I have never written a review before but after I stayed at the Rio Hotel Dubai I felt I had to make other people aware of what happened to me on my trip. To begin with, my trip to dubai was only for 4days, for entire trip I was there the pool, gym, sauna & steam room were not available. I was not told this when I checked in or before I booked my trip. I rang reception three days consecutively to find out if the pool was open yet as each day they would say 'tomorrow'. On the 3rd day I complained the manager who told me the pool & sauna etc would not open for another week! I told him he should have informed all the residents during check in time or thrown a letter under the doors of each resident so they were aware of this. At the end of the day i'm not staying there for free & i'm paying to use facilties they are not providing me. The manager found this all amusing and said "why should I tell people the pool isn't working" (of course- he wants to make money- forget what people think). When I told him I will be writing a review about his attitude/hotel etc he said "go on then, I don't care". I found that extremely rude and unprofessional. Moreover, the bathroom was very smelly and there was not enough hot water to have a shower lasting more than 6mins! There was black marks all over the carpet. They were supposed to get a maintenance guy to come and check it out, did that happen.. no!
I paid a lot of money for this trip and only got half the things (bed & food) no pool, sauna, gym nothing. I asked the manager to allow me and my family to check out late as a form of 'compensation' and he refused. I didn't get any money back or nothing. I would not recommend going to this hotel.
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