I stayed at Media One 2 years ago in January for 3 nights and had a great time. My overnight stay last Friday was a completely different experience.
Checkin was clumsy, unprofessional and was not the warm welcoming experience I had the previous time.
After finding my reservation the first thing the receptionist said to me was that there was an event on and so she had out my on the 19th floor (facing the pool) to minimise the noise. Upon entering the room at 7pm I could see why she tried to address that 'minor' issue before I had a chance - I could hear the base music thumping until 3am. Not amused.
I had dinner down at the cafe and the hotel lobby had constant flow of loud, often intoxicated party guests who were yelling from the lifts to the lobby yet staff did not do anything stop this. Very frustrating.
The hotel seems to position themselves now towards focusing on the club night, disregarding the true customer - people staying at the hotel.
The service at the breakfast buffet was also rude and at checkout, I had to navigate my way out to a taxi carrying my 4 bags with no assistance from concierge or reception.
Media One is a well appointed hotel that appears to have lowered it's service standards in recent times. Management have lost sight of what the hotels core product offering is and I would not recommend this hotel anymore I Dubai which I have done many times in the past.
The week before I stayed at Media One, I spent 3 Nights at the Conrad Hotel (SZR). This new hotel was only slightly more expensive and at the Conrad, you'll receive exceptional service, huge luxury room and a more centralised location. I hope Media One gets their act together and return to their former service levels as the hotel design and facilities are good.
- Official Description (provided by the hotel):
- Media One is an urban lifestyle hotel that believes in doing things differently. It cleverly combines a dynamic sense of style, striking design and an appeal that suits the region's multi-cultural taste. Immaculate meeting rooms and comfortable beds for the hard working executive plus a selection of vibrant outlets to ensure a lively stay every time. ... more less
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- Also Known As:
- Media 1 Hotel Dubai