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“Don't expect to enjoy what this hotel is advertizing”

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Lotus Hotel Apartments & Spa, Dubai Marina
Ranked #35 of 295 Specialty Lodging in Dubai
Shanghai, China
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Don't expect to enjoy what this hotel is advertizing”
Reviewed February 5, 2011

I've chosen this hotel for the location, the price and for the services and facilities advertised fitting my small familly
What I found during my stay was very different, even if the location, the cleanliness and the design of this new small hotel apparement are fine.
The dark side of the trip are among the followings :
- Baby sitting service : not available, even booking 4 days in advance,
- Wifi : only available in lobby and so over priced (8 Eur/hour), available in room : only wired internet (my new labtop doesn't have wire connection).
- Gym : the gym room is in fact a very small box (max 30 SQM) with all the equipment not very well maintained.
- Swimming pool : very "soso", I have to say that the picture in the Lotus hotel website are very well taken to show a nice pool. The reality is more like a fountain on a parking lot...
- Laundry : the hotel didn't respect the announced timing, and gave one of my shirt to an other guest. I finally get it back after 4 days.

Above all is the wrong attitude of the staff who although are kind, polite and smilly general behaviour, didn't give any feedback on all these mentioned requests. I had to call 4 times and go twice to the reception desk to get feedback on the baby sitting, Same for my "lost" shirt... This was not acceptable to hear we will call you back in 30 minutes, and never receive any news from the front desk.

Disapointing experience...

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank caroennico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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344 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sunderland
1 review
Reviewed January 25, 2011

We travel to Dubai a couple of times a year to visit our daughter who works there. We have stayed in various parts of Dubai but the Lotus on the Marina is by far the best location we have found.

The hotel itself is clean and modern, the apartments are spacious and there is a small supermarket a couple of hundred yards away and a large supermarket within 10 minutes walking distance.

The beaches and Jumeirah Beach Walks with a large selection of hotels and restaurants are within easy walking distance. There is a free bus shuttle service to Dubai Mall and the metro station is nearby.

The staff were very attentive and helpful at all times and I would have no hesitation in recommending this hotel to anyone.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ken-charlton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 21, 2011

We liked the hotel location but the dissatisfactory service is unpleasant. Not an ideal place to stay if you are looking for a happy holiday. There are many choices of hotel in Dubai, it's wise to pick somewhere else.
Don't waste your precious time feedback to the managers too. They will just pay you lip service.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank StayReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Dubai hotels

Warwick, United Kingdom
Level Contributor
225 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed January 10, 2011

We stayed at the Lotus as part of a trip to visit family, and having been to Dubai once before had a reasonable idea of the city's layout and attractions. The Lotus is actually in a great location, with a stunning view of the marina from the terrace and the pool, and just a short walk away from the beach, JBR restaurants and hotels, the new Marina Mall, and the Yacht Club. There is building work going on around it, but the management accommodated our request for a room facing away from the construction site,and we had a side view of the pool and marina. Rooms are lovely - our one bed apartment had a large lounge and kitchen and a luxurious bathroom. It was also surprisingly quiet - we slept through till mid morning after a late night arrival! There's a cafe on site which serves a good, varied breakfast, snacks and meals throughout the day, although the service can be a bit hit and miss. There's no bar, although the information given to our booking website suggested otherwise, and the promised Tepanyaki restaurant in the basement isn't open yet (and doesn't seem to be progressing very quickly). The spa looked nice although we didn't try it, and the pool area is attractive, but quickly gets full - you need to get in quick if you want a sunbed! Altogether it's a nice, economical place to stay, away from too much bustle and noise but still handy for the main sights.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ironhorse_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benoni-South Africa
1 review
Reviewed January 3, 2011

I would recommend the Lotus Marina Spa as a lovely hotel to all travelers and that the service provided was just great.The staff are very friendly and helpful. The apartments are spacious, clean and a blessing to come home to after a full day of shopping.
Only problem that it is situated a distance from Dubai center which means having to take a taxi which is quite expensive but the metro rail is about a 5 minute walk from the hotel so that was not to bad.
If the rest of their hotels are like the Lotus Marina then I would definitely use them again.
Thank you to the manager and staff of Lotus.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soraya_valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dammam
2 reviews
Reviewed December 29, 2010

Although we enjoyed the stay in this hotel , but the manager was totally not honest, and for sure he is not helpful. my advice if you have to go their do not pay money before having the recit or voucher in your hands.
do not expect they will respect your request for marina view balcony.
there is no free transport at all . do not change currency in the hotel.

