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“didn't know why it was 4 start at the time of our stay!”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #81 of 545 Hotels in Dubai
Certificate of Excellence
khobar
Level Contributor
153 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“didn't know why it was 4 start at the time of our stay!”
Reviewed February 25, 2013

We stayed in this hotel during the past Eid Al Fitr and the first question I asked is why it was a four star hotel? (it was still Pullman at that time). I stayed in five stars hotels in Dubai that are not even near the quality provided in this hotel. Now I see that this hotel has become a Sheraton and it also became a five star.
I loved the room as it was spacious and the design was simple, but elegant. The bath room was an experience in its own! Loved it very much!
Breakfast was amazing..but sometimes when it is crowded, you might get asked to go another section in a different location of the same floor: don’t do it! It won’t be the same.
Staff are very tentative and very helpful.. the swimming pool in the roof is nice, however, the Jacuzzi never had hot water at all… and I did bring that to the staff attention but nothing happened.
Location is probably the best thing about this hotel! Located inside mall of the emirates, which I think is better than Dubai mall (smaller and gives you the chance to cover the entire mall without any confusion ;) ). Also very close to the metro station, which is also located in the mall.
I had a corporate discount, which was very good considering the period I was there!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nawafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (415)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Any
English first
Perth
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 25, 2013

Just checked out of the Sheraton Mall of Emirates, quite a nice hotel and friendly staff. On checkout I enquired about points etc for my Starwood Corporate Preferred Guest card and they said as my company didnt book on the Sheraton Website or directly with the hotel, I wasnt eligible. Our company books through various ways including Expedia, Booking.com and through Travel Agents as well. It seeks the best rate for rooms through various sources. It seems that Starwood have got their Starwood Preferred Guest Card system and process all back to front and at the end, I was unpreferred.
Starwood need to look at their competitors systems such as Priority One or MAS Gold whereby no matter where or whom you book through you still get points.
Starwood Corporate, wakeup and look at your loyalty program, you have just lost a long time Corporate Preferred Customer through a stupid rule.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brett C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
106 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed February 21, 2013 via mobile

I arrived at the hotel the day it changed from the Pullman to a Sheraton...so I expected some glitches. But, to my surprise check-in was very easy and expedited due to my Starwood membership.
I stayed here for two weeks while working here's what I found:
Positive:
1) great pool on top of hotel
2) excellent gym facilities
3) comfortable beds
4) hug bath tub and showers
5) staff very helpful and kind
6) excellent location to easily access mall and metro
7). EAT the BREAKFAST. Amazing!

Negative:
1) extremely difficult to get a hold of someone at the front desk on the phone.
2) not enough seating at the pool during busy hours.


All in all very positive experience.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wazzuangie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, March 13, 2013
Dear Wazzuangie,

Thank you for sharing your feedback on our hotel as it is very important to us.

We indeed tried to make the conversion to Sheraton as smooth as possible for our guests and continuously work on improving our services.

Once again we appreciate the time you took to post your comment and hope to welcome you back soon!

Warm regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 18, 2013

Great hotel with nice and polite staff location was a bit away from the main downtown area but cabs were pretty cheap (around 40 AED each way). Nice trendy bathrooms with walls of glass looking into the bedroom with the option of having the blinds down for privacy. Only down side was the room had no balcony nor any windows that opened.... Even with a child stop so felt pretty claustrophobic.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcharannia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, March 16, 2013
Dear dcharannia,

We are thrilled to know that we met your expectations and we appreciate the time you took to write a review about our hotel.

Unfortunately, the security guidelines don’t allow opening windows for high buildings like ours for safety reasons.

Once again thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and hope to welcome you back soon!

Warm regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chania Town, Greece
Level Contributor
63 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed February 15, 2013

It's a Modern Hotel positioned next to the railway station this is a double plus because it gives easy acces to the grater part of the city. It is also next to a huge shoping coplex with food shops or anything else you want to bay. The hotel istself is new, clean and pleasant to stay. The service was good. The breackfast is has a big variety with 100 or mayby 200 diferent things to choose from. It was good value. I strongly recomemd it!!!!!

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 66Nicolas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAMMAM, SAUDI ARABIA
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 15, 2013

Formerly Named Pullman Mall of the Emirates Hotel
I stayed here for 3 nights for business purpose,
The Hotel is located as a part of the Mall of Emirates, perfect place for shopping in Dubai.
+ve:
Location for shopping
Cleanliness, and sleep quality
-ve:
Away from downtown and Airport
Front disk response to issues
No Assistance when needed (No Body answer the phone Front disk, or Operator Extensions)
Overall Quality of 4 Stars Hotel as Dubai Standards.

Room Tip: Avoid Smokers rooms if you are non Smoker !!
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AHMED M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, March 16, 2013
Dear AHMED M,

We are delighted to hear that you enjoyed our Sweet Sleeper Bed as for Sheraton it is very important that our guests can recover well.

Furthermore, we have taken your feedback very seriously and are constantly working on training our Associates for a five star level, to make sure that all of our guests have a better stay with us in the future.

Once again, we appreciate the time you took to write this review and hope to welcome you soon!

Warm regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Level Contributor
65 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed February 13, 2013

We stayed here for 4 nights, returning from New York to Melbourne in January.

The hotel is immaculately kept, clean, the staff are very professional and friendly, and the romms are very well appointed. We got a seriously cheap rate as well, the man at the front desk thought it was wrong! as we are frequent Accor customers, and got the standard room at $160 USD per night, as opposed to $320 USD! Definitely worth looking out for those deals.

We checked in at the lower lobby, at street level. The main lobby is up on level 4 I think, where there is also a 24/7 snack bar, restaurant and bar with great open air views across to downtown Dubai. In the warm weather, this would be a fantastic place to sit out and enjoy a drink. There is direct access to the Mall of the Emirates on level 1 and the hotel is probably in the middle of Dubai when you consider the location of other majob tourist attractions. It's about $28 USD from the airport in a taxi, $20 to the Dubai Marina and about $18 to Dubai Mall. Taxi's are very cheap in Dubai.

We were up high with a great view out over downtown Dubai, with the Burj Khalifa in full view, as well as the Burj Al Arab to the west. The room had a big king size bed,
coffee facilities, reasonably prices mini bar, tv, couch, bedside tables, and a bathroom with glass walls (and blinds) so you could see through from anywhere in the room.

The rooms where kept very clean and cleaned every day before midday.

The staff were all very friendly and the reception staff spoke perfect english. The tour desk however, was not much help. We ended up missing out because he was so unhelpful.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank josh-aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Property: Sheraton Dubai Mall of the Emirates Hotel
Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#54 Spa Hotel in Dubai
#76 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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