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“Nice & tidy, a but a bit off track”

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Address Dubai Marina
Ranked #5 of 542 Hotels in Dubai
Certificate of Excellence
Lebanon
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice & tidy, a but a bit off track”
Reviewed February 16, 2013

Enjoyed a one night business stay there few days ago, nice rooms and amenities and good views (from the 11th floor). Issues are its far from the attractions / malls, and is over-priced (cost us around 350$ per night). And on top of that, they charged me 20 Dhs to print 4 sheets in the business center, after a long trial with the printer! Anyway, it was fine.

Room Tip: Spend the evening in the Shades by the pool - lovely
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khaledksh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntonyTreston, General Manager at Address Dubai Marina, responded to this review, February 17, 2013
Dear Guest,

It was indeed a pleasure to read your very kind review and I would very much like to thank you, for the time you have taken to offer your feedback. It is only with such feedback that we can endeavor to maintain and improve the service and hospitality we offer to all our guests, as we move forward.

We look forward to welcoming you back in the future.

Yours sincerely,

Antony Treston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (461)
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English first
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 15, 2013

The Address Marina is a series of contradictions. The hotel is modern and the rooms reasonably large and well equipped. On the other hand, room is wired in a way that requires running around the room to get lights and electrical outlets off and on. The work desk is crammed up against a corner making difficult to work. More important, the room only has one open electrical outlet and it is under a lid that is impossible to keep ope so it slams down whilst you are trying to move plugs around.
The hair dryer is in desk drawer and in a dark corner. The cord is too short to stand so you have to reangle the desk chair to sit down in a very cramped space.
The hotel only has one restaruant, which is an over priced buffet. The food is acceptable, especially the dim sum but not worth the price. However, you can always go to the food court in the adjoining mall, which perhaps says it all.
Apparently, you can get a full apartment on the marina at half the price. Consequently, recommend you shop around. Don't be misled; the address is nothing special.

Room Tip: Stay somewhere else
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntonyTreston, General Manager at Address Dubai Marina, responded to this review, February 17, 2013
Dear Guest,

Thank you for choosing to stay with us at The Address Dubai Marina and for the time you have taken to write your feedback on Trip Advisor. First, please do accept our sincere apologies for the inconveniences you had.

At The Address Dubai Marina, we pride ourselves in offering the highest levels of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. With this in mind, your observations and feedback are much valued in directing us in this regard.

I was most concerned to learn of the inconvenience which you experienced during your stay . As it had been well noted and required action has been taken in order to ensure that such situation does not occur in the future.

I trust that you will once again accept our most sincere apologies for the inconvenience on this occasion. Notwithstanding the above, I very much hope that this most unfortunate experience will not prevent you from returning to The Address Dubai Marina sometime in the near future.

Thank you once again for your understanding and I am looking forward to having the opportunity to meet and welcoming you back in the future.

Assuring you of our best attention at all times,

Yours sincerely,

Antony Treston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 11, 2013

We went to Shades rooftop bar with a few friends for drinks and sheesha. We ordered some drinks and asked the waiter which flavours they had for the sheesha. He said that the sheesha guys were separate and that he would send one of them. No one turned up so we asked another waitress and instead of asking we just ordered a particular flavour. Instead of placing the order she just went over to the sheesha guys to ask if they had the flavour. So she completely misunderstood us. She also didnt come back to tell us what had happened.

45 mins later we enquired again as there was no sign of the sheesha. The supervisor came around and said that there had been miscommunication between the staff and it would now be brought and made straight away. 15 mins passed and we asked them to cancel the sheesha order and just get us the bill for the drinks as we were fed up.

Just then the sheesha turned up after an hour and the supervisor apologized and offered it free of charge. We decided to stick around and held off paying the bill till we had finished. One waitress kept coming to check the bill even though we had advised that we were staying.

It was quite chilly so we requested for a heater to be brought over as we saw a couple of spares. Those also never turned up and got given to others who had come after us.

Overall, excellent location and ambience with amazing views but there seemed to be two service teams running the same venue and struggling to coordinate with each other.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ABP85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntonyTreston, General Manager at Address Dubai Marina, responded to this review, February 18, 2013
Dear Guest,

Thank you for choosing to stay with us at The Address Dubai Marina and for the time you have taken to write your feedback on Trip Advisor. First, please do accept our sincere apologies for the inconveniences you had.

