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“Large and clean rooms and centrally located.”

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Raintree Hotel, Deira City Centre
Ranked #296 of 545 Hotels in Dubai
Copenhagen, Denmark
Level Contributor
85 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Large and clean rooms and centrally located.”
Reviewed February 25, 2014

Suha City hotel is conveniently located close to City Center mall and metro station. We arrived at six o’ clock in the morning, and despite the room wasn’t ready at the given time; we got an early check in at 11 o’clock and an upgrade to a larger room. The room was large, clean and had a large bathroom with bathtub. Our room was cleaned every day and we had a new set of towels every day. There is a swimming pool and jacuzzi on the roof and the area is nice and clean. The staff in the reception was very nice and smiled every time we went by.
We tried their breakfast one morning and for the cost of 58 dirham, the breakfast was too uninspiring. The breakfast staff was nice and always smiling, but the breakfast wasn’t good enough for that price.
I would definitely come back to Suha City Hotel! Thanks for a great stay!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimnielsen0902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel, Deira City Centre, responded to this review, March 2, 2014
Dear Guest,

Thank you for staying at Suha City Hotel by Mondo and sharing your experience on TripAdvisor.

We are glad that your stay with us was comfortable and relaxing. Our hotel is indeed conveniently located and is sought after by the business as well as leisure traveler. We are happy that our hotel’s location could add value to your stay. It is pleasing to know that you enjoyed the pool and Jacuzzi at our hotel. We thank you for appreciating our associates and will share your feedback with them which will inspire them to continue performing to the best of their abilities. We have also noted your concerns and will share the same with our team in the kitchen regarding the breakfast spread.

We will look forward to welcoming you and thank you for your patronage.

Best Regards,
Deepak Singhal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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607 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
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English first
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2014

Very nice hotel in a convenient location. My room had a comfortable bed and a big bathroom and everything was clean. The stuff was very friendly and helpful. The pool area was also very nice. I really liked their breakfast-buffet.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3t1l1f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel, Deira City Centre, responded to this review, March 2, 2014
Dear Guest,

We thank you for staying at Suha City Hotel by Mondo and sharing your valuable feedback with us via TripAdvisor.

We are glad to know that your stay with us was comfortable and relaxing. It is pleasing to know that you were delighted with the facilities and services provided to you at our hotel. We are happy that you enjoyed the breakfast buffet and have shared the same with our team in the kitchen which will inspire them. We will also share your experience with our associates which will encourage them to keep giving their best.

We look forward to welcoming you again and thank you once again for sharing your experience.

Best Regards,
Deepak Singhal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
1 review
Reviewed February 25, 2014

The Bangladesh housekeeping is terrible ,some has a bad smell,talking loudly in corridors with friends and using mobiles (The housekeeping' manager is the direct responsible part,he seems does not giving any training )

the T.V channels need urgently to add( be-in sport channels) ,and many friends moved to other hotels or refused to come with me because of this

the liquid soup which was before by the wash basin was much better,hygienic ,& cleaner

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahmed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel, Deira City Centre, responded to this review, March 2, 2014
Dear Guest,

It was our pleasure to be your host at Suha City Hotel by Mondo and we thank you for sharing your review on TripAdvisor.

We are disappointed to know that you faced inconvenience during your stay with us. Your concerns have been duly noted and corrective measures will be taken, as applicable. It is only through guest reviews that we can analyze if we are moving forward in the right direction and improve our services from time to time.

We thank you again for your informative review and hope that this one-time occurrence will not stop you from giving us another chance to welcome you with our modified services.

Best Regards,
Deepak Singhal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 23, 2014 via mobile

I was here for business last week. The hotel is located at a walking distance to the city center mall and not very far from the airport. The reception area gives you a feeling of an ordinary 3 star hotel and the moment I reached the hotel made me feel that the hotel and rooms might not be good at all. However when I checked in the room I was happy to see that the room was very spacious and very clean. It had a huge tv, a minibar with plenty of things, an iron with table to iron your clothes and almost all things you would require for a pleasant stay. The air conditioner worked fine and the bathroom was very clean as well.
The things I greatly disliked in my room was the size of my bed. We were two of us in a room and had opted for twin bed room. The twin beds were really small in both breadth and width. I could hardly sleep and found it difficult to keep myself within the bed with the fear of falling off. It was really uncomfortable. It was something unusual as I am 6ft tall and was wondering how Europeans and Americans would manage to sleep in such small beds. Next day I asked the hotel staff to make some arrangements for a bigger bed but the refused stating that they only had that size of bed for twin rooms. I was really unhappy to hear that but could not help it since I had booked and paid in full for both the nights of stay.
We did not try the food so cannot comment on that.
I just hope they could manage to change their bed sizes and I could think about staying at this hotel again in future.

