I came with a friend to stay at this hotel, and have to say the service at the reception desk was horrible. It took us almost 40 minutes to check in (we arrived at midnight and got into our rooms a little past 1 a.m.) because of the two people trying to check us in. They initially told us that the room we were going to get will be noisy for our stay because of the J.Lo concert. I indicated I wanted a room that was not going to be as noisy, and that is what took so long - in the end, they put us in the initial room (with noise) and then told us we were getting upgraded (they tried to get us to pay for the upgrade) the next day. We were told to leave our suitcases in the room the following morning, come to reception and let them know that we are changing rooms and that when we got back to the hotel after going shopping, that they would immediately give us our new room keys. We did that, thinking everything would be smooth, but sadly, it was not. We had to wait another half an hour until we asked to speak with a manager, who was great. Sue Chua, the Assistant Front Office Manager, was so good that it was to the point that I asked for her card and that I would be commenting on her (and I normally don't go on and give reviews.) She came in and handled the situation appropriately, but quickly getting us into our rooms, ensuring our luggage was moved to us (she hand delivered the luggage) and provided us with free internet. The added touch was what turned things around for us. Although I think the check in method was not efficient and the staff working at the reception desk were not customer focused, the manager was amazing.
If it wasn't for the manager Sue Chua, we probably would have checked out the hotel and gone to stay at a different hotel. She assured me that she would take my complaints and feedback and work to make the next guest have a better experience.
- Official Description (provided by the hotel):
- Media One is an urban lifestyle hotel that believes in doing things differently. It cleverly combines a dynamic sense of style, striking design and an appeal that suits the region's multi-cultural taste. Immaculate meeting rooms and comfortable beds for the hard working executive plus a selection of vibrant outlets to ensure a lively stay every time. ... more less
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- Also Known As:
- Media 1 Hotel Dubai