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“Fine Hotel & Amazing Mall: Joined at the Hip!”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #80 of 540 Hotels in Dubai
Certificate of Excellence
Brisbane, Australia
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Fine Hotel & Amazing Mall: Joined at the Hip!”
5 of 5 bubbles Reviewed November 3, 2011

My wife and I flew in from Istanbul on the "Red-Eye" flight on Emerites. Meaning we landed at 1:15 AM. We knew we needed a reasonable place to "crash" for half a day before paying full rates at our main distination...the Atlantis on the Palm.

Being an Accor member we found that previous experiences with the Pullman chain didn't disappoint in price and good accomodation. So this was an ideal set-up as our jumping off point to visit Dubai. The knowledge that this particular hotel was attached to the opulent Mall-of-the-Emirates didn't go unnoticed by my wife.

Arrived at the Pullman, after customs procedures and a long taxi ride at 2:30AM. We were buggered! The reception staff made the formalities brief and we were escorted to the 17th floor (executive suites) to see an inviting large, modern room with a large bathroom and spa bath. We were anxious to get into bed but waited and waited for our luggage to arrive. I finally had to call reception and ask "'What's taking so long? We were the only ones to check in." Another 10 minutes and the bags arrived. It gave us time to freshen up and then down-for-the-count at 3AM.

Awoke at 9:30 AM remembering that Breakfast hours ended at 11AM. A "wake-up" shower got us started and we found the large breakfast area to our liking. Plenty of buffet tables with lots of international food to select from and chefs to serve us. Noticed there wasn't any pork bacon presented, only turkey strip bacon. Oh well, when in Rome.... The foreign staff (mostly Asian) were very fast and efficient with coffee and any other requests. It was nice to feel that we picked a winning hotel.

With a noon check-out approaching and a wife chomping-at-the-bit to visit the Mall next door I went to reception gal with a favour to ask. Could you add an extra couple of hours to our check-out. "No problem, let's give you till 3 PM,"' she offered. Perfect! We did have a great walk around seeing this amazingly large Mall. The ski resort area was a hoot but the more serious areas were shopped first. The credit card had some minor contusions but survived for another day. As I always say..."Happy Wife...Happy Life!"

We wrapped up our Mall exploration with thoughts to return for future acquistitions. Our bags were, this time, quickly returned to the lobby with a taxi awaiting our leaving of the room. All in all, we will be looking to staying at the Pullman for more than a rest-stop next year. It is not only situated in a prime position but also closer to other Malls, scenic sights (Burj Kalifa & Burj al Arab) and souqs then the Atlantis is way out on the Palm.

Room Tip: Join the Accor Group as a member.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DrFrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, November 9, 2011
Dear Guest

Thank you for taking your time to post a review on Pullman Dubai Mall of the Emirates.

We very much appreciate your very detaile positive comments regarding your stay with us. This serves as encouragement to all our team members as we strive to continuously improve the quality of our service. We will investigate your comment on delayed luggage delivery to understand what really happened.

Thank you once again for choosing Pullman Dubai Mall of the Emirates and we hope your next stay with us will be as pleasant.

We look forward to welcoming you again.

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,033 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (397)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Brisbane, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 3, 2011

What can we say about this hotel except simply fabulous!

The location is excellent being situated at the Mall of the Emirates. The rooms are a very good size and the bathroom with it's electronic blinds that open the bathroom to the rest of the room is an entertaining and cool design touch.... you can lay in the bath and relax and watch TV after a long day shopping in Dubai.

Breakfast was included in the price and it was brilliant. Every type of food you could imagine and of course the service was excellent as you would expect in Dubai.

The hotel also is very close to the metro station and it is an easy walk, worth the walk just to try the very clean and on time Dubai metro however taxis are still very cheap and clean and we would always recommend taking one. The only thing to watch with this hotel is that they do offer their own limos to take you to your destination each time you go out however we found that the cost was considerably more and the one time we did use one it smelled very smokey, as non-smokers this did not make for a pleasant journey.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shopsuey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed November 2, 2011

The hotel location could not be better. The room price is great for what they offer.
the hotel is new the rooms are amazing and service was fine as well. it is recommended for families and business as well.

