Do not consider this hotel, I arranged for my sons family to stay here and we were all appalled at the treatment. Firstly when I called the hotel to confirm that they had arrived, I was told no booking had been made, and after 10 phone calls and many arguments was put through to their room.
I was told by my son that the hotel had not allowed them to the room for almost 2 hours and were clearly double booked, they in the first instance offered 2 adults, a four year old and 12 month old a single room after a 9 hour flight!! After several more "discussions" they were moved to a double room but told then they were too late for breastfed and told to leave the dining room.
This is not a hotel for anyone other than business travelers who don't really care where they stay.
I have spoken to customer services who have offered an apology plus some loyalty points which equate to a baseball cap! so I conclude that they really don't care...
I have asked for my money back and now wondering how many people stay there just the once!
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Ctrip TA, Travelocity, Hotels.com, Booking.com, Expedia, Priceline, TripOnline SA, Orbitz, Hotwire, HotelQuickly, getaroom.com and Evoline ltd so you can book your Holiday Inn Express Dubai Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Dubai Airport Hotel Dubai