Stayed February 2014, traveled on business
Helpful?
Thank Sunnyggn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel, Deira City Centre, responded to this review, February 24, 2014
Dear Guest,

It was a pleasure to welcome you at Suha City Hotel by Mondo and we thank you for sharing your experience on TripAdvisor. We are glad to know that our amenities and service delivery exceeded your expectations. Our location and the service offerings indeed make us the preferred choice among leisure as well as business travelers and we are glad that they added value to your stay.

We uderstand that sleep is the most important thing one needs while traveling and we regret the inconvenience caused to you on account of the size of the beds. We will discuss this concern in our next internal meeting.

We thank you again for your suggestive feedback and look forward to welcoming you on your next trip to Dubai.

Best Regards,
Deepak Singhal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 14, 2014

This is a very nice hotel in a convenient location. The receptionist (Ruby) was everything you would hope for.
The room was very nice, comfortable bed, personally I like curtains that close.
The TV was good, the pool area was also very good, too cold to try the pool other braver souls did.
What let this hotel down for us was the housekeeping, this was disappointing. Sometimes our room was not attended to, when it was the minimum appeared to be done the carpet was never cleaned neither was the bathroom. Towels and flannels were taken for washing and not replaced.
The housekeeping staff were also very noisy in the corridor and could often be heard arguing loudly.
On balance we would stay here again as the facilities provided are very good, would be excellent if the housekeeping did the basics better.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pompeii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leiden, The Netherlands
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 11, 2014

This hotel exceeded our expectations. Our room was upgraded for free and we got a spacious Junior suite, bright and clean, with very comfortable beds and a well equipped bathroom. In the room were tea, coffee and water. The facilities are excellent value for money: the hotel has top roof pool, spa and gym, but we did not use then because of lack of time. The rooftop pool area offered a pretty good view of Dubai's famous skyline. The staff was nice and helpful. The location of hotel is very convenient – only ten minutes from the airport by taxi, metro station near by, Deira mall across the street. We arrived at Dubai in the afternoon and had to leave early in the morning, therefore decided to take a taxi for four hours with a private driver for a of 350 AED (ca. 70 Euro). It turned to be an easy way to get a good impression of the city.

Room Tip: • Always ask to see the rooms before checking in. We inspected two rooms and the difference between...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tatyana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 6, 2014

This hotel exceeded our expectations: we had a spacious room with very comfortable beds, a well equipped bathroom and good room service, even at 2 o'clock at night.
The staff was very nice and helpful.
Excellent breakfast.
Very close to the airport so very conveniently located when you arrive at a late hour. Perhaps there is not much to see in the immediate surroundings but it is located in acceptable walking distance from metro and Deira Shoppingmall.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 104PPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Raintree Hotel, Deira City Centre

Property: Raintree Hotel, Deira City Centre
Address: Port Saeed Al Garhoud Bridge | Opposite City Center Mall, Dubai 5585, United Arab Emirates (Formerly Suha City Hotel by Mondo)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #296 of 545 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Raintree Hotel, Deira City Centre 4*
Number of rooms: 120
Official Description (provided by the hotel):
Just 3.2 km from Dubai International Airport, the Raintree Hotel has modern, air-conditioned accommodations with free Wi-Fi. It has a 24-hour front desk and a restaurant on site. The spacious rooms and suites include a flat-screen satellite TV and private bathroom with luxury amenities. Some include a separate living room with a DVD player and an iPod docking station. Guests at Raintree Hotel can swim in the outdoor pool. They can also work out in the gym. Luggage storage is available at the front desk. The staff can also arrange room service and a laundry service, including ironing. A shuttle is available upon request and for a fee. Deira City Centre is less than a 5-minute drive from Raintree Hotel, and Dubai Festival City is 4 km away. Free private parking is available at the hotel. Deira is a great choice for travelers interested in business, sightseeing and clothes shopping. ... more   less 
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