to welcome you back soon for maybe a longer stay!

Warm regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

I stayed here for four nights as part of a team of colleagues attending an event which was also held at the hotel. We mixed business and pleasure and what shone through our time at the Sheraton Dubai Mall of the Emirates Hotel was the fantastic level of service and quality of the food from beginning to end. A few summary points that might be of help:

1/ You can check in either on the ground floor or the main desk on the 5th floor - we had a brief hiatus at check in on arrival late on the Sunday night (details of pre-paid accounts needed to be confirmed with the desk) but this was sorted out and within 10 minutes of getting to our rooms we were back out on the 5th floor outside bar enjoying a relaxing drink

2/ The quality of service from the conference/events team at the Sheraton was exceptional - nothing was too much trouble and the value for money at agreed day delegate rates was astoundingly good. Lunch for our visitors was exceptional, tremendous choice, well cooked and quite simple the best we have ever had in hotels (and we have held many events before)

3/ Two towers of lifts at the hotel: Tower 1 from ground floor to 5th floor - 1st floor gives direct/immediate access to the main shopping mall, 4th floor takes you to the conference centre. Tower 2 gives quick access (4 lifts) to floors 6-24. Rooms are fine, excellent beds, very clean, limited range of channels for the UK visitor (I stuck to BBC World)

4/ Web access is free but slow ... as it is in many parts of Dubai! Don't expect to be able to watch a you tube channel without annoying buffering every few seconds!

5/ Spa/Pool/Gym is fantastic and a real selling point for the hotel - located on the 24th floor and an outdoor roof pool 18 metres + smaller one adjacent to it. Spa open from 0630 to 2200 each day, superb staff, very relaxing, easy to use, great way to pass away a few hours.

6/ Gym is spacious - 4 treadmills, 3 bikes, 3 cross trainers, good quality weights machines but no concept 2 rowing machine which is always a frustration for me! Please get one! Lots of people like to row for 20-30 minutes when travelling around the world!

7/ Breakfast is stunningly good - fantastic choice, lovely relaxed feel to the service, good coffee, choices to eat inside or outside and some break-out style areas if you want a working breakfast

8/ Front of house is excellent, so too the bar staff and very easy to get taxis from the front

9/ Around a 15-20 minute taxi to the Address / Downtown - hugely worth it, we had an incredible last evening. Watch out for taxi drivers taking the long way around the hotel to boost the fare!

10/ Running intensive events in an overseas country is always a challenge but the staff at the Sheraton Dubai were a big part in the success of our week and we will be sorely tempted to return in the near future!

Room Tip: We were in regular rooms and decided not to upgrade to the Club Rooms - not really needed in my opin...
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  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank GBR007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 5, 2013

Dear GBR007,

Thank you for taking the time to share with us your experience of your last stay in such detail. It is very valuable for us receiving your feedback especially in regards to your stay as a member of a group.

MICE business is a growing business for us and therefore we appreciate you detailed feedback and comments of improvement. We are glad to hear that the package of meetings, leisure facilities, cuisine and location seemed to have worked for your group the way we intended it and your comments will also help other groups in their decision.

For your next stay be advised that there is an upgraded internet package available at a charge allowing downloading capacity as the complimentary internet only allows free browsing and be assured that your YouTube channel will be flawless.

Thank you again for your comments and we will definitely have a look into rowing machines for the Sheraton Fitness powered by Core Performance.


Warm regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#63 Spa Hotel in Dubai
#81 Luxury Hotel in Dubai
Price Range: $153 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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