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Rose Rayhaan by Rotana - Dubai
Ranked #117 of 541 Hotels in Dubai
Certificate of Excellence
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
““Great place to stay””
4 of 5 bubbles Reviewed December 24, 2012

Location is Wonderful! walking distance to the over ground station, it is not far from Dubai mall and Khalifa tower almost 10 minuets drive or 10-12 ADH by taxi and there is a free parking. Staff was great and very friendly. Room was so big 28 square meter. However, the internet quite expensive almost 100 ADH per day or 25 ADH per hour. And the reception area is not that big. In general, this hotel one of the best in Dubai.

Room Tip: my room was in floor 50
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AbdulMohsin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massadakah, Executive Assistant Manager at Rose Rayhaan by Rotana - Dubai, responded to this review, December 24, 2012
Thank you for sharing your experience following your recent stay with us at the Rose Rayhaan by Rotana - Dubai on “TripAdvisor”.

We are pleased to read that you have enjoyed your stay with us and that you were happy with the services provided by our colleagues.

Once again, thank you for taking the time to post your review on “TripAdvisor”. We look forward to welcoming you back on your return to our hotel soon.

Regards,
Mohammed Assadakah
Executive Assistant Manager
Rose Rayhaan by Rotana, Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,644 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (460)
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English first
Doha, Qatar
Level Contributor
115 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed December 23, 2012

On the 20th of December 2012 we've booked deluxe room for two nights as a family asked for extra bed. When we arrived to z hotel at 8 pm for check in, the lady at the desk told us that z room that we've book is not available instead will give us a better room which is smoking but she said no smell of smoking at all in z room. When went to z room z smell of smoke is very strong , called reception no one was picking phone up "and never did" went down to reception asking to change room ,they replace it with Chicha smell room .... Asked reception to change room after long wait we had another room . Waited long time to get z extra bed , the worst bed ever , very hard and thin my 12 years son couldn't sleep . Next day we asked for a late check out cause we decided to leave hotel but as a "punishment" from there side they refused to do so.
In summary, totally unorganized, non professional with very very bad service.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ihabdalal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massadakah, Executive Assistant Manager at Rose Rayhaan by Rotana - Dubai, responded to this review, December 24, 2012
Thank you for sharing your disappointment following your recent stay with us. First and foremost, please do accept our apologies for not being able to meet your expectations. Your comments about the service provided by our Reception colleagues and, about the smoke smell at the room that was allocated for you; have been addressed for an immediate action.

We would very much welcome the opportunity to regain your confidence in our hotel & the services. Thank you once again for providing us with your valuable feedback, which will help us to improve.

Regards,
Mohammed Assadakah
Executive Assistant Manager
Rose Rayhaan by Rotana, Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
County Tipperary, Ireland
Level Contributor
210 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

The Hotel is in an excellent position close to the Dubai mall and Burj al Khalifa. It is also adjacent to DIFC Metro. I have stayed in hundreds of Hotels in the last 3 Years of my travels but this Hotel is top. The standard of food, presentation and quality of ingredients at Dinner and Breakfast was first rate. Our Room was on the 50th floor and was immaculately kept at all times. the view was quite spectacular. The pool was always warm and clean and I liked the Gym.
The Staff here are the best I have yet encountered in all my travels. They are warm people, kind and helpful and a great advert for Dubai and indeed the UAE. I left the Hotel with a lump in my throat, sad at leaving. I also left with a huge respect for the Staff here and I would never consider anywhere else on my return.

Room Tip: Just ask Reception for a Room on a high floor and I am sure if they can accomodate you they will onl...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank munster4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massadakah, Excecutive Assistant Manager at Rose Rayhaan by Rotana - Dubai, responded to this review, December 20, 2012
Thank you for taking the time to post such a detailed review following your recent stay here at the Rose Rayhaan by Rotana - Dubai. We are so thrilled to hear that you have enjoyed your stay and the service provided to you by our team, has exceeded your expectation.

We have noted your kind comments about the excellent food quality that you have enjoyed during your stay which our Chef & his team were glad to receive. Your compliments will be passed onto the rest of the hotel team and will be much appreciated

We truly look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed December 19, 2012

The world's tallest hotel is a very good hotel in an extremely convenient location. In the heart of Deira, the metro is just a few steps outside the hotel. The rooms are pretty nice, spacy (we had a deluxe room), with nice city view and very clean. All personnel is very helpful and polite. The hotel restaurant has good quality food and a buffet with tasteful selections from various cuisines. The a la carte menu is available 24h at the rooms. There is also a pool, a gym and a spa at the 4th floor. We were however dissapointed that there was not a nice bar inside the hotel where u could relax and have a drink, bearing in mind that they could take advantage of the height of the hotel & the view. The only "bar" is outside by the pool and was not open.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thchris20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massadakah, Executive Assistant Manager at Rose Rayhaan by Rotana - Dubai, responded to this review, December 20, 2012
Thank you very much for choosing to stay with Rose Rayhaan by Rotana during your recent business trip to Dubai, and for the kind comments on “Trip Advisor” for other travelers to view.

We are glad to read that on the overall, you have enjoyed your stay. We have noted your comments about the excellent food quality that you have enjoyed during your stay which, our Chef & his team were glad to receive. Also, your compliments will be passed onto the rest of the hotel team and will be much appreciated.

On the other note, we would like to apologize for closing the Aquarius Pool Cafe, which was due to some urgent maintenance that we had to do. But, we can assure you that it's fully operational now.

