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newyorkglam
New York City, New York

Trip to Dubai

4.0 of 5 bubblesReviewed Oct 28, 2017via mobile
Stayed here for 2 nights in April. The whole is very clean and the staff was helpful and nice, there is also free parking as we rented a car. The only problem is its a bit outside of the main downtown Dubai area, around 20 minutes so it is best to rent a car if you are staying here unless they have a new shuttle service that I am unaware of. Overall room and bathroom was spacious and basic but definitely worth the price of what you pay in Dubai
Date of stay: April 2017
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hassan G, General Manager at Premier Inn Dubai Silicon Oasis Hotel, responded to this review
Responded Oct 30, 2017
Dear Guest,
Thank you for choosing Premier Inn Dubai Silicon Oasis and sharing your experience with everyone through Trip Advisor.
We are really delighted that you acknowledge the onsite facilities of the Hotel as good enough and was proud to know that you have found the hotel a very clean place backed by the helpful and nice staff.
In addition to other facilities we also do provide free transport bus facilities to all our guests which has been designed to cater the needs of majority of our esteemed guests, the free shuttle bus which cover different and important locations and landmarks of Dubai is very popular among most of our guests and saves them a lot of time and money. We are really proud of our location as well because it provide a perfect take off during the rush hours as it is conveniently located next to the three main highways, alongside the academic city and the outsource zone.
Furthermore, I am really please that you have found the room and the bathrooms basic but spacious and above all worth the money spend. And would be eagerly looking forward for your next trip again.

Kind Regards,
Mohamed Wahba
Operations manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 27, 2017

Premier Inn DSO is nothing like one of the Premier Inn Hotel experiences from the UK. Out here the staff are professional and competent, and they go out of their way to make the stay a pleasure.

The room was medium-sized, but it was always maintained clean and fresh by housekeeping. On weekends, when I didn't have to head off to office, the housekeeping staff would ensure they didn't disturb me and usually approached me for tidying the room only in the afternoons.

The front desk staff is great. Especially Rose (always competent, radiant and smiling) and Nelson (always competent and impeccably dressed). Given that I stayed for over 4 weeks, I would ask the front desk staff for a variety of small things -- booking taxis, organising things, laundry matters, directions to different places -- and they (especially Rose) were always there to help.

The restaurant is competent, although the dinner menu is somewhat limited -- especially if you are vegetarian or vegan. But then there's the bar -- with very courteous staff (like Sheryl) who know how to provide efficient and non-intrusive service and ensure you can enjoy a drink or two.

All in all, I was dreading having to stay for a longish period in a hotel. But the staff made it much better than I was expecting. I hope the hotel management can see merit in keeping and retaining their competitive advantage --- i.e. their superb staff.

Room tip: Ask for room nos ending in 02 / 03 / 04. Although road-facing (i.e. some traffic noise), rooms are cosier and are more bright & cheerful.
Date of stay: August 2017
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank SilverKidBrooke
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hassan G, General Manager at Premier Inn Dubai Silicon Oasis Hotel, responded to this reviewResponded November 12, 2017


Dear Brooke,

There is nothing more satisfying a feeling than to know that you guests are leaving you on a happy and high note. It brings us lots of pride in our training and investment that we do as a Premier Inn Team in our people who are the main drivers of the business.

Rose, Nelson and Sheryl were really ecstatic when I shared with them such wonderful feedback with them and they were really proud and motivated to deliver the same with extra enthusiasm.

We would be eagerly looking forward for your next visit to reinstate your faith in our Hospitality and making Premier Inn a Home away from Home for you.

Regards,

Mohammed Wahba
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2017

I had 10 days staying in hotel.
Room was very nice and clean.
Restaurant is small but you can eat nice food. English breakfast, Indian type or healthy menu.
Hotel has a very nice pub, which is quite expensive but thats Dubai :)
I had only issues with locks which made me upset. They use magnetic card which you need to keep away from your mobile phone. As soon as it it close to it it will demagnetize and you will need to magnetize it in the reception. I was surprised that they use this old system, but I believe soon they will change to RFID cards or even better using mobile phones for opening doors.
We had lovely Mira, she is keeping all things in place for guests in 1st floor. She is very kind and working 7 years in a hotel. If you need anything just dial 0 and ask for Mira.
When I came first day to hotel and asked her for supermarket she shown me personally where it. is It is 2 minutes walk from the hotel which is great as you don't need to spend money on expensive food.
Also she provided me with info for shuttle bus which goes several time per day to Dubai City center so you can save money on paying taxi.