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dubaiadvise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHASM, Manager at Lotus Hotel Apartments & Spa, Dubai Marina, responded to this review, January 8, 2011
Greetings from Lotus Hotel Apartments & Spa, Dubai Marina!

Firstly, I take this opportunity to wish you a Wonderful year 2011.

We refer to your recent stay at our hotel and thank you for choosing us as your preferred residence while in Dubai.

We thank you for your comments regarding our services and facilities; with reference to the specific comments regarding the Manager's behaviour; at please accept my sincere apologies for the inconvenience caused to you.
I would appreciate if you could assist me with information to understand your concern and
assure you of corrective action accordingly with immediate effect.
I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction.
While looking forward to welcoming you back to Lotus Hotel Apartments & Spa, we assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need.

Thank you.
Warm regards,

Wajeed Bagwan | Hotel Manager

Lotus Hotel Apartments & Spa

Marina Waterfront

P.O.Box: 376332, Dubai, U.A.E

(O) + 971 4 440 2888 (F) + 971 4 447 4399

(M)+ 971 50 9202590

(E) wajeed@lotus-hospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevenage, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 18, 2010

This hotel is wonderfull, the apartment we stayed in was well equipped two decent size bedrooms and enough space for all of us. The only downside, as with many in dubai and abu dhabi, was it was next to a building site. This did not impact on our stay, the site was hardly noticed until you walked past. The staff were very helpful. This hotel is situated on the marina which is in developmemt, dont let this put you off staying here though.

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rumbadeboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotus Hotel Apartments & Spa, Dubai Marina

Property: Lotus Hotel Apartments & Spa, Dubai Marina
Address: Al Seba St | Al Seba Street, 16, Dubai 172747, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 295 Specialty Lodging in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lotus Hotel Apartments & Spa, Dubai Marina 4*
Number of rooms: 95
Official Description (provided by the hotel):
The luxurious Lotus Hotel Apartments & Spa located on the Dubai Marina is in the heart of New Dubai. With fantastic views of the Marina waterfront, the hotel is within easy access of major shopping malls like the Ibn Battuta Mall, Mall of the Emirates etc and also in close proximity to the Jebel Ali Free Zone, Dubai Investment Park, Dubai Internet City, Dubai Media City, and Jumeirah etc. Our Studio, 1 or 2 bedroom deluxe apartments provide the ideal base for you to explore Dubai. Each apartment is fully fitted out with all that you would need for a short stay or an extended sojourn here. The fully equipped kitchen has a 04 range burner, microwave, refrigerator with freezer, toaster, tea / coffee kettle, dishwasher, fully automatic washing machine and all necessary kitchen utensils. The luxurious sofas in the living area of the apartment complement the 34 inches flat-screened LCD TV with satellite TV connection, DVD player music system and high-speed Internet connection. In the master bedroom of every apartment we have provided you with an electric iron & ironing board inside the wardrobe, and a hairdryer in the bathrooms. Each bedroom also has a 29 inches flat screen LCD TV. Relax in a hot bath, enjoy a special meal delivered to you by room service, or just take time out to watch the lake view from the balconies (in lake view facing rooms). Guests at the Lotus Hotel Apartments & Spa may enjoy the Health Club and outdoor swimming pool, a restaurant and a soft bar counter with live kitchen. The 24-hour Bite Rite coffee shop offers you an extensive buffet for both breakfast & lunch with exclusive counters for juices, salads, desserts and healthy crunches. The conference room with its state of the art technology is the ideal venue for corporate decisions. Join us at Lotus spa where our experts combine the best age-old therapies with international techniques to treat individual needs. ... more   less 
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Lotus Hotel Apartments And Spa, Dubai Marina

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