We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sheraton Dubai Mall of the Emirates Hotel
Ranked #91 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed January 30, 2013

We stayed for one week in this wonderful hotel, perfect place to be! In one step an you're in the mall of the emirates, metro close by, good clean rooms very kindly staff we would go back to this hotel! The swimming pool is very nice and has a very beautiful view over Dubai!

Room Tip: We stayed on 22 floor there you have the executive rooms and the lounge were you can have drinks sna...
See more room tips
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Petra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (2,238)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,340 - 1,346 of 2,240 reviews

Reviewed January 24, 2013

After touring Europe for 4 weeks and staying at 4 star hotels the Pullman Hotel was the best hotel for service the staff are all fantastic and will go out of there way to make your stay a pleasant one
My wife and I shall go back there again

Room Tip: Ask about the special offers
See more room tips
  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Venticelli
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 22, 2013

I stayed here with my boyfriend in June 2012, we thought it would be nice, however we were delighted by what we found.

It wasn't my first trip to Dubai, so I knew how everyone was treated exceptionally, but I didn't expect the service we received here. Absolute delight.

From the moment we walked into the reception the staff couldn't do enough for us. The room was fabulous. Our only complaint was that we were woken two days in a row with maintenance work, the reception manager promptly moved us up to the executive floor and apologised for the inconvenience. We were given access to the Executive lounge for the remainder of our stay.

We had the bed and breakfast option and the delights which we were treated to were exceptional, my only complaint was that the tea was cylon tea and being Brits we obviously preferred English Breakfast, but that was sorted out by the second morning and we were specific about our tea.

Beach bags were provided by the spa to go to the beach and the pool was a fabulous sun trap.I genuinely love it here.

I've recently found out that the Pullman have sold this hotel to another firm, whilst its great that the staff will mostly remain - as they were excellent, I just hope that this new brand will keep or exceed the high standards of the hotel.

I can't wait to stay again!

  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank itsmissfitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

Best thing about this hotel, it opens on the mall.
Value and service was just fine
The overall expernce with the hotel was good clean rooms nice design of glass bathroom
Didn't use the spa but the offers at eid time looked great
their breakfast was good too
I would recommend it for families they can have a lot of fun in the mall

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Amdsat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded January 21, 2013

Dear Amdsat

Thank you for taking your valuable time to post a review on Pullman Mall of the Emirates Dubai.

We are delighted to have met your expectations as this is what we strive to achieve with all our guests.

Thank you for your confidence in us.

Best Regards

Roselyn Ndwiga
Quality & Attitude Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

I stayed here during the end of 2012, and over New Year's Eve.

My flight got in at 8am...I tried to check in and the front desk said, sorry, you will have to wait, but we will try to find you a room quickly. They asked my family and I to have some breakfast while we waited. Well, before breakfast was over, they had our rooms ready, found us at our breakfast table and told us the good news. Really good service for the few days we stayed there. Good breakfast buffet. Access to the mall makes the hotel extremely convenient. Access to the metro as well.

All in all, I would stay here again. This is the first time I have stayed at a non-SPG hotel (I am not a member of this chain). I was surprisingly pleased.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Shanghaiasiafan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded January 21, 2013

Dear Shangaiasiafan

We thank you most sincerely for taking your valuable time to post a review on Pullman Mall of the Emirates Dubai, based on your recent stay with us.

It is indeed a pleasure to know that we met your expectations. The hotel location is very much appreciated by a majority of our guests.

If you would like to continue enjoying the Pullman Brand, I would like to invite you to also try the Pullman hotel that is attached to Deira City Centre. The hotel is also located on the Metro line and is close to the airport. This will be the only Pullman Brand hotel in Dubai effective 01st February 2013.

Best Regards

Roselyn Ndwiga
Quality & Attitude Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

Very nice room with a comfortable bed and lovely bathroom. The conference facilities were excellent and both comfortable as well as well serviced by the staff. Excellent restaurant with an incredible choice of food. You'll wish you could eat more. They have a room dedicated to chocolate which should excite both adults and children alike. The staff were consistently all very accommodating. I would return.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ElizabethKualaLumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded January 21, 2013

Dear Elizabeth

We thank you for taking your valuable time to post a review on Pullman Mall of the Emirates Dubai, based on your recent stay with us.

We are happy to have met your expectations.

If you would like to continue enjoying the Pullman Brand, I would like to invite you to also try the Pullman hotel that is attached to Deira City Centre. The hotel is also located on the Metro line and is close to the airport. This will be the only Pullman Brand hotel in Dubai effective 01st February 2013.

Best Regards

Roselyn Ndwiga
Quality & Attitude Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
0.4 mi away
Kempinski Hotel Mall of the Emirates
0.5 mi away
Novotel Suites Dubai Mall of the Emirates
12 mi away
Sheraton Dubai Creek Hotel & Towers
Show Prices
Show Prices
Show Prices
7.5 mi away
Shangri-La Hotel, Dubai
Shangri-La Hotel, Dubai
#16 of 561 in Dubai
703 reviews
0.5 mi away
Hilton Garden Inn Dubai Mall Of The Emirates
9.2 mi away
Sheraton Grand Hotel Dubai
Show Prices
Show Prices
Show Prices

Been to Sheraton Dubai Mall of the Emirates Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#62 Spa Hotel in Dubai
#80 Luxury Hotel in Dubai
Price Range: $152 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Hotels.com, Ctrip TA, Agoda, Hotwire, getaroom.com, TripOnline SA, Orbitz, Cheap Tickets, HotelQuickly, Cancelon and Evoline ltd so you can book your Sheraton Dubai Mall of the Emirates Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing