This is one of the worst hotels I have stayed at in Dubai and is towards the bottom of list of places I've stayed throughout the world. However, I will start by giving some of the positive aspects of the hotel. The hotel itself is only a few years old and is overall very clean; particularly the lobby area. It is in a convenient location, directly across from Terminal 3 of Dubai International Airport. It seems very ideal and reasonably priced for somebody that needs a place to stay one night (or a few hours) before catching a flight. The gym was also very nice; clean and modern. This may be because the front-desk staff don't provide access unless you specifically request it.
For anyone that needs something more than a place to catch a few hours of sleep and leave, this is not the place. The rooms are very small and don't appear to be cleaned thoroughly. I asked for a nonsmoking room with a king size bed and was informed at check in one was not available. The staff was helpful and offered a temporary room with two beds while they serviced and made a room available that fit my request. The temporary room was clean but had an awful smell to it - as if somebody had dropped salmon on the carpet and they never bothered to deodorize the room afterwards. None of the windows open so its impossible to get fresh air in the room. Later on the check-in day, I returned to the front desk to change rooms. The new staff members there again told me my room was not available. Note that earlier the staff were preparing a room specifically for me. After I showed my frustration, the manager, in his condescending demeanor, managed to find a new room for me. The room was very small, but it did not have as foul of a smell as the first one did. There was a green mold all around the vent coming into the room, so again, air quality throughout the hotel was very bad. This is certainly not healthy for the guests staying here. The hallways always appeared to have trash outside the doors that would not be picked up for several hours. There was always a small traffic jam outside the hotel because the driveway is only big enough for one vehicle to pass through. Typically the Holiday Inn hotel buses were to blame for blocking the passage. My room did not get serviced during two of the nine nights I spent at the hotel and no bottled water was provided beyond the first night.
Again, this hotel may be nice for the passer-by due to its price and location, but there are a thousand other hotels in Dubai that are much better for anyone staying for a longer term. The pictures of the hotel from the outside are very nice and the lobby is very open and clean, but don't let that fool you into thinking that all rooms are up to standard.
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- Also Known As:
- Holiday Inn Express Dubai Airport Hotel Dubai