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“Mouldy bathroom & noisy neighbours”

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Winchester Grand Hotel Apartments
Ranked #261 of 556 Hotels in Dubai
Reviewed June 18, 2013

We stayed here for 3 nights after researching online. We requested a non-smoking room which we obviously didn't get. The room we had had the worst mould I have ever seen, all around the bathroom tiles and sink as well as stains running down the walls of the sink. The bottom of the bathroom door frame was rotten. We have travelled a lot and have stayed in 2 star hotels that have been much better and certainly without mould. There is no way that this hotel should have a 4 star rating! All the furniture was very old and tired, it desperately needs a refurbishment. We were on the first floor which also seemed to have permanent or long term residents who were very noisy every night, yelling out to each other in different rooms in the halls and ringing the doorbells constantly to get into each others rooms. We did complain about the noise one night, but it didn't have any effect. The air-conditioning temperature gauge didn't work so we couldn't change the temperature, also the hair dryer didn't work. There is a kitchenette but no dishcloth, tea towel or dishwashing liquid which would have been useful.

We ate at the buffet only one night as the price was good (approx $10 pp) but, although the food was ok (Indian curries and rice then tinned fruit and custard for dessert) it was barely warm. We were the only people in the restaurant which seemed a bit strange. Rooftop pool was ok, but too warm for us (more like a hot tub).

Overall we were very disapppointed with our experience with this hotel and would not recommend it. Spend a bit more and stay somewhere better.

  • Stayed: June 2013, traveled as a couple
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4  Thank ssandii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pumal, Manager at Winchester Grand Hotel Apartments, responded to this reviewResponded July 8, 2013

Dear Guest,

Thank you for taking the time to write a review about Winchester Grand Hotel Apartments.

I am disappointed to read that Winchester Grand were not to your liking and you were most unhappy with the noise emitted from neighboring apartments as well. Please accept our sincere apologies for the inconvenience this caused you. I have also noted your discontentment with our Restaurant as well.

However, we would like to bring to your notice that we have scheduled second phase of renovation in this summer and we regret that we could not allocate a Non Smoking renovated apartment due to high occupancy.

We appreciate any forms of feedback and comment from our guests, as it can help us to improve our quality of services to exceed our guest’s needs and expectation.

As a valued guest, I would like to discuss this matter personally with you. Please contact me directly referring to this review in the email subject.

Best Regards,

Pumal Fernando
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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353 - 359 of 605 reviews

Reviewed June 13, 2013

Stayed here for a brief stopover in Dubai and was very pleased with the hotel. The location is excellent with a metro station quite near. Staff are very friendly and helpful. The rooms are clean but a little worn so don't expect luxury. In saying that, they have everything you need and I spent very little time in the room. While staying here check out Al Bastakyia very nearby and go to the abra station for a 1 dihram abra ride across the creek. Tthe textile souk is also in the same area.

  • Stayed: May 2013, traveled solo
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3  Thank Renot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pumal, Manager at Winchester Grand Hotel Apartments, responded to this reviewResponded June 16, 2013

Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor following your stay with us at Winchester Grand Hotel Apartments.

It is always a pleasure to have you as our guests and we look forward to welcoming you back in the near future.

Best regards,

Pumal Fernando
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2013 via mobile

Very good hotel. Located a 10 minute walk from the metro and a large shopping area. We had hotel pick up from the airport which took a little time to sort whilst there. Hotel staff were very friendly, room was clean and large. Would recommend to anyone!

  • Stayed: May 2013
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Thank Jonrobertl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pumal, Manager at Winchester Grand Hotel Apartments, responded to this reviewResponded June 16, 2013

Dear Guest,

It is a pleasure to read you have enjoyed your travel to Dubai and your stay at the Winchester Grand Hotel Apartments.

Once again thank you for your time in recommending us on Trip Advisor and I look forward to welcoming you back.

Best Regards,

Pumal Fernando
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

stayed here for 6 nights in March and couldn't really fault it. The hotel is in a good location and quite close to Bur Dubai, there are supermarkets and a metro around the corner. The hotel also runs a shuttle bus to the main attractions which we used most days to go to the beach and sightseeing. The room was a good size with a balcony - it was clean though smelled of cigarette smoke despite being a non-smoking room. Food in the restaurant was reasonable - we had breakfast every day which had a good selection and we had a buffet there one evening. There is a great view from the pool area and it is open until late. There is also a gym and sauna and wi-fi in the lobby. The only criticism I would have is that not all the staff are helpful and friendly. Those that cleaned the room were very helpful and couldn't do enough and the reception staff were also good. However, the restaurant staff and the bus driver were consistently miserable and the pool staff appeared to be looking after certain guests better than others, putting out towels on sunbeds for people, which was a problem when sunbeds were limited. Apart from this, we had a great stay and would definitely stay again.

  • Stayed: March 2013, traveled as a couple
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Thank borolass70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pumal, Manager at Winchester Grand Hotel Apartments, responded to this reviewResponded June 16, 2013

Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor following your stay with us at Winchester Grand Hotel Apartments.