At The Address Dubai Marina, we pride ourselves in offering the highest levels of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. With this in mind, your observations and feedback are much valued in directing us in this regard.

I was most concerned to learn of the inconvenience you experienced during your last visit to our pool lounge, ‘Shades’, in regards to the shisha service. Your feedback has been noted and cascaded to our outlet management as well for appropriate corrective action to be taken and ensure that such situation does not occur in the future. I trust that you will once again accept our most sincere apologies for the inconvenience on this occasion. Notwithstanding the above, I very much hope that this most unfortunate experience will not prevent you from returning to The Address Dubai Marina sometime in the near future.

Thank you once again for your understanding and I am looking forward to having the opportunity to meet and welcoming you back in the future.

Assuring you of our best attention at all times,

Yours sincerely,


Antony Treston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 11, 2013

We stayed my friend & I for four nights, the rooms perfectly furnished/ AC OK/ Large bed/ large mattress/ coffee machine & tea machine free of charge/ carpet 80 %/ TV ok/ nice view from bathroom but only we may see sky tower of hundreds floors/ friendly staff/ excellent breakfast/ excellent entry space reception staff friendly/ outdoor staff helpful/ will come back for sure

Room Tip: Any higher one
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  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 999105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntonyTreston, General Manager at Address Dubai Marina, responded to this review, February 18, 2013
Dear Guest,

It was indeed a pleasure to read your very kind review and I would very much like to thank you, for the time you have taken to offer your feedback. It is only with such feedback that we can endeavor to maintain and improve the service and hospitality we offer to all our guests, as we move forward.

We look forward to welcoming you back in the future.

Yours sincerely,

Antony Treston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
Reviewed February 5, 2013

En-route to Sri Lanka and the Maldives, we had a layover in Dubai. Deciding to see the city, we decided to spend 2 nights at The Address Dubai Marina.

As many other reviews stated, although nicely appointed, it is indeed a business hotel, which it handles very well.

The breakfast buffet was very well setup, with a few live cooking stations in-addition to your normal breakfast fare (cereal, cold-cuts, cheese, bread, fruits etc).

The biggest selling point for us was indeed the rooftop pool, which at night gets lively due to the bar and 'Cafe del Maresque' sounds in the background.

Very well situated if you want to go to Jumeriah promenade with its numerous restaurants, hotel complexes and of course, the beach. All of this, being about a 5-10 minute walk from the hotel made it very convenient as besides that, there isn't much around. Although admit, the lobby of the hotel is connected to the one of the entrances to a nice mall located next door. Which makes it nice to get the last bit of a aircon before venturing outside.

Even though it is a distance to get into downtown Dubai (roughly 15-20 minutes by car) there is a metro stop located just down the street from the hotel.

If you are looking for a place to stay for business that must be handled in the city, I am sure there are better options, especially regarding the time to get to downtown. If you are a bit more flexible with your time and will split the trip between business and pleasure, with easy access to the beach and the promenade and public transportation, this would be a decent pick.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NXNW1214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntonyTreston, General Manager at Address Dubai Marina, responded to this review, February 11, 2013
Dear Guest,

Many thanks for the time you have taken to post your comments on Tripadvisor.

It was a great pleasure and compliment for us, to have your review and feedback on our hotel.

It is only with such communication that we can endeavor to maintain and provide the highest standard of care, hospitality and service to all our guests, as we move forward.

We very much look forward to welcoming you back in the near future.


Yours sincerely,

Antony Treston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 31, 2013

If you are considering renting an apartment from these guys, DO NOT WASTE YOUR MONEY

There are adverts in every online portal about the benefits of renting an apartment from The Address.

Some of these benefits are a residence discount in the restaurants, bars and cafes. This is great as you can use the facilities and not get charged the same price as someone on business or holiday.

Being a resident of The Address you are paying a premium on the accommodation. Getting a small discount on the food and drink makes paying the large cost of the apartment a little easier to take.

HOWEVER! The Address DO NOT give you the discount once you are resident!
I am a resident and been denied getting any discount from The Address Dubai Marina.

I asked why I wasn’t entitled to the discount and they told me that as the landlord (the owner of the apartment) doesn’t pay The Address some sort of fee, that I (the resident) will be punished and denied the discount! I have spoken to a number of residents and they are having the same problem.

