After having stayed at the Ramada in Bur Dubai these past two and half years but I will now being choosing another hotel. My first experiences with this particular Ramada were good ones. Back then it was a no hassle deal for the hotel staff to provide a complementary ride to and from the airport, free use of the business office with free internet for this business traveler to use at my leisure and the counter staff was friendly and were eager to accommodate me with extra water for the room. When I arrived without a reservation the front desk did their best to find me the better room price for my stay. I came and went and could have guests without question. However, my last three stays at this Ramada have gone from awkward to very uncomfortable and now to downright unwelcoming. On one occasion I was unexpectedly charged after I had reserved complementary hotel transportation to the airport as I surprisingly found out upon arriving at the airport destination. During my next stay I brought this transportation matter to the attention of the hotel manager who was eager to make my transportation requirement to and from the airport a cost free reality after I threatened to cancel my upcoming reservations. Most recently, the counter staff told me that because I made my reservation via the internet that I would no longer be afforded hotel transportation to and from the airport and that I would need to take a taxi. Remember, I have been a regular customer at this particular hotel for awhile now. During my past three or four stays, I have had to repeatedly ask for replenished drinking water when during my early stays water and fresh fruit was always to be found in my room without having to ask. A couple of stays ago, I was informed by the desk staff that I would be charged to utilize the business office internet which would be priced at fifteen minute intervals. The final straw came when I had invited guests come to see me off while I finished packing an hour before my checkout. I was stopped by security who would not allow my guests into the hotel. Embarrassed, I confronted the desk staff and threaten to not stay there anymore. They then put their rude security guy back on his chain. I didn’t even know that they had a security guy, so I am guessing that he would be a new hotel hire which will only increase the cost of staying there. This hotel’s rates have gone up quite a bit over the past couple of years but the quality of customer care and service has also gone down quite a bit, I know I have been paying more for less. Now I will be staying in another hotel in Bur Dubai, one that offers good customer service and wants my business. The Bur Dubai Ramada has truly taken on an inhospitable behavior.
- Official Description (provided by the hotel):
- Welcome to the fresh and bright world of Ramada Downtown Dubai, an innovative company part of Wyndham Hotel Group with a dynamic vision to transform the Dubai hotel landscape for extended stays and short-term travel, business or pleasure. Close to The Dubai Mall, overlooking Burj Khalifa and The Dubai Fountain centrally located at Downtown area, Ramada Downtown Dubai offers large luxury suites and good services and facilities. The Hotel has its own temperature controlled Swimming Pool, Badminton and Squash Court, a modern Gym and an electronic Golf driving range. Younger guests can enjoy the children's club. Ramada Downtown is less than a 5 minute drive away from the Dubai International Financial Center, Convention Center and Trade Center. Mall of Emirates, Jumeirah Beach and Burjuman Shopping Mall are a 10 minute drive away. Walkable distance to Dubai Metro Station Dubai Mall.5 minutes walk away from Emaar Business square and vibrant city walk ... more less
- Reservation Options:
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- Also Known As:
- Ramada Downtown Burj Dubai Hotel Dubai