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“Very bad serves”
Review of Address Dubai Mall

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Address Dubai Mall
Ranked #108 of 545 Hotels in Dubai
doha
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very bad serves”
Reviewed August 26, 2013

We booked at this hotel for two nights on 22/Aug/2013 While booking we has requested early check in at 12pm , when we arrived they told us the rooms are not ready !! We Did not enter the room until 6 pm , We asked them for a late check out they asked us to pay a extra charges they were so rude ,Non-professional reception staff When you call them you will not find any response ,The service was very slow.beds is uncomfortable,It is the location only.
It was two nights from hell , They say it is a 5 star but nothing looks like a 5 star serves Not Recommend

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sa7ayb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, August 29, 2013
Dear sa7ayb,

Please accept our apologies for the experience you had on your recent visit, this is not our standard and I can assure you that this was an isolated incident. I would be happy to discuss with you at your convenience to better understand and ensure that such situation would not re-occur for any guest. My e-mail is vmercurio@theaddress,com should you like to reach out to me directly.

Once again, please accept my sincerest apologies,

Vincent
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Rating summary
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Abu Dhabi, United Arab Emirates
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed August 2, 2013

Was looking for a hotel close to Dubai mall to do some weekend shopping and decided to stay in The Address Dubai Mall. Overall its a good hotel, service is excellent and the highlight is the location where the mall is only across the corridor.

We had some hiccups checking in because they wouldn't accept a photo ID other than our passports or UAE ID but the manager accepted that we get them emailed to the hotel later. Another issue is getting the booking done, you cannot reserve more than one room online and the availability isn't clear. I had to call the reservations to get that done which they took care of immediately. I had booked 3 rooms from Wed to Sat and one from Thurs to Sat. The last room got lost in their reservation system and upon the guests checking in it didn't show. They however were allocated another room which was ok despite the hotel being crowded and it being a weekend.

The hotel is always crowded with GCC guests from Saudi, Qatar and Kuwait.

Facilities, cleanliness and room services is what you would expect of a 5 star hotel. If you're looking to visit Dubai Mall in particular stay here.

Room Tip: Get the rooms with the view on Burj Khalifa because the other view is across from the pool which is...
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fatema81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, August 4, 2013
Dear Fatema81,

Thank you very much for your kind review of our hotel and sharing your comments with us. I have taken note of your issues experienced with reserving your room and will share with my team for our improvement. We are glad you enjoyed your stay and hoping to welcome you back again very soon!

Warmest regards, Vincent
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Adelaide, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 31, 2013

Great hotel in excellent location of Dubai. Staff are wonderful, always a smile and an inquiry as to our comfort. Rooms exceptional and with direct access to several restaurants and the huge Dubai Mall the best place to stay.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oztopcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, August 1, 2013
Dear oztopcat,

Thank you very much for sharing your experience with us with fellow travelers, we are very pleased that you have enjoyed your stay and that our staff provided a memorable experience for you. We hope to welcome you back again very soon.

With kind regards, Vincent
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Sydney, Australia
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 30, 2013

We visited The Address enroute to Istanbul and loved our 3 day stop over. On arrival we were impressed by the quality of the hotel and it's staff. The rooms were perfect for what we were looking for and had great views across part of Downtown and the desert. The room service was excellent and we were occassionally visited by the staff with a free fruit platter etc which was a nice touch. As it was getting into the high season we found the location ideal for us to not leave the confines of air conditioning. The hotel is attached to the mall and also burj khalifa etc. It's also next to the fountain show plus plenty of bars and restaurants downtown which was ideal. The pool facilities were excellent and we will definitely be back here for another stopover enroute to the UK or Europe.

Room Tip: Try and bag a room which looks across the fountains and burj khalifa!
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Poohstaes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, August 1, 2013
Dear Poohstaes,

We are very appreciative of your kind review of our hotel, and so glad that it was a convenient stop over stay for you! My team will be very proud of your comments as am I and we do wish to welcome you back again very soon..!