Room Tip: high floor over looking Shk Zaid Road
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AHMED81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, November 9, 2011
Dear Guest

Thank you for taking your time to post a review on Pullman Dubai Mall of the Emirates.

We very much appreciate your kind comments regarding your stay with us. Thank you once again for choosing Pullman Dubai Mall of the Emirates and we hope your next stay with us will be as pleasant.

We look forward to welcoming you again.

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed November 2, 2011

good hotel
slightly expensive on my package but culd not fault the room or facilites of the executive lounge. enjoyed the Arabic breakfast items. good service from the hotel car to airport 50 dirhams

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, November 9, 2011
Dear Guest

Thank you for taking your time to post a review on Pullman Dubai Mall of the Emirates.

We very much appreciate your kind comments regarding your stay with us. Thank you once again for choosing Pullman Dubai Mall of the Emirates and we hope your next stay with us will be as pleasant.

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 2, 2011

We stayed 3 nights on our way home from Europe and were not disappointed in our choice. We were fortunate to be upgraded to the executive level and our room was just wonderful. One of the best beds we have slept in!! The service was excellent, staff very helpful, and buffet breakfast was included. Being attached to the Mall of Emirates was great as you could just walk through to the shops. Would definitely stay at this hotel again in the future.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pam1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, November 9, 2011
Dear Guest

Thank you for taking your time to post a review on Pullman Dubai Mall of the Emirates.

We very much appreciate your kind comments regarding your stay with us, especially your comment on the bed and staff attitude. We will certainly share tthem with our team members.

Thank you once again for choosing Pullman Dubai Mall of the Emirates and we hope your next stay with us will be as pleasant.

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed October 30, 2011

A very nice hotel with excellent location and super nice management. I had an incident with one unprofessional staff member and hotel management were very quick in responding and solving the issue. very happy with my stay

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, November 9, 2011
Dear Guest

Thank you for taking your time to post a review on Pullman Dubai Mall of the Emirates.

We very much appreciate your kind comments regarding your stay with us. This serves as encouragement to all our team members as we strive to continuously improve the quality of our service. We are happy to have resolved the issue to your complete satisfaction.

Thank you once again for choosing Pullman Dubai Mall of the Emirates and we hope your next stay with us will be as pleasant.

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed October 29, 2011

I have a bad image to this Hotel. There are two reasons. First one, I was woken up by house keeper at 3:30 AM in the early morning. This is the Story. There was a ring at the door in the night, but it was a dream, I thought. I woke up and looked at outside from a peephole at door. The house keeper was standing outside a door. I opened the door and asked him what's happened. He asked me do you need anything? I said is there any person who wants to have anything in the early morning? PLEASE do not disturb me. I checked the clock that it was 3:30 AM in the morning. Second one, I cloud not Check IN at 2:00 PM. Since the Check IN time of this hotel at 2:00 PM, I tried to check in at 2:30 PM. But the reception person mentioned that I should wait for 1-2 hours for Check IN. The last day I found the reason that this Hotel allow to extend the Check out time till 4:00 PM for the guest at executive room. If many people stay till 4:00 PM, the room is not available for a new guest. When I checked out from the hotel, another person also complained about Check In time due to the same reason. The system of this hotel doesn't work, I think.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ken_Krishna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, November 10, 2011
Dear Guest

Thank you for taking some of your valuable time to post a review regarding your recent stay at Pullman Mall of the Emirates Dubai.

Please rest assured that we take your comments very seriously. The issue that you have raised of the Housekeeper knocking your door at 3:30am was as a result of a communication error among our team members of which we very much regret your experience. We plan to implement a system based procedure that will eliminate such errors.

With regards to the other issue you raise on the room not being ready when you checked in, I wish to confirm that we have stipulated check-out time of 12:00noon and check-in time of 2:00pm as expected in most hotels. At Pullman, we practice flexibility whenever possible by allowing guests on our executive floor to stay a little later at no charge. This flexibility is clearly welcome by our guests and we try not to affect the readiness of the rooms for the arriving guest, which unfortunately was not the case with you. We regret the inconvenience this may have caused.

Thank you once again for choosing Pullman Mall of the Emirates and we hope your next stay with us will be a pleasant one.

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Property: Sheraton Dubai Mall of the Emirates Hotel
Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Spa Hotel in Dubai
#52 Family Hotel in Dubai
#75 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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