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“Good Location but Service need much improvement”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #81 of 542 Hotels in Dubai
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
“Good Location but Service need much improvement”
Reviewed April 5, 2011

Reasonably priced and well located, close to the palm and marina. Room was very new and quiet nice, certainly above average, great health centre and pool.What was lacking in this hotel is service, simple requests from house keeping need to be asked for atleast twice.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaz_Louisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,076 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Abu Dhabi, United Arab Emirates
Level Contributor
64 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 28, 2011

I stayed 2 night on Pullman hotel i book Junior Suite, the Junior Suite start from floor 20 to 23. they have private lounge so u can choice between lounge and restaurant to take your breakfast and the lounge open 24 hour you can get coffee or soft drink free. the Pullman hotel is good for who want to shopping because it is connect to emirates mall and you can go to the metro direct from emirates mall. the internet is free on Junior Suite. the size of room is very good.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohammed83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 28, 2011

Having stayed in over 30 hotels in Dubai in the past 10 years, the Pullman Hotel is one of the finest hotels in Dubai due to its fantastic location (Connected to Mall of Emirates) in addition to value and quality of room.
I was upgraded to the executive floor on arrival and had used the facilities of the executive lounge which was pleasent.
The Pullman has an excellent terrace overlooking Jumeirah and is a good place for breakfast with a view.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanjG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 28, 2011

This is a beautiful hotel located approx. 20 minutes drive from Dubai Airport. This hotel has close to 450 guest rooms with a terrace swimming pool with amazing view of the city and sea. The best part is the connectivity to the Mall of Emirates from the hotel building itself. It has two receptions to ensure check-in/check-outs are quick. The staff is well trained and mannered. Overall my stay was exceptional at this hotel.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PankajKNeeraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed March 23, 2011

Stayed at the Pullman Mall of the Emirates hotel in Dubai for almost two weeks with my family. The main purpose was to have a nice holiday, relaxing, shopping and sightseeing.

The hotel is located centrally in the area called “New Dubai”. The hotel is in the same building structure as the Mall of Emirates which makes it very convenient and close to shopping, Metro, rental cars, parking, taxis, etc.

The neighbourhood is a bit noisy as the motorway with 12-16 lanes is approximately 400 meters away. I can really recommend you to try to get a room on the upper floors (the executive section).

We had a room on one of the executive floors which included a fantastic panorama view over the city and sea. We could easily see Burj al arab, Burj Khalifa and many other buildings.
The non-smoking room was equipped with a king size bed, a small office space (chair and table including internet connection via LAN) an armchair and a sofa. Bathroom with bathtub and shower. All available equipment in very good shape as the hotel is rather new (2010 October). The only thing in the room not working perfectly was the air-conditioning. For some reason we never managed to get a comfortable temperature in the room even though the staff tried to help us with the issue. Either it was cold or hot in the room.

The cleaning was absolutely perfect. Do you need an extra towel sir, some extra coffee or tea, was questions that we were asked every day. Just excellent service!

However, the room service was the opposite. We had pre-booked a crib for our son, which was not to be found in the room on arrival. After a quick call to the room service it took an hour to get it. The same for some sandwiches we ordered. How can it take an hour to get these simple tasks performed?

Nice and tasty breakfast, partially served as a buffet (cold dishes), was included in our stay and we enjoyed it each morning. Hot dishes to be ordered, e.g. scrambled eggs, pancakes, omelettes, etc. Wonderful and really helpful staff in the dining room. They just seemed to love kids and did everything for our son. Lovely!
Worth noticing is that executive guests are also able to have breakfast at the Executive lounge (23rd floor). Calmer atmosphere than downstairs. However, the selection is much greater in the normal dining room, which I’d rather recommend.

Visited the gym and the pool area, on the top floor, almost every day. All equipment working well. The water in two pools is warm and enjoyable for both kids and adults. The wellbeing area with steam bath, sauna, spa treatments, etc, was much appreciated at the end of the day.

The staff at the hotel (reception, dining, breakfast, restaurant, etc) was always kind and helpful in all situations, which was much appreciated. The fact that we had our 11 months old son with us to the bar, restaurant and Executive lounge didn’t bother the them at all. On the contrary, they gave him all attention at almost every occasion. Very nice gesture.

As executive guest you are entitled to visit the Executive lounge where you can have free snacks, beverages, cakes, coffee, etc in the late afternoon. Much appreciated to relax before dinner, having some champagne…

We had a promotion deal for the executive room, 50% off the normal price including breakfast, and the stay ended up at approximately 7500 AED. A good price for being a new four star hotel in Dubai.

A lot of positive experiences, but there were also some things that did not work out well. The waiting time to get your car from the valet parking could easily be 10-15 minutes. The cost for the hotel limo service was always the double compared what we were offered/promised. How is that possible? At one occasion we needed to talk to one of the hotel managers. It took four phone calls and two visits in the reception before we managed to get hold of a responsible manager. Total waiting time of more than eight hours. Not really what you expect from a business hotel.

So, what are the pros for Pullman? The service can be absolutely great, the staff is very helpful and kind, the hotel is new and close to the Mall of Emirates. On the con side I would once again mention the service which sometimes failed totally. My belief is that since the hotel is new, the staff has not yet been tuned in to give you the perfect Pullman experience. Give them six to twelve months and they will deliver.

Would I recommend the hotel? Yes, even though the there was issues that you do not expect at a Pullman hotel I would recommend the Pullman Mall of the Emirates to both families and business people.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ausgarius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Property: Sheraton Dubai Mall of the Emirates Hotel
Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#54 Spa Hotel in Dubai
#76 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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