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Sheraton Mall of the Emirates Hotel
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Reviews (2,373)
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Reviewed March 13, 2013

Booked this hotel when it was a Pullman and about a month before we arrived it changed to a Sheraton. Our worst hotel experience was with a Sheraton in the US , so I was a bit disappointed by the change of ownership. However, it's a great modern hotel, clean, spacious, comfortable and linked to the mall-lots of shops and places to eat. Great rooftop pool too. Staff really friendly, particularly in the club lounge.

We opted for an Exec Club Room. This was on one of the higher floors. Large room, huge comfy bed with soft luxurious linens, free wifi, coffee machine etc. You also get access to the club lounge where you can enjoy breakfast until 11am, afternoon tea and snacks 3-5pm and happy hour 6-8pm. We were also able to do online check-in for our flight and print off our boarding pass. Is it worth paying the extra for a club room? If you are literally using the hotel as a base to sleep and won't be around that much, then probably not. We made the most of the extras and enjoyed having a couple of drinks in the lounge before meeting friends elsewhere for dinner, so if you think you will use the benefits and you can get a good deal, go for it.

Stayed: March 2013, traveled as a couple
5  Thank katharinej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Mall of the Emirates Hotel, responded to this reviewResponded April 15, 2013

Dear katharinej,

Thank you for sharing your feedback as it is very important to us.

Indeed, the Club Rooms have access to the Club Lounge situated on the 22nd floor, with a remarkable view over the city. As you mentioned, all guests in this room category will be able to enjoy a buffet breakfast, snacks and beverages (except in Ramadan period and religious holidays), happy hour, evening hors d’oeuvres, and free internet access like you said that will allow you to do your online check-in and print it (also available in the Link for all guests).
Additionally you will be able to enjoy from other services as unpacking and packing, shoe shine, ice delivery to your room, and welcome drink upon arrival.

Furthermore, we offer a new concept called Social Hour in Vantage Bar where you can degust exquisite wines along with a cheese platter or tapas, shall you enjoy it in your next stay with us.

Warm regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2013

Great reception, easy check in , valet parked my car every time with no hassle.
Gym was great , all the machines you could want and not busy at any time, but the icing on the cake was the pool.
For those swimmers out there you will appreciate the 20 M pool , you can actually swim in a line without causing any hassle to anyone else !
Breakfast was fantastic , omlette station, Continental ,Arabic, tea and coffee on tap , the waiters were constantly offering fresh juices and mixed juice cocktails all through breakfast.
I am a frequent traveller to these parts and was really impressed with the smile on the faces and the " nothing is too much trouble " attitude.
I will be staying here again.

  • Stayed: March 2013, traveled on business
    • Value
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Thank denimdynamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Mall of the Emirates Hotel, responded to this reviewResponded April 15, 2013

Dear denimdynamo,

All the Team of Sheraton Dubai Mall of the Emirates is very happy to hear that you enjoyed your stay with us.

Indeed, our fitness core gym has the latest technologies and is open 24/, however you can also check our webpage for further exercises available online.

We appreciate your positive feedback and hope to welcome you soon for another memorable stay!

Warm regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

I have been there for a week last spring..
The hotel is a luxury hotel, well connected, and from there you can reach by metro the city center, directly from the reception to the metro station.
The mall below is very usefull, you can reach the shopping centre from the swimming pool in 3 minutes by the lift!!!
The eyesight from the gym is spectacular at the topfloor where there is also a nice swimming pool and spa!
Rooms ok, as well the restaurant!
When i'll come back in Dubai surely i'll spend some days there!

  • Stayed: May 2012, traveled on business
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Thank ConAnticoGusto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2013

We stayed 2 nights at the Sheraton on a stop-over using Emirates airlines. It was a nice surprise to find our room ready even though we arrived before 9 in the morning. The room was immaculate, the swimming pool area and gym on the 25th floor very well appointed. The hotel has easy access to the metro and the mall of the Emirates.

  • Stayed: March 2013, traveled as a couple
    • Value
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2  Thank JMANDER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Mall of the Emirates Hotel, responded to this reviewResponded March 16, 2013

Dear JMANDER,

We appreciate the time you took to write a comment of our hotel in TripAdvisor.

If you have more time the next stay, we offer a daily Beach Shuttle that will take you to Jumeirah Beach. You can also enjoy our Social Hour in Vantage Bar and degust a variety of wine and a cheese platter or tapas.

Once again we are very glad to hear that you enjoyed your stay with us and hope to welcome you back soon!

Warm regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

very nice and comfy hotel. connected to MOE so a great place to shop and move around and close to the metro station as well. rates were very good and the breakfast buffet has various choices. i would definitely stay there again.
very nice and comfy hotel. connected to MOE so a great place to shop and move around and close to the metro station as well. rates were very good and the breakfast buffet has various choices. i would definitely stay there again.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LebanonLittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Mall of the Emirates Hotel, responded to this reviewResponded March 16, 2013

Dear Lebanon Little,

Indeed, the hotel is connected to the Mall of the Emirates and the metro, the perfect place for shopping as well as sightseeing.

We are thrilled to know that we met your expectations and thank you for your comment.

All the Team hopes to welcome you back soon!

Warm regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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