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“Bad Customer Service”

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Ramada Chelsea Al Barsha
Ranked #200 of 561 Hotels in Dubai
Reviewed December 20, 2011

i had a very Bad Customer Service ,the reception desk OMG they are totally confuse and they dont know what they should do.
and you are not friendly at all, even smile you should pay them for it.
they have to price for there features (Spa).at the room high one and at the elevator cheap one.
They said we have Restaurant 24hours open ,however only we have sandwiches (burgers).

the only thing is good is the location.

  • Stayed: December 2011, traveled with family
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Thank AhmedBaghdadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamCheALB, Group Operations Director at Ramada Chelsea Al Barsha, responded to this reviewResponded December 25, 2011

We wish to thank you for feedback and would like to apologize for the inconvenience caused during your stay at the hotel. We understand that you had a feedback regarding unacceptable odor in the room and hence we had immediately shifted you to a suite to avoid further inconvenience to you. We would not like to lose a guest like you, though the choices are plenty and there are varieties of hotels to choose from.

Your comments have been viewed seriously and we would do our level best in serving you better during your next say. We acknowledge your feedback on Spa and the Restaurant and wish to inform you that the access to gymnasium, swimming pool, fitness studio, sauna, and steam rooms are complementary and only spa treatments are on a chargeable basis.

We do agree that the all day dining has a limited choice post midnight and would enhance our menu soon.

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619 - 625 of 817 reviews

Reviewed December 18, 2011

location good in terms of being near to Mall of the emirates...

but hotel apt for a conference group of about 100 people...as clean good rooms,bteakfast good spread with Indian food available...

not convenient to major shopping areas or attractions but prices are very reasonable and value for money

staff very cooperative and flexible with check in and check out time if room availabilty not an issue

  • Stayed: March 2011, traveled on business
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1  Thank sonal66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamCheALB, Group Operations Director at Ramada Chelsea Al Barsha, responded to this reviewResponded December 20, 2011

Warm greetings from Ramada Chelsea Hotel Al Barsha

I wish to take this opportunity to thank you for choosing Ramada Chelsea during your recent stay in Dubai. We are encouraged with your positive feedback and we would continue to establish a customer oriented environment at the Hotel.

I wish to specify that we have daily shuttle services to Mall of the Emirates and Jumeirah beach to enhance your shopping and leisure experience.

I look forward to welcome you during your next visit.

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Reviewed December 18, 2011

Very good four star hotel, very clean and a good price.
Valet parking free.
Pool was pretty small.
The only thing I can knock it for is the extortionate rip off for wifi.
There is no need in this day and age to hold customers to ransom like this and it leaves a bitter taste in the mouth and loses customers.
I was about to rebook a week later but booked a nearby hotel instead which had free wifi.

  • Stayed: November 2011, traveled on business
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Thank JonJo121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamCheALB, Group Operations Director at Ramada Chelsea Al Barsha, responded to this reviewResponded December 20, 2011

Warm Greetings from Ramada Chelsea Al Barsha

We are happy to know that the accommodation and services provided to you at Ramada Chelsea were up to your expectations. We remain committed to provide our guests with superlative standard of service and enhance product in Dubai.

We have made a note of your feedback related to internet charges and have carried out a comparison of internet charges with similar level hotel and our prices match all the competition hotels. We have further installed wifi booster in all rooms to ensure high speed and uninterrupted wifi access throughout the hotel.

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Reviewed December 16, 2011

I went to Dubai 2 weeks ago with a group of friends and we had 3 different reservations in there.
1- Double room 2- Junior suite 3- suite

All of them were just the same , nothing was fancy about the suite or the Junior one.

1- The rooms were clean and nicely decorated.
2- room service was 24 hours but the menu was pricy. we had to order several times.
3- it's about 5 mins to Emirates mall by CAR and there is no pavement to walk to it.
although it's not that far from the hotel , you would still need a car to reach it.
4- about 15 mins by car to Dubai mall and not close to the metro.
5- reasonable price and quiet.

I would suggest you stay there if you cannot afford more luxury but be careful
you will need to have your own car or to order a Taxi all the time.