We are delighted to read that you have been overall impressed with the quality of our hotel and service. Points that you have mentioned is been taken up with the departments concern. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.

We look forward to welcoming you back to Winchester Grand, hopefully in the very near future.

Yours sincerely,

Pumal Fernando
Resident Manger

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Reviewed June 10, 2013

Dubai was our last stop after 18 days european tour. We choose this apartments for our 3 nights stay and were happy with our stay.

First the price was competitive. the location is good. we arrived late at night from Rome and the airport taxi driver took us to Winchester deluxe (in main road) instead of this one which is few minutes away. The staffs at deluxe were helpful and immediately got us a hotel taxi and took us to this hotel.

Raj at front office was very helpful.he advised us on tours and we got good deals for Desert safari and local sight seeing advice. he also helped me book burj kalifha tickets.

having stayed in several european cities for 17 nights, we found the price / amenities of this hotel very good. apartments come with sofa, Tv, washing machine, kitchen etc which was good. hotel had a decent restaurant serving indian and middle eastern cuisines.

We had a lunch buffet for 35 AED pp and must appreciate the chef who made the fish dish (fried) , it was very good. Hotel had a roof top pool.I would recommend this hotel to anybody who is looking for a decent stay in a good place at a budget price.

The place is easy to reach from airport. It costs around 50 AED using airport taxi and around 30 AED for hotel to Airport ( going to airport from hotel is cheaper).

Dubai metro station is 10 minutes walk from this place. Spinney's dep store is near the station. Would stay again if coming to Dubai.

  • Stayed: May 2013, traveled as a couple
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1  Thank familytravChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pumal, Manager at Winchester Grand Hotel Apartments, responded to this reviewResponded June 16, 2013

Dear Guest,

Thank you for taking the time to write a review of Winchester Grand Hotel Apartments.

I am delighted to learn that you have had a wonderful time during your recent stay with us.
Thank you for your kind words concerning facilities and our colleagues.

I would also like to thank you for indicating that you would return to Winchester Grand, We all look forward to the opportunity of welcoming you back again soon.

Best regards,

Pumal Fernando
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2013

Just checked in to day just for 1 night write while staing very Good property with very clean apartment it very cheap del not expecting much but this is the best Apratment for far in Dubai for me good staff at Reception free wifi in looby good speed we booked room only no breakfast Shame the don't offer free Breakfast for kids that's ok but I been told my 10 years old will bay 35 D same as Adult other wise is very very good ....

  • Stayed: June 2013, traveled with family
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1  Thank sw7chelsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pumal, Manager at Winchester Grand Hotel Apartments, responded to this reviewResponded June 16, 2013

Dear Guest

Thank you for sharing your feedback on TripAdvisor.

It is such a pleasure to hear that our services and facilities could meet to your expectation. We are also happy that we could contribute to your comfortable and memorable stay.

Once again, thank you and hope to welcome you back in the future.

Best regards,

Pumal Fernando
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2013

We stayed here for a week in May and had an excellent stay. The staff were polite and helpful at all times and the rooms were excellent and well furnished, clean and tidy. There is a shopping centre and supermarket about 5 minutes away and the nearest metro is about 10 minutes away. The hotel does run a shuttle bus service but we only used it once and it was fine. We used the restaurant for lunch one day and it was good value for money with a varied selection of food. We used the pool most days and it was always clean and tidy. My only criticism would be that there is only wi-fi in the lobby so if you wanted to use the internet in your room you had to get a code from reception and hook up with a cable which did not always work. Overall we thought this was an excellent hotel, good value for money and we would recommend it.

Room Tip: rooms at front have balcony but building noise from across the road, rear rooms are quieter but no b...
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  • Stayed: May 2013, traveled as a couple
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    • Sleep Quality
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1  Thank catrionrobb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pumal, Manager at Winchester Grand Hotel Apartments, responded to this reviewResponded June 16, 2013

Dear guest,

I am delighted but not surprised you found our staff helpful. Many of our guests pick us because of our location and the Service. We really are so lucky to have such a central location that connects everything just a matter of 5 to 10 minutes of walk.

We are in progress of installing WiFi access in rooms as well and you may enjoy it in next stay with us.

Once again thank you for your time in recommending us on Trip Advisor and I look forward to welcoming you back.

Best regards,

Pumal Fernando
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Winchester Grand Hotel Apartments

Address: Al Mankhool 10b St | Bur Dubai, Dubai 29016, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #261 of 556 Hotels in Dubai
Price Range: $55 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Winchester Grand Hotel Apartments 4*
Number of rooms: 112
Official Description (provided by the hotel):
Winchester is located in one of the prime and prestigious neighborhoods in Dubai, the "Al Mankhool" area, ideally at walking distance to the Burjuman Centre, Bank Street, Meena Bazar shopping street and the rich and famous dining outlets. More conveniently a fifteen minutes drive to and from the Dubai International Airport. Rooms: Our hospitality offering is of the highest order with executive studio and executive one bedroom units. All units are fitted with elegant sophisticated furniture and furnishings with proximity door locks, personalized digital safes, top of the range kitchen and bathroom amenities and hi-speed internet service. ... more   less 
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