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“Great location. Great staff”

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Media One Hotel Dubai
Ranked #121 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed January 6, 2013 via mobile

This hotel has some of the best restaurants in Media City, endless meeting room facilities along with cosy and comfortable rooms. All this, served by the award winning team of staff that never fail to smile

  • Stayed: January 2013
    • Value
    • Location
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Thank McDcJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaOneHotel, Director of Operations at Media One Hotel Dubai, responded to this reviewResponded February 9, 2013

Dear McDcJoe,

Thank you for your positive comments regarding your recent stay at Media One Hotel.
We are pleased that you enjoyed your time with us! Thank you for your appreciation of our restaurants we have shared all your comments with the team.

We look forward to welcoming you back at Media One Hotel very soon!

Best Regards

Luke James
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,664 - 2,670 of 3,159 reviews

Reviewed January 5, 2013

Nice hotel, funky decor but a couple of major things missing for us....
SERVICE:
- a 2.5 hour wait and 3 calls to reception after check in for our bags to be brought to the room. I ended up going and getting them from reception myself.

- I discovered at 4am before a 15 hour flight that all bathroom water was boiling hot. Water could not be turned warm or cold. I was told this could no be fixed until we checked out. I rang down for 4 bottles of 'ice cold' water twice and finally after 45 mins got 3 luke warm bottles of water and no ice.

- there is a beautiful pool deck with day beds, loungers and bar etc. the problem is that it only gets the sun until 9am. I believe this should be stated on the website.

  • Stayed: January 2013, traveled as a couple
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2  Thank Fraser M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaOneHotel, Director of Operations at Media One Hotel Dubai, responded to this reviewResponded January 6, 2013

Dear Fraser M,

Thank you for the constructive comments regarding your recent stay at Media One.

We apologise for the inconvenience caused during your stay at Media One. Please can you private message to hotel on marketing@mediaonehotel.com with your full details so we can address your complaint personally.

We hope this does not deter you from staying at Media One Hotel in the future


Kind Regards

Luke James
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013 via mobile

This was our first trip to Dubai. We were greeted with smiling faces and a friendly front desk (Mennah checked us in). Rooms were clean, modern and well designed. The pool area was awesome and would have loved a dip but it was quite cool and windy - wrong time of year. Breakfast was a standout with many different options. Above all the service was a standout for us, everyone was happy to help. We would definitely stay again.

  • Stayed: December 2012
    • Value
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Thank nawsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaOneHotel, Director of Operations at Media One Hotel Dubai, responded to this reviewResponded January 6, 2013

Dear Nawsl,

Thank you for your positive comments, we are pleased you enjoyed your stay at Media One Hotel.

We have shared your comments to the team as it is important for them to know we are getting it right for customer service and encourage the team to continue to do so.

Looking forward to welcome you back in the future.

Best Regards

Luke James
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

We loved Media One. Very funky and trendy. Great pool bar, but such a shame surrounded by high rise buildings unfortunately the pool not best designed as there was never any sun by the actual swimming pool. We had a great room on the 16th floor with a great view. Staff were really friendly, location perfect walking distance to a great bar Barasti bar.

Everywhere was about 20 mins in a taxi to the malls, beaches, souks etc. but taxi's are really cheap.

Our first time to Dubai we'd probably visit the hotel again as it's good value for money.

  • Stayed: December 2012, traveled as a couple
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Thank Bevo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaOneHotel, Director of Operations at Media One Hotel Dubai, responded to this reviewResponded January 5, 2013

Dear Bevo01,

Thank you for your value feedback.

We are delighted to hear that you enjoyed our original and stylish design.

We appreciate to learn of the experiences and concerns of each of our guests and appreciate you have taken time to share your recent experience at Media One Hotel and would be delighted to welcome you back at Media One Hotel in the near future.