  • Stayed: December 2011, traveled with friends
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1  Thank Sarita1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamCheALB, Group Operations Director at Ramada Chelsea Al Barsha, responded to this reviewResponded December 17, 2011

Warm greetings from Ramada Chelsea Hotel

We are happy to know that Ramada Chelsea Hotel has been a good choice for your stay in Dubai. We greatly value your feedback and comments as these will inspire us to continuously upgrade our service standards.

We wish to keep you informed that we have regular shuttle service from the hotel to the Mall of the Emirates and Jumeirah Beach in order to make your shopping convenient.

We look forward to welcome you again at Ramada Chelsea Hotel.

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Reviewed November 13, 2011

liked the hotel, good location, few minutes away walk from Mall of Emirates, you can catch the metro from there to the main sights and attraction in dubai, besides if you walk around the area you will be able to find everything you need, a barber saloon, markets, laundry service, pharmacies, and restaurants, the hotel is pretty well located, so finding a taxi for me was never a problem during my 4 nights stay at this hotel.
rooms were fine, good space can easily accommodate 2, or even 3 guests but you got to squeeze a bit.
the hotel has a very nice sport bar at the ground floor, i used to go there almost every day, food quality though was not that much, but does the job for a hungry stomach.
my only 2 negative points about this hotel are:
1- Interent is charged??? huh???
2- pillows, the pillows were really bad made my next day a bit tiring day.

  • Stayed: November 2011, traveled with friends
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1  Thank MEtraveller11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamCheALB, Group Operation Director at Ramada Chelsea Al Barsha, responded to this reviewResponded December 10, 2011

Warm Greetings from Ramada Chelsea Hotel,

We are happy to know that you had a comfortable stay at Ramada Chelsea Hotel during your visit to Dubai.

We remain committed to provide you with the best of services and attention at all times. We have made a note of your feedback regarding the pillows and would be replacing them shortly.

I look forward to welcome you during your next stay in Dubai.

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Reviewed November 5, 2011

We had a good stay at this hotel. Before going there I red several negatives comments but that doesn't correspond to the truth. The rooms are confortable,the staff was always helpful, I got complimentary internet. We travelled in a group of 5 and everybody enjoyed the stay. It was really worth the money considering the prices of the other hotels.
The FourSeasons restaurants was quite food and affordable.

Room Tip: Try to get a room in the upper floors but the surrounding area is quiet anyhow.
See more room tips
  • Stayed: October 2011, traveled on business
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2  Thank XAPECAJO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamCheALB, Group Operations Director at Ramada Chelsea Al Barsha, responded to this reviewResponded November 27, 2011

Greetings from Ramada Chelsea Hotel Al Barsha!

We are pleased to have your trust in choosing us to be your preferred accommodation for your stay in Dubai. We remain committed in giving our guests the highest level of service and ensure your stay is an enjoyable one.

Thank you and we look forward to have you with us again.

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Reviewed November 4, 2011

This was my first trip to Dubai. I had booked this hotel on a friend's recommendation. I must say the hotel truned out to be really good and much more than I expected. The best thing about the hotel is the location, its staff and not to miss the General Manager himself.
The hotel is walking distance from the Mall of Emirates and quite central for most of the site seeing options. It has a couple of restaurants and the best one was the Indian. Its bar is quite a high energy and is very good for sport lovers as you get private plasma Tvs to view next to your tables.
The hotel is managed by an Indian Manager- Mr Mukul and he does a great job by adding his personal touch everywhere.
Some of the other great fecelities in the hotel are Gym and its swimming pool.
Great place to stay in the the Centre of Dubai which has good value for money.

  • Stayed: October 2011, traveled with family
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1  Thank Surinder S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamCheALB, Group Operations Director at Ramada Chelsea Al Barsha, responded to this reviewResponded November 27, 2011

Greetings from Ramada Chelsea Hotel Al Barsha!

We are very grateful for your positive comments regarding your stay with us. We make sure that every guest of Ramada Chelsea Hotel will experience service at its best from all levels of our organization.

We hope to see you again on your next stay in Dubai.

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Additional Information about Ramada Chelsea Al Barsha

Address: Al Barsha, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#35 Best Value Hotel in Dubai
#120 Business Hotel in Dubai
#170 Luxury Hotel in Dubai
Price Range: $63 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ramada Chelsea Al Barsha 4*
Number of rooms: 299
Reservation Options:
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Also Known As:
Ramada Chelsea Al Barsha Hotel Dubai

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