I've chosen this hotel for the location, the price and for the services and facilities advertised fitting my small familly
What I found during my stay was very different, even if the location, the cleanliness and the design of this new small hotel apparement are fine.
The dark side of the trip are among the followings :
- Baby sitting service : not available, even booking 4 days in advance,
- Wifi : only available in lobby and so over priced (8 Eur/hour), available in room : only wired internet (my new labtop doesn't have wire connection).
- Gym : the gym room is in fact a very small box (max 30 SQM) with all the equipment not very well maintained.
- Swimming pool : very "soso", I have to say that the picture in the Lotus hotel website are very well taken to show a nice pool. The reality is more like a fountain on a parking lot...
- Laundry : the hotel didn't respect the announced timing, and gave one of my shirt to an other guest. I finally get it back after 4 days.
Above all is the wrong attitude of the staff who although are kind, polite and smilly general behaviour, didn't give any feedback on all these mentioned requests. I had to call 4 times and go twice to the reception desk to get feedback on the baby sitting, Same for my "lost" shirt... This was not acceptable to hear we will call you back in 30 minutes, and never receive any news from the front desk.
- Official Description (provided by the hotel):
- The luxurious Lotus Hotel Apartments & Spa located on the Dubai Marina is in the heart of New Dubai. With fantastic views of the Marina waterfront, the hotel is within easy access of major shopping malls like the Ibn Battuta Mall, Mall of the Emirates etc and also in close proximity to the Jebel Ali Free Zone, Dubai Investment Park, Dubai Internet City, Dubai Media City, and Jumeirah etc. Our Studio, 1 or 2 bedroom deluxe apartments provide the ideal base for you to explore Dubai. Each apartment is fully fitted out with all that you would need for a short stay or an extended sojourn here. The fully equipped kitchen has a 04 range burner, microwave, refrigerator with freezer, toaster, tea / coffee kettle, dishwasher, fully automatic washing machine and all necessary kitchen utensils. The luxurious sofas in the living area of the apartment complement the 34 inches flat-screened LCD TV with satellite TV connection, DVD player music system and high-speed Internet connection. In the master bedroom of every apartment we have provided you with an electric iron & ironing board inside the wardrobe, and a hairdryer in the bathrooms. Each bedroom also has a 29 inches flat screen LCD TV. Relax in a hot bath, enjoy a special meal delivered to you by room service, or just take time out to watch the lake view from the balconies (in lake view facing rooms). Guests at the Lotus Hotel Apartments & Spa may enjoy the Health Club and outdoor swimming pool, a restaurant and a soft bar counter with live kitchen. The 24-hour Bite Rite coffee shop offers you an extensive buffet for both breakfast & lunch with exclusive counters for juices, salads, desserts and healthy crunches. The conference room with its state of the art technology is the ideal venue for corporate decisions. Join us at Lotus spa where our experts combine the best age-old therapies with international techniques to treat individual needs. ... more less
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- Also Known As:
- Lotus Hotel Apartments And Spa, Dubai Marina