Until then, Vincent
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Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 30, 2013

This was my 3rd stay the hotel. I will be going back the location is amazing, as you attached to I think the largest shopping mall, easy to get a cab to visit other locations. The view is amazing had the burj khalifa view as well as the pool area. Shopping in the mall is hassle free as the hotel will send your shopping bags to the room. Near the air port, and a well known hotel. Go stay there!!!!

Room Tip: I didn't visit the spa. Hotel suited for all ages
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sadiyyahm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, August 1, 2013
Dear Sadiyyahm,

Thank you for your kind review and sharing your experience with fellow travelers! We are pleased you have enjoyed your stay with us and hope to welcome you back again with us very soon..!

Until next time, Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 24, 2013

I have first came to book this hotel for a family vocation last March through Emirates Airlines. We liked this hotel because it was attached to Dubai Mall and it has kids club and outdoor pool. At the time we booked two hotel rooms (we were three adults and two children), when we arrived at 1 am the front desk staff suggested that they will upgrade us into three bedroom serviced apartment suits. With two young children in tow we were very happy that all of us get to stay together. When we entered the apartment, we knew instantly we will have wonderful 5 days stay here with Burj Khalifa tower next to our balcony. The spacious rooms with big comfortable beds, equally big bathrooms and bathtubs. The best thing was the kichen, we had full kichen with everything in it, including espresso machine. Also washing machine was so very helpful, saves us money on the laundry. After check-in, they have sent up a baby cot with cute little stuff bear and baby products. These attention to details has sold me on this hotel. It's clean and comfortable.

Ever since that vocation I have visited Dubai twice after and among all the hotels in Dubai, I have stayed at The Address Dubai Mall. Now it feels like home. Their studio suits are best when you travel alone, the full kichen, washing machine and expresso machine is something I wouldn't want to change for any hotel rooms. The spa also is another thing that had my heart locked in this hotel. The kids club is a big plus when traveling with children. The breakfast with vast selection is another reason I stay in this hotel.

Friendly staff always make me feel right at home! When booking ask for the serviced apartment suits.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hajiyewa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, July 27, 2013
Dear Hajiyewa,

Thank you very much for your positive feedback. We are delighted to receive such motivating comments about our hotel.

This makes our team very proud and I will certainly share with them. We are so delighted you enjoyed your stay with us and once again we exceeded your expectations.

We appreciate your patronage and support to our property, we look forward to welcome you back soon.

Regards,

Vincent
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Abu Dhabi, United Arab Emirates
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed July 24, 2013

Great location and your standard excellent Dubai service but....all the money you pay and they don't put courtesy water bottles in the room . Come on ! No one can be this cheap .
We booked the Burj Khalifa view room which costs extra . Quoting the receptionist when we told her there must be some mistake because we don't have a view she said "if you stand in the corner you will get a peak " . I wasn't amused at all .
Otherwise everything was great , prompt service at beck and call . The AC in the room was quite annoying because it is right in front on the bed .

Room Tip: Try to request a bed configuration where the AC isn't pointed straight at you
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WMFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, July 27, 2013
Dear Wassim5,

We are very appreciative of your feedback of our hotel. I sincerely apologize for the inconvenience caused during your recent stay. I have taken note of the constructive comments and we have shared with our team for our immediate improvement. Thank you for staying with us and we look forward to welcome you soon on your next visit.

Regards

Vincent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Address Dubai Mall

Property: Address Dubai Mall
Address: Financial Center Road | Mohammed Bin Rashid Boulevard, 3a, Dubai 31166, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Dubai
#37 Romantic Hotel in Dubai
#66 Spa Hotel in Dubai
#75 Family Hotel in Dubai
#101 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Address Dubai Mall 5*
Number of rooms: 244
Official Description (provided by the hotel):
Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment.Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, Address Dubai Mall is always in vogue. ... more   less 
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Also Known As:
The Address Dubai Mall Hotel Dubai

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