Kind Regards

Luke James
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2012

excellent Funky decorated hotel in the middle of Dubai-media city. pool is quite cozy but nice and breakfast is amazing.
could highly recommend for business travelers, as there are lots of great amenities, they even have a box in the room which include "stapler, calculator, folder etc,"

Room Tip: Hip Biz on the 18th floor, amazing view
See more room tips
  • Stayed: December 2012, traveled as a couple
    • Value
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Thank alhalawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaOneHotel, Director of Operations at Media One Hotel Dubai, responded to this reviewResponded February 9, 2013

Dear Alhalawi,

Thank you for taking time to review your recent stay at Media One

We are pleased that you enjoyed your time in our HIP BIZ rooms. It is great to hear that you liked the facilities and thank you for your recommendation for business travellers.

We have shared your comments to team as it is good to know when we are getting it right.

Looking forward to welcome you very soon.

Kind Regards

Luke James
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2012

From the rooms, to the fixtures and fittings, to the art, tone-of-voice, lighting and sculptures in communal areas, the Media One Hotel definitely has W aspirations.

As you'd expect from a hotel that's considerably cheaper than the W, it doesn't quite match the exceptional W standards,however, given the price it does still represent good value.

I've stayed here a few times whilst on quick weekend hops from Doha to Dubai and have always had a pretty good experience. Never problems on check in, rooms always clean and well appointed if a little on the small side.

The pool bar is lively and buzzy on an evening and the cocktails are pretty good to get the evening started.

Breakfast was good with a wide selection to choose from.

In terms of location, it's at the opposite end of town from the airport and Dubai Mall, but it's fairly close in a taxi or metro from Mall of The Emirates. The Palm is close-by as is Dubai Marina. Buddha Bar is a short hop, but Cavalli and Armani Bars are 20 mins in a taxi.

All-in-all a consistently good hotel that represents genuine value for money in a town that's filled with over-priced and sometimes inferior alternatives.

  • Stayed: December 2012, traveled as a couple
    • Value
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Thank MarkAnnaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

I came with a friend to stay at this hotel, and have to say the service at the reception desk was horrible. It took us almost 40 minutes to check in (we arrived at midnight and got into our rooms a little past 1 a.m.) because of the two people trying to check us in. They initially told us that the room we were going to get will be noisy for our stay because of the J.Lo concert. I indicated I wanted a room that was not going to be as noisy, and that is what took so long - in the end, they put us in the initial room (with noise) and then told us we were getting upgraded (they tried to get us to pay for the upgrade) the next day. We were told to leave our suitcases in the room the following morning, come to reception and let them know that we are changing rooms and that when we got back to the hotel after going shopping, that they would immediately give us our new room keys. We did that, thinking everything would be smooth, but sadly, it was not. We had to wait another half an hour until we asked to speak with a manager, who was great. Sue Chua, the Assistant Front Office Manager, was so good that it was to the point that I asked for her card and that I would be commenting on her (and I normally don't go on and give reviews.) She came in and handled the situation appropriately, but quickly getting us into our rooms, ensuring our luggage was moved to us (she hand delivered the luggage) and provided us with free internet. The added touch was what turned things around for us. Although I think the check in method was not efficient and the staff working at the reception desk were not customer focused, the manager was amazing.

If it wasn't for the manager Sue Chua, we probably would have checked out the hotel and gone to stay at a different hotel. She assured me that she would take my complaints and feedback and work to make the next guest have a better experience.

Room Tip: Rooms facing the pool were noisy.
See more room tips
  • Stayed: November 2012, traveled with friends
    • Value
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Thank guest382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Media One Hotel Dubai

Address: Dubai Media City, Plot No. 1 | Behind American University, Dubai 121818, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#90 Business Hotel in Dubai
#107 Luxury Hotel in Dubai
#115 Romantic Hotel in Dubai
Price Range: $118 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Media One Hotel Dubai 4*
Number of rooms: 260
Official Description (provided by the hotel):
Media One is an urban lifestyle hotel that believes in doing things differently. It cleverly combines a dynamic sense of style, striking design and an appeal that suits the region's multi-cultural taste. Immaculate meeting rooms and comfortable beds for the hard working executive plus a selection of vibrant outlets to ensure a lively stay every time. ... more   less 
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Also Known As:
Media 1 Hotel Dubai

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