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Debo Jyoti
Shillong, India

Swimming Pool Service from Lifeguard

5.0 of 5 bubblesReviewed Oct 21, 2019
The rooftop swimming pool is very good. The view of Dubai skyline is just breath taking. The lifeguard (Lahir Ali) is very helpful and fluent in communication. The breakfast in the hotel had many options to choose from and the house keeping service is upto the mark too.
Date of stay: October 2019
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prashant Joshi, General Manager at Citymax Hotel Bur Dubai, responded to this review
Responded Jul 13, 2022
Dear Guest,

Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact our Front Office Manager directly and it will be our pleasure to assist you if you have any questions or concerns.

Your feedback is greatly appreciated. I kindly ask you to recommend to your family and friends about the wonderful stay you had with us!

Thank you for choosing Citymax Hotel Bur Dubai!

All The Best,

Prashant Joshi
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 21, 2019 via mobile

We stayed for one week hotel is very nice good location walking distance from metro stations and near to Mina bazar it’s very nice service is good front office staff very helpful concierge staff specially thanks to Bilal Hafeez and sayed we enjoy our stay and will come back Thanks

Date of stay: October 2019
Trip type: Traveled with family
2  Thank sai n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prashant Joshi, General Manager at Citymax Hotel Bur Dubai, responded to this reviewResponded July 13, 2022

Dear Guest,

Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact our Front Office Manager directly and it will be our pleasure to assist you if you have any questions or concerns.

Your feedback is greatly appreciated. I kindly ask you to recommend to your family and friends about the wonderful stay you had with us!

Thank you for choosing Citymax Hotel Bur Dubai!

All The Best,


Prashant Joshi
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2019 via mobile

Swimming pool is nice and swimming pool attendant is very helpful .
Gym is very clean
Room service is good
Rooms are also clean.
Breakfast good but need to add north indian food in breakfast. Thanks lot....Lahir Ali..

Date of stay: October 2019
Trip type: Traveled as a couple
2  Thank Anmol G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prashant Joshi, General Manager at Citymax Hotel Bur Dubai, responded to this reviewResponded July 13, 2022

Dear Guest,

Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact our Front Office Manager directly and it will be our pleasure to assist you if you have any questions or concerns.

Your feedback is greatly appreciated. I kindly ask you to recommend to your family and friends about the wonderful stay you had with us!

Thank you for choosing Citymax Hotel Bur Dubai!

All The Best,


Prashant Joshi
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2019 via mobile

Nice hotel in Dubai,just 20 minutes away from airport and most attractions.
Easy check in,reception staff are amazing and very helpful.Swimming pool and hotel services are really perfect.
A very big thanks to Hossam,Said and Billel for always being smiley and wanting to help.

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank Sasar2004
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cmbdgm, General Manager at Citymax Hotel Bur Dubai, responded to this reviewResponded October 21, 2019

Dear Guest,

Thank you for staying at Citymax Hotel Bur Dubai & for posting your valuable feedback!

We are delighted to know that your stay experience with us was wonderful and are happy about the facilities, location and quality service delivered by the teams that have met your expectations. Your kind appreciations for the specific team members have been duly conveyed.

We look forward to welcoming you back to Citymax Hotel Bur Dubai in the near future.

Warm Regards,


Rohit Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2019

I stayed in this hotel for 8 days and the only positive thing I can say is the breakfast being served(though if you stay for more than four days then that same breakfast menu will bore you)
Coming to the cons which i dealt with :
1. I reached hotel around 7:45 PM, and I got to enter my room around 8:45 PM. Its such a big capacity hotel around 700 rooms but there was only 1 person present at the reception. That person was taking approx 15-20 min per check in.
2. After a long waiting we checked in and the second surprise hit us, we need to carry our luggage by our own !!! what kind of hotel service is this.
3. Some how me and my wife carrying my 2.5 yr kid managed to drag our suitcases to the room, we were literally shocked when we entered the room, it was so small that we could not even walk without hitting the amenities or each other.
No space to open suitcases
No wardrobe
Shower area was too small that i slammed my hand multiple times while taking shower.
then comes the bed size, My booking clearly was for 2 adults and 1 kid, what they had provided us was a queen sized bed such is not even sufficient for 2 adults.
Upon multiple complaints with hotel and Makemytrip the response which I recieved was that all rooms in this hotel are of same size with same sized bed.
I was left with no option other than to sleep on the floor just so that my wife and kid can sleep easily.
4. No toileteries - They even charged us for toileteries, even small 2 star hotels provide these complimentary.
5. Then comes the swimming pool, hotel has the capacity of atleast 1000 persons and the swimming pool they had was approx 15 x 8 meters, it could even accomodate more than 20-30 people.
6. Location - You will get nothing around this hotel to eat, nearest place is Al fahidi which around 2KMs from here, so people with small kid cannot walk that much, so had to hire cab everytime to visit places for basic amenities.
7. No shuttle service from airport or to any major attraction , they have shuttle to some mall (too far, where no one goes) amd to some stupid beach.
They dont even reply to your emails of you query them about these facts.

In total my total trip was spoiled just because of these stupid things.
Not recommended ever, I am not too sure which kind of people have given this hotel 4,5 stars.
I would have given negative points to this hotel if they was an option.
Save yourself and don't go for this hotel ever.

Date of stay: October 2019
Trip type: Traveled with family
2  Thank GulatiHimanshu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prashant Joshi, General Manager at Citymax Hotel Bur Dubai, responded to this reviewResponded July 14, 2022

Dear Guest,

Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact our Front Office Manager directly and it will be our pleasure to assist you.

Thank you for choosing Citymax Hotel Bur Dubai!

All The Best,


Prashant Joshi
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2019

Wonderful hotel in Dubai. Swimming pool and hotel services are perfect. Surely going to be my next destination. Had a good time at the restaurant with the complimentary breakfast. Thanks For Lifeguard... Lahir Ali....

Date of stay: October 2019
Trip type: Traveled solo
2  Thank Michotob
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prashant Joshi, General Manager at Citymax Hotel Bur Dubai, responded to this reviewResponded July 13, 2022

Dear Guest,

Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact our Front Office Manager directly and it will be our pleasure to assist you if you have any questions or concerns.

Your feedback is greatly appreciated. I kindly ask you to recommend to your family and friends about the wonderful stay you had with us!

Thank you for choosing Citymax Hotel Bur Dubai!

All The Best,


Prashant Joshi
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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