I recommend this hotel to travelers who need to go to Silicon oasis

P.S.
I forgot to mention that hotel has a swimming pool and jacuzzi which is very nice for a 3 star hotel. Gym is small but you can do all necessary workouts.

Room tip: 1st floor is very nice and quiet if you choose west side rooms.
Date of stay: October 2017
  • Trip type: Traveled on business
    • Value
    • Location
Thank P G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hassan G, General Manager at Premier Inn Dubai Silicon Oasis Hotel, responded to this reviewResponded November 12, 2017

Dear Guest,

Thank you so much for taking your precious time out to share your valuable feedback with us.We are pleased and honored to learn that your stay with us was really great except the small glitch that I am sure will be fixed next time you will be around.

At Premier Inn Hotels we ensure that our staff are trained to create a hospitable environment that suits the requirements of our guests and we ensure that our guests are well taken care of with utmost care and attention. Mira was really thrilled and happy when we shared your thought with her, and felt privileged and commits herself for better Hospitality in the future.

We are satisfied to know that you had a pleasant stay with us and highly appreciate your intention of continued patronage and recommendation to the others. Looking forward for your next visit at Premier Inn Dubai Silicon Oasis.

Regards,

Mohammed Wahba
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2017

arrived late in night by 1130 pm. horribly slo chckin process, the lady did not find my booking, and initially said i am booked for next month, then after sometime she corrected herself. got room after a good 45 min. when asked on phone about some taxi query for morning, simple answer was, pls come down and go to the taxi and ask yourself ;-)

Date of stay: October 2017
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank arunrgupta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hassan G, General Manager at Premier Inn Dubai Silicon Oasis Hotel, responded to this reviewResponded November 12, 2017

Dear Arun,

I really do apologize for core of my heart on the discomfort that you might have felt during the late check-in. I can truly empathize your situation after a long journey.

Your feedback was really appreciated and will help us to re look into our processes. As these are the opportunities to improve ourselves, and would like to promise you that we will not leave an inch from our side to change that perception of being slow.

I would again apologize and would be looking forward for your next visit to flip the impression from slow to being extremely quick and efficient.

Regards,

Mohammed Wahba
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2017

We had a late arriving flight and booked this for price. It is easy to miss the turnoff from E311 for Silicon Oasis. Our room was not made up for the children's beds and the motorway noise is not great in the morning but the staff are friendly and for the price for one night is fine.

Date of stay: October 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Berkeley08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hassan G, General Manager at Premier Inn Dubai Silicon Oasis Hotel, responded to this reviewResponded November 12, 2017


Dear Berkeley,

It was really amazing to have you with us, and we really appreciate your valuable feedback on your recent stay at premier Inn Hotel Dubai Silicon Oasis.

We really do apologize from the core of our heart and do empathize what you all could have gone through after the long journey. We will definitely look into the process so that this could be avoided in the future.

Moreover, on the other side was delighted that you were been looked after by our staff in a decent way for you to find them friendly. We would definitely be looking forward to host you back again so reinstate the trust in our Hospitality.

Regards,

Mohammed Wahba
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2017

A quiet place near the Academic city. Easy to access nearby malls and provides courtesy bus services to the main malls and the universities, making it a favourite place for anyone visiting the DSO and the academic city. The rooms could benefit from provision of basic toiletries.

Date of stay: October 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mary M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hassan G, General Manager at Premier Inn Dubai Silicon Oasis Hotel, responded to this reviewResponded October 25, 2017

Dear Guest,
We are delighted to see you found everything in the Hotel very helpful and professional along with the free shuttle service which made your life easy. And I am in complete agreement with you that free shuttle bus which cover different and important locations and landmarks of Dubai is a very popular among most of our guests and saves them a lot of time and money.
Furthermore, as a mid-market hotel that provides affordable accommodations, please note that complimentary amenities are not provided within our guest rooms; however they can be purchased for a nominal fee from our Reception.
We are really proud of our location as mentioned by you which provides a perfect take off during the rush hours as it is conveniently located next to the three main highways, alongside the academic city and the outsource zone.
Once again, thank you and wish your wonderful memories will retain until your next visit.


Kind Regards,
Mohamed Wahba
Operations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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