Dubai Media One Hotel - Worst customer service
United Arab Emirates
Phone: +9714 427 1000
Lets not talk about the food and bar poor selection and service of the hotel for now.
The incident happened out side the lobby of Media one hotel Dubai 11 June 2014 to pick my car from valet, something unexpected happened by one of valet parking staff when i approached to the valet counter – an insult with aggressive, offensive and loud rude manner he shout at me to go and collect my car by my self from the multi storey car park which is located in the back of the Hotel. To extent i wouldn't mind to go and pick it but the staff action toward me i couldn't tolerate, Let me be clear am not the person who completely agree with age-old rule that notion! “The customer is always right”. I’m here today to share my bad experience as a customer I was verbally insulted in front of my friends and colleague. This really upset me knowing he crossed the line additionally as a women it makes me like am powerless or defenseless", it was a shocking experience such kind of service to find in 4star hotel in Dubai.
Honestly it seems racial or gender discrimination, i had to demand to see the duty manager and had to explain the situation then the duty manager instead of handling it he gave me the valet parking guy full name and advised me to contact top management through Email, This is very unprofessional and complete failure.
I devastated by what happened, and doubts am the first customer to be victim to this kind of insult. Now, i hope whoever read this please "People do not accept employees slandering their patrons in any way, race, or gender, "
"I feel bad for him that his employer(the hotel) obviously didn't train him well enough, and I hope the hotel management understand this is not at all acceptable by any guest, "
- Official Description (provided by the hotel):
- Media One is an urban lifestyle hotel that believes in doing things differently. It cleverly combines a dynamic sense of style, striking design and an appeal that suits the region's multi-cultural taste. Immaculate meeting rooms and comfortable beds for the hard working executive plus a selection of vibrant outlets to ensure a lively stay every time. ... more less
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- Also Known As:
- Media 1 Hotel Dubai