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“excellent hotel ,but needs issues”

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Raintree Hotel, Deira City Centre
Ranked #331 of 561 Hotels in Dubai
Reviewed February 25, 2014

The Bangladesh housekeeping is terrible ,some has a bad smell,talking loudly in corridors with friends and using mobiles (The housekeeping' manager is the direct responsible part,he seems does not giving any training )

the T.V channels need urgently to add( be-in sport channels) ,and many friends moved to other hotels or refused to come with me because of this

the liquid soup which was before by the wash basin was much better,hygienic ,& cleaner

  • Stayed: February 2014, traveled on business
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Thank Ahmed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel, Deira City Centre, responded to this reviewResponded March 2, 2014

Dear Guest,

It was our pleasure to be your host at Suha City Hotel by Mondo and we thank you for sharing your review on TripAdvisor.

We are disappointed to know that you faced inconvenience during your stay with us. Your concerns have been duly noted and corrective measures will be taken, as applicable. It is only through guest reviews that we can analyze if we are moving forward in the right direction and improve our services from time to time.

We thank you again for your informative review and hope that this one-time occurrence will not stop you from giving us another chance to welcome you with our modified services.

Best Regards,
Deepak Singhal
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 - 208 of 625 reviews

Reviewed February 23, 2014

I was here for business last week. The hotel is located at a walking distance to the city center mall and not very far from the airport. The reception area gives you a feeling of an ordinary 3 star hotel and the moment I reached the hotel made me feel that the hotel and rooms might not be good at all. However when I checked in the room I was happy to see that the room was very spacious and very clean. It had a huge tv, a minibar with plenty of things, an iron with table to iron your clothes and almost all things you would require for a pleasant stay. The air conditioner worked fine and the bathroom was very clean as well.
The things I greatly disliked in my room was the size of my bed. We were two of us in a room and had opted for twin bed room. The twin beds were really small in both breadth and width. I could hardly sleep and found it difficult to keep myself within the bed with the fear of falling off. It was really uncomfortable. It was something unusual as I am 6ft tall and was wondering how Europeans and Americans would manage to sleep in such small beds. Next day I asked the hotel staff to make some arrangements for a bigger bed but the refused stating that they only had that size of bed for twin rooms. I was really unhappy to hear that but could not help it since I had booked and paid in full for both the nights of stay.
We did not try the food so cannot comment on that.
I just hope they could manage to change their bed sizes and I could think about staying at this hotel again in future.

Stayed: February 2014, traveled on business
Thank Sunnyggn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel, Deira City Centre, responded to this reviewResponded February 24, 2014

Dear Guest,

It was a pleasure to welcome you at Suha City Hotel by Mondo and we thank you for sharing your experience on TripAdvisor. We are glad to know that our amenities and service delivery exceeded your expectations. Our location and the service offerings indeed make us the preferred choice among leisure as well as business travelers and we are glad that they added value to your stay.

We uderstand that sleep is the most important thing one needs while traveling and we regret the inconvenience caused to you on account of the size of the beds. We will discuss this concern in our next internal meeting.

We thank you again for your suggestive feedback and look forward to welcoming you on your next trip to Dubai.

Best Regards,
Deepak Singhal
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014

This is a very nice hotel in a convenient location. The receptionist (Ruby) was everything you would hope for.
The room was very nice, comfortable bed, personally I like curtains that close.
The TV was good, the pool area was also very good, too cold to try the pool other braver souls did.
What let this hotel down for us was the housekeeping, this was disappointing. Sometimes our room was not attended to, when it was the minimum appeared to be done the carpet was never cleaned neither was the bathroom. Towels and flannels were taken for washing and not replaced.
The housekeeping staff were also very noisy in the corridor and could often be heard arguing loudly.
On balance we would stay here again as the facilities provided are very good, would be excellent if the housekeeping did the basics better.

  • Stayed: February 2014, traveled as a couple
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1  Thank pompeii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2014

This hotel exceeded our expectations. Our room was upgraded for free and we got a spacious Junior suite, bright and clean, with very comfortable beds and a well equipped bathroom. In the room were tea, coffee and water. The facilities are excellent value for money: the hotel has top roof pool, spa and gym, but we did not use then because of lack of time. The rooftop pool area offered a pretty good view of Dubai's famous skyline. The staff was nice and helpful. The location of hotel is very convenient – only ten minutes from the airport by taxi, metro station near by, Deira mall across the street. We arrived at Dubai in the afternoon and had to leave early in the morning, therefore decided to take a taxi for four hours with a private driver for a of 350 AED (ca. 70 Euro). It turned to be an easy way to get a good impression of the city.