This is a disgrace. I have paid the same amount of rent as any other apartment, yet I am being punished due to some disagreement with the hotel and the landlord!

This has shown the true colours of this establishment. I do not trust this hotel or the people that run it. I would not advise anyone to use the hotel or rent an apartment

When my contract is up, I will be moving out of the apartment as soon as I can
I thought it would be worth posting this review as I used this site when looking for accommodation

There are plenty of apartments close to the Marina Mall and at 40% cheaper!

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jasonbuae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntonyTreston, General Manager at Address Dubai Marina, responded to this review, February 17, 2013
Dear Guest,

Thank you for choosing to stay with us, in the privately owned apartments, here at The Address Dubai Marina and indeed for the time you have taken to write your feedback on TripAdvisor.

At The Address Dubai Marina, we pride ourselves in offering the highest levels of care and hospitality to all our guests and as such we are constantly striving to provide our guests with the very best welcome and service. With this in mind, your observations and feedback are much valued in directing us in this regard.

I was most concerned to learn of the disappointment and confusion with regard the benefits / discounts that our registered tenants are entitled to enjoy within the hotel and facilities.

You have indeed highlighted a concerning problem, which we experience when owners, who are fully aware of the ‘leasing management requirements of their apartment’ when purchasing a property, fail to highlight the same to the tenants they source and lease to privately.

In short, every tenant / lease should be registered with The Address in order that all the legal requirement of the Dubai Government are adhered to, this includes, but is not limited to the payment of the 10% Municipality Tax which an owner is required to pay on the rent charged. Tenants / leases that have been register with us enjoys a wide variety of discounts and privileges, whilst we ensure all government taxes etc are paid in full.

However, if the contract is not done through The Address hotel but directly with the owner, hence a tenant is not registered and is occupying the apartment as a ‘friend’ or direct contact of the owner, to avoid the payment of ‘Management Fees’ and the paying of Government Taxes, this is decision made by the owner and or the tenant and regrettable remains, somewhat beyond our control. It is only in such cases that the discounts, enjoyed by so many are withheld.

We are constantly trying to encourage the few owners not registering their leases / tenants with us to do so, from both a legal and safety point of view. In this regard I would strongly urge you to speak to your owner, in order to correct the misunderstanding there seems to have been.

Although beyond our control, I trust that you will once again accept our most sincere apologies for the inconvenience on this occasion. Notwithstanding the above, I very much hope that this most unfortunate misunderstanding will not prevent you from continuing your stay with us at The Address Dubai Marina in the future.

Thank you once again for your feedback.

Assuring you of our best attention at all times,

Yours sincerely,

Antony Treston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 28, 2013

Another good hotel from The Address Group. Excellent staff and rooms. Although it's one of those all too familiar rooms where you might wake up on a business trip and have to remember which city you're in. Like other comments, I agree that check in is long and slightly unfathomable at times. The outdoor bar is fun at night with city scape views and comfortable loungy beds for star gazing.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank milly_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntonyTreston, General Manager at Address Dubai Marina, responded to this review, February 10, 2013
Dear Guest,

It was indeed a pleasure to read your very kind review and I would very much like to thank you, for the time you have taken to offer your feedback. It is only with such feedback that we can endeavor to maintain and improve the service and hospitality we offer to all our guests, as we move forward.

We look forward to welcoming you back in the future.

Yours sincerely,

Antony Treston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Address Dubai Marina

Property: Address Dubai Marina
Address: Al Marsa Street, 66 | Dubai Marina, Dubai 32923, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Dubai
#4 Spa Hotel in Dubai
#5 Luxury Hotel in Dubai
#12 Romantic Hotel in Dubai
#13 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Address Dubai Marina 5*
Number of rooms: 200
Official Description (provided by the hotel):
Standing tall in the heart of one of Dubai’s most vibrant neighbourhoods, where crystal waters shimmer against modern architecture and luxury yachts moor alongside trendsetting restaurants, Address Dubai Marina is a haven for the discerning traveller.With 200 luxurious rooms, five superb restaurants and lounges, a relaxing spa, spectacular infinity pool and state of the art meeting and event facilities, Address Dubai Marina will keep you refreshed and inspired. ... more   less 
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Also Known As:
The Address Dubai Marina Hotel Dubai

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