Once again, thank you very much for your comments and it would be our pleasure to welcome you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Lafayette, Indiana
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed December 19, 2012

I've stayed in a lot of hotels in Dubai. When I booked Rose Rayhaan I was excited to know it's the tallest hotel in the world. Overall the hotel meets expectations of a 4star hotel. The biggest disappointment for me was the lobby which is basically non existent. I think they could have allocated the whole ground floor to the lobby but with the business center and hair salon...not much is left for a lobby. For me the hotel lobby is part of the prestige and glamour, but being right in front of Sheikh Zayed road and in best part of downtown Dubai that's one sacrifice you make. and the hotel is dry so what...we bought lots of alcohol in the Airport Duty Free and enjoyed the privacy of the room to consume them! The staff helped with ice and cork screw!

and now the POSITIVES:
The location is AWESOME...you can WALK to Dubai Mall (in good seasons), taking the taxi there costs only 10 AED.
Metro station is virtually in front of the hotel.
The view from the rooms are mostly fantastic, I was on the 41st floor facing the world's tallest building, the glamorous Burj-Khalifa.
The pool is located on one of the mid floors, decent sized and again gives you beautiful view of Dubai skyline.
Rooms are spacious and very clean, and staff were very friendly. Enjoyed my stay and would def. recommend.

Room Tip: ask for Burj-Khalifa facing rooms.
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Iman T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massadakah, Executive Assistant Manager at Rose Rayhaan by Rotana - Dubai, responded to this review, December 20, 2012
Thank you very much for staying at the Rose Rayhaan by Rotana - Dubai and for the kind comments on the “TripAdvisor” for other travelers to view.

We really appreciate your detailed review & feedback, as we continuously strive to improve our services and only through comments provided by our valued guests, we will be able to do so. We were pleased to know that you had an enjoyable stay with us and were happy with our team members, services and facilities.

Once again, thank you for staying at Rose Rayhaan by Rotana - Dubai and we are looking forward to welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
1 review
5 of 5 bubbles Reviewed December 18, 2012

I loved everything about the hotel,good service,nice food.hotel is in the heart of DIFC,i really liked to be up high no the 57th floor.i had amazing vieuw from the room.i definitely go back againe :-)

Room Tip: Higher floors have less a/c unit noise
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohammed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massadakah, Executive Assistant Manager at Rose Rayhaan by Rotana - Dubai, responded to this review, December 20, 2012
Thank you Mr. El Hammichi for sharing your experience following your recent stay with us at the Rose Rayhaan by Rotana - Dubai on “TripAdvisor”.

We are pleased to read that you have enjoyed your stay with us and that you were happy with the services provided by our colleagues, as well as the view and the location.

Once again, thank you for taking the time to post your review on “TripAdvisor”. We look forward to welcoming you back on your return to our hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed December 12, 2012

It's an easy to reach hotel in the heart of DIFC. Nowt walking distance from the Dubai Mall as I read somewhere but very close. We paid AED 20 to use the hotel car which is only AED 5 more than a normal taxi.

The outdoor temperature controlled pool is situated on the 4th floor which is not too big but still ok, unfortunately there are many skyscrapers around it that block the sun. But the view is great because of all these super tall buildings.

We stayed on the 57th floor overlooking the Burj Khalifa...amazing view especially during the night. The room was spacious and clean.

We had breakfast in Petals restaurant which had a good variety of food.

Of course don't forget that this is a dry hotel, as advertised, so no alcohol.

Room Tip: Ask for a room on the higher floors. Rooms than end with 02 will have view to Burj Khalifa and 05 to...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MarcoT59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massadakah, Executive Assistant Manager at Rose Rayhaan by Rotana - Dubai, responded to this review, December 12, 2012
Thank you very much for staying at the Rose Rayhaan by Rotana - Dubai and for the kind comments on the “TripAdvisor” for other travelers to view.

We appreciate your feedback, as we continuously strive to improve our services and only through comments provided by our valued guests, we will be able to do so. We were pleased to know that you had an enjoyable stay with us and were happy with our services and facilities.

Once again, thank you for staying at Rose Rayhaan by Rotana - Dubai and we are looking forward to welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rose Rayhaan by Rotana - Dubai

Property: Rose Rayhaan by Rotana - Dubai
Address: 105 Sheikh Zayed Rd | Sheikh Zayed Road, Dubai 126452, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Romantic Hotel in Dubai
#68 Business Hotel in Dubai
#87 Family Hotel in Dubai
#108 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rose Rayhaan by Rotana - Dubai 4*
Number of rooms: 482
Official Description (provided by the hotel):
The world's 2nd tallest hotel, the Rose Rayhaan by Rotana offers convenient, great-value accommodation surrounded by several metro stations, restaurants, and cafés. The DIFC Finacial Centre is also nearby. Rose Rayhaan is a 333-metre tall, 72-story building providing a variety of modern, spacious rooms and suites that include LCD TVs and feature stunning city views.Rose Rayhaan’s swimming pool is situated on the 4th floor of the hotel. Other facilities include a jacuzzi massage rooms, sauna and steam rooms. Services include airport pick-up/drop-off transfers. The largest shopping centre in the world, Dubai Mall, is within walking distance. Dubai Exhibition Centre, the Mall of the Emirates and the Burjuman Shopping Mall are also within a 10 minute drive from the property. The hotel offers shuttle buses to Mall of the Emirates, Mercato and Dubai Outlet Mall. Hotel Rooms: 462. Hotel Chain: Rotana ... more   less 
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