Based on the reviews, website, and attractive pricing, we decided to try the Jumierah Garden, a "boutique" hotel in the huge city that Dubai has become.
We're not sad to say that we will not be returning. Despite numerous phone calls and e-mails to confirm the reservation, we never received an e-mail confirmation of rate, cancellation policy, or directions (given the obscure location) despite asking for them on multiple occasions.
The night before we were due to check-in, we e-mailed to cancel as we had not yet received anything, and to our surprise we received a response within five minutes stating a 48 hour cancellation policy and that we would have to pay if we didn't show (even though they didn't have our payment information). Despite our hesitation, we wanted to honour the commitment and checked-in to the hotel.
While the room and common areas were decorated in a "Contemporary style", the condition of our bathroom was atrocious; seriously dated and in desperate need of a renovation; whoever called this place luxurious and quaint must have been staying somewhere else.
The lack of any kind of bath products was shocking (especially as we weren't advised that none would be provided), and when we returned from a day out at 5:30pm, we found that our room had not been made nor cleaned. We had to ask for it to be done.
The obscure location, dated bathroom, and poor management mean that not only will we not be returning, but we will proactively be telling others not to stay there.
- Official Description (provided by the hotel):
- Voted "The Best Boutique experience" TimeOut Magazine. "Dubai's biggest secret of all, a hotel so exclusive that it has just 10 rooms and is so high-end that a celebrity chef cooks for a handpicked few every night" GRAZIA Magazine. "A class apart" - Gulf News Dubai. "The most exclusive Restaurant in Dubai" TimeOut Magazine. We are a boutique B&B Guesthouse run by Hotelier Paul Anthony and Celebrity Chef Andy Campbell. 10 elegant rooms, wifi throughout, pool, garden and restaurant. ... more less
- Also Known As:
- The Jumeirah Garden Guesthouse Hotel Dubai