This complain is directed to the AlBarsha property: on 29th June, i came to check with my husband. the front desk, Mr, Ankur informed me that they didnt have my boking and to come back at 2pm, after 1 and half hour they finally got our booking. i dont understand why it was too diffucult to check in when a day before i was invited to know the property and i set down my inquiry to check this day at 10am and why the Miss Azel (phillipino supervisor) is not taking care of the clients concern instead she was too rude. In the moment any staff pick phone up, there is a verbal contract and all olicies start to apply, is not the way around when you already in the hotel and nobody give you the answer more than: 'those are the company policies'
- Official Description (provided by the hotel):
- Smaller travel budgets shouldn't mean less comfort. At Citymax Hotels, part of the hospitality division of the Landmark Group, we offer 4 star quality comforts, at 3 star rates; in Dubai and Sharjah. Our well-appointed rooms, extensive in-house dining & entertainment facilities and strategic location of the hotel make it convenient for both the business traveler and holiday maker. ... more less
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- Also Known As:
- Citymax Bur Dubai Hotel Dubai