Room Tip: • Always ask to see the rooms before checking in. We inspected two rooms and the difference between...
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  • Stayed: February 2014, traveled as a couple
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2  Thank Tatyana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2014

This hotel exceeded our expectations: we had a spacious room with very comfortable beds, a well equipped bathroom and good room service, even at 2 o'clock at night.
The staff was very nice and helpful.
Excellent breakfast.
Very close to the airport so very conveniently located when you arrive at a late hour. Perhaps there is not much to see in the immediate surroundings but it is located in acceptable walking distance from metro and Deira Shoppingmall.

  • Stayed: January 2014, traveled with friends
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4  Thank 104PPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2014

This is the second time we have stayed at Suha City hotel. The rooms are ok, breakfast is great it is close to the Metro and the shopping centers. The staff are friendly and helpful.
Liked the decor in the rooms, The gym is great and the pool is situated on the top floor. Great in the hot weather.

Stayed: February 2014
2  Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel, Deira City Centre, responded to this reviewResponded February 6, 2014

Dear Guest,

We thank you for staying at Suha City Hotel by Mondo and sharing your review on TripAdvisor. We are glad that your stay with us was comfortable, relaxing and found our facilities at par with your expectations.

Located in proximity to Diera City Centre Mall, our hotel is sought after by business and leisure travelers and are pleased that it could add value to your stay. We are happy that you found the breakfast to your liking and the décor in the room was upto the mark. We appreciate your kind words regarding our associates and will share the same with them. This will inspire them to continue performing to the best of their abilities.

We would like to host you again and look forward to welcoming you.

Best Regards,
Deepak Singhal
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

We found this boutique hotel to be lovely. It had modern furniture, comfortable bed and nice staff in the front lobby. I got sick and was able to get a doctor in the middle of the night easily through the hotel. It wasn't cheap, but I got better. The hotel looked like it's photos on the internet. It was what I expected and the price was right. We stayed away from the breakfast buffet in the hotel because it was like $25 US dollars per person. But there were plenty of food options across the street in the mall within walking distance. It's the City Centre Mall in Deira.

Room Tip: Do not eat breakfast at the hotel, eat across the street.
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  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank meeta4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel, Deira City Centre, responded to this reviewResponded February 6, 2014

Dear Guest,

It was our pleasure to be your host at Suha City Hotel by Mondo and we thank you for sharing your review on TripAdvisor. We are happy to know that your stay was comfortable and convenient.

Located in Deira district, just five minutes from Dubai International Airport, Suha City Hotel by Mondo is a popular choice amongst leisure as well as business travellers. We are pleased to know that our associates were able to take care of you and promptly arranged the doctor during the night. I would like to inform you that our pricing structure is set as per the hospitality standards.

We are pleased by your feedback and feel glad to know that you had a memorable experience. Thank you for staying with us and look forward to your next visit soon.

Best Regards,
Deepak Singhal
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raintree Hotel, Deira City Centre

Address: Garhoud Road, Port Saeed | Opposite City Center Mall, Dubai 5585, United Arab Emirates (Formerly Suha City Hotel by Mondo)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #331 of 561 Hotels in Dubai
Price Range: $65 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Raintree Hotel, Deira City Centre 4*
Number of rooms: 120
Official Description (provided by the hotel):
Just 3.2 km from Dubai International Airport, the Raintree Hotel has modern, air-conditioned accommodations with free Wi-Fi. It has a 24-hour front desk and a restaurant on site. The spacious rooms and suites include a flat-screen satellite TV and private bathroom with luxury amenities. Some include a separate living room with a DVD player and an iPod docking station. Guests at Raintree Hotel can swim in the outdoor pool. They can also work out in the gym. Luggage storage is available at the front desk. The staff can also arrange room service and a laundry service, including ironing. A shuttle is available upon request and for a fee. Deira City Centre is less than a 5-minute drive from Raintree Hotel, and Dubai Festival City is 4 km away. Free private parking is available at the hotel. Deira is a great choice for travelers interested in business, sightseeing and clothes shopping. ... more   less 
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