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“Outstanding hotel - name the Adress Dubai Mall”
5 of 5 bubbles Review of Address Dubai Mall

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Address Dubai Mall
Ranked #115 of 541 Hotels in Dubai
1 review
“Outstanding hotel - name the Adress Dubai Mall”
5 of 5 bubbles Reviewed May 13, 2013

I loved the address dubai mall!!So welcoming and helpful staff,specially i would highlight Mr.Robin,so professional and helpful manager. Also Guvy and Ronald from the club,the gentleman,who checked me in,and also housekeeping team. We were celebrating anniversary with my fiance,so housekeeping team together with room service guys helped me big time to arrange the celebration. So thank you for the great experience and good memories!
In general stay was great! We were enjoying;-)

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swissffff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, May 14, 2013
Dear Swissffff,

We are very appreciative of your recent celebration stay with us and proud that have left you with pleasant memories. I will certainly ensure that our team members highlighted, Robin, Juvy and Ronald are recognized for impressing you and your fiance'.

Hoping to welcome you both back to Dubai very soon..

Kind regards,

Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,894 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (322)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
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  • English first
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English first
Kuwait City, Kuwait
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed May 13, 2013

Excellent hotel located in the most attractive area of Dubai. Dubai Mall, Khalifa Tower and Traditional Market are steps away. Moer family oriented atmosphere if compared with Address Hotel Downtown. excellent SPA and large swimming pool area. Special place for kids where they can play with supervision while you can enjoy a message in the SPA.

Room Tip: This hotel offers rooms and apartments. When travelling in couples, you really don't need to sta...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T-Junction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, May 14, 2013
Dear T-Junction,

We are very pleased you enjoyed our hotel with your family, it is important for us that we make you feel at home away from home. Hoping you will return to Dubai for another visit with us.

Kind regards, Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dufftown, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 10, 2013 via mobile

Amazing service from an international team. We were spoiled on our birthdays with rose petals on the bed and elephants, crabs and swans made out of towels by Housekeeping. Great club floor with substantial offerings. Outstanding food and beverage. The adjacent shopping mall has it all even a Hamleys. Rooms have to die for views of Dubai.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, May 14, 2013
Dear Peter v,

Thank you very much for your gracious review of our hotel, and very pleased we could treat you extra special on your celebration stay with us. I wil happily share with my team, and we do look forward to welcome you back very soon.

Until then, Vincent
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lagos
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 10, 2013

This was a very short business trip and I'm glad I stayed at The Address. Very accessible and located within the Dubai Downtown area. Nice room. I stayed on the 14th Floor and the view wasn't so bad, though the Burj Khalifa wasnt exactly visible from the "Deluxe Burj View Room"

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dedapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, May 10, 2013
Dear dappie,

Thank you for your review of our hotel and pleased you have enjoyed your stay with us. I have also noted your comments on Burj Khalifa view from your selected room type!

With kind regards,

Vincent
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Riyadh, Saudi Arabia
Level Contributor
137 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed May 10, 2013

My wife and I stayed at the hotel for three nights. The check-in took for ever and we were given a smoking room rather than a non-smoking one. The room wasn't cleaned the first day after we went out for 5 hours and I had to call the reception to send someone to clean it. In short, too much money for a nicely furnished, badly serviced hotel.

Room Tip: Choose a room with a view not overlooking the Mall
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KickBoxingGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, May 10, 2013
Dear KickBoxingGuy,

We are very appreciative of your feedback to us regarding your recent stay with us. I do apologize that our service from reception and during your stay were not up to an acceptable standard. I have shared wth our team for our immediate improvement.

We hope we may have another chance to welcome you and your wife back to our hotel for another chance to better your impression of us.

With kind regards, Vincent
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Doha
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 8, 2013

Love that place. Had a great experience. Clean and very friendly. Greeted us at the airport and gave us wet towels and offered us water bottles and picked us up from the airport to the hotel.i recommend club room very highy, you dont have to worry about pick up and drop off to the airmport. I recommend this hotel not only it is so convenient to Dubai mall, but for their hospitality and services. I will go back again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Haifak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, May 10, 2013
Dear Haifak,

Thank you for such a kind review of our property, my team wil be very encouraged to know of your delight! We hope to welcome you back very soon..

Until then, Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

Attached to the mall , this hotel is perfect for shopping. We had booked a club room , which I found a bit small for the three of us.Nespresso machine was not working but they immediately fixed it as soon as I called to complain .
The pool is reasonably sized , and there is a kids club if you travel with kids and need someone to watch over them for a while.
The staff of the hotel was very pleasant although it took us a very long time to check in.
Room service on the other hand wasn't a very good experience for me I found the wait very long and my food extremely salty!
An overall good experience.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linaaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at Address Dubai Mall, responded to this review, May 10, 2013
Dear Linaaj,

We are very appreciative of your visit to our hotel and have taken serious note of your very helpful feedback for us on our service delvery and offerings for our guests. I have shared with my team for our improvement. We hope you may visit us again for a better impression of our hotel service quality.

With kind regards,

Vincent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Address Dubai Mall

Property: Address Dubai Mall
Address: Financial Center Road | Mohammed Bin Rashid Boulevard, 3a, Dubai 31166, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Dubai
#37 Romantic Hotel in Dubai
#70 Spa Hotel in Dubai
#75 Family Hotel in Dubai
#106 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Address Dubai Mall 5*
Number of rooms: 244
Official Description (provided by the hotel):
Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment.Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, Address Dubai Mall is always in vogue. ... more   less 
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Also Known As:
The Address Dubai Mall Hotel Dubai

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