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“Best hotel with suitable price”

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Citymax Hotels Al Barsha
Ranked #145 of 561 Hotels in Dubai
Reviewed July 10, 2014

I have left my bag there during checking out and called back to concierge to send that to airport. Overall food and service was good.They figured problem out within 30 minutes. Excellent, thanks to concierge team!

  • Stayed: August 2013, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Sharifa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Hotels Al Barsha, responded to this reviewResponded July 16, 2014

Dear Sahrifa H,

Thank you very much for your review following your recent stay at Citymax Hotels Al Barsha.

We are pleased to read that you enjoyed your stay with us.

We are looking forward to welcoming you back again.

With kind regards,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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716 - 722 of 1,590 reviews

Reviewed June 23, 2014

It is customary in Dubai for hotels to require you to give them your credit card and allocate a certain amount of money for incidental charges to your room. However, they do not actually charge you card for anything you did not actually spend at check out. At this hotel, the idiot working the desk was completely confused. I allocate 500 dirham, 136 USD, credit limit to my card for any incidentals. However, I only actually spent 48 dirham, about 13 USD. However upon check out he was confused and tried to get me to sing a cc receipt for the entire 500 dirham 136 USD. I explained his error, but he said he accidentally charge my card for the full amount anyway. I protested and called over the manager who admitted the error but said she did not have the authorization to reverse the charge and the person with such authorization was gone. This is flat out fraudulent or utter incompetence. I will not pay this charge. I paid the 48 Dirham with cash on the spot. I'm 43 years old and have traveled all over the world. Any merchant can reverse a mistaken charge on the spot. These guys are crooks. There are better hotels for the same money with trained staff who know what they are doing and care.

Stayed: June 2014, traveled solo
2  Thank gatormac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Hotels Al Barsha, responded to this reviewResponded June 30, 2014

Dear Gatormac,

Thank you very much for your review following your recent stay at Citymax Hotels Al Barsha.

We would like to sincerely appologize for the inconvinience we caused to you during the check out from the Hotel and it was an incident which was handled by one of our new starters and further training has been given so that such incidents do not occur in the future again.

Please accept our appologies and we would like to welcome you once again to CityMax Al Barsha and kindly contact us so that we can esnure to handle your stay in the proper way.

We are looking forward to welcoming you back again.

With kind regards,

General Manager

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Reviewed June 22, 2014

clean rooms, perfect location and friendly staff. thumbs up for citymax Al Barsha. Located next to the MoE with it's shops and access to the Metro. Taxis are available 24/7 as well. Wifi in the lobby is free, pool and Gym are 3* standard. I can only recommend staying here and would do so again.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Serendipiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Hotels Al Barsha, responded to this reviewResponded June 28, 2014

Dear Sirindipiti,

Thank you very much for your review following your recent stay at Citymax Hotels Al Barsha.

We are pleased to read that you enjoyed your stay with us.

We are looking forward to welcoming you back again.

With kind regards,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014

I spent a few days here when in Dubai for work. The room was suitable, and comfortable. It's not a luxury location, but an affordable nice hotel. The breakfast buffet offered several different options and was always enjoyable. It's right next to Mall of the Emirates, therefore easy to get on the Dubai Metro if desired. Cheap to get around via taxi.

Staff were great, I put my 2 AED into the vending machine to get a cold juice, and of course the it got stuck coming out of the machine. The duty manager was walking by, and saw this. He immediately dug into his pocket, put 2 AED in, and selected the same item and left me with both of them. It was a small gesture but very appreciated. I had multiple occasions where I felt the staff were going above and beyond what was expected.

Two bars downstairs, and a nice rooftop pool to relax on. It's a great choice if staying in Dubai.

Room Tip: Try to get a higher floor room to get away from any potential noise issues with traffic.
See more room tips
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Morgan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, Manager at Citymax Hotels Al Barsha, responded to this reviewResponded June 28, 2014

Dear Morgan K,

Thank you very much for your review following your recent stay at Citymax Hotels Al Barsha.

We are pleased to read that you enjoyed your stay with us and it is always our pleasure to serve our guests and I have already passed on my appreciation to my manager who helped you.

We are looking forward to welcoming you back again.

With kind regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2014 via mobile

What a fabulous time we had at this hotel the staff were very friendly and helpful rooms a bit small but very comfy and the hotel was spotless, the food was buffet and was always hot and a lot to choose from, we had a room on the third floor and we didn't hear much noise.
We will be returning to this hotel next year when we go back to dubai for our holiday.
This hotel is close to everything
Thank you citymax for a wonderful time

Stayed: June 2014, traveled as a couple
Thank Cathie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, Manager at Citymax Hotels Al Barsha, responded to this reviewResponded June 28, 2014

Dear Cathie2013,

Thank you very much for your review following your recent stay at Citymax Hotels Al Barsha.

We are pleased to read that you enjoyed your stay with us.

We are looking forward to welcoming you back again.

With kind regards,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

The Hotel staff was very helpful and friendly. Check-in and Check-out were very fast. The free wired internet in room was good.
The room was clean with space enough for one person. I liked the interior design style and color.
When you sit at the lobby to use the free Wi-Fi after 11:00 pm, there will be some noise from the bars and you will see drunk people kicked out cursing which was the only problem at the hotel.

  • Stayed: June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aboelazm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, Manager at Citymax Hotels Al Barsha, responded to this reviewResponded June 28, 2014

Dear Aboelazm,

Thank you very much for your review following your recent stay at Citymax Hotels Al Barsha.

We are pleased to read that you enjoyed your stay with us and we are in the process of trying to find a solution to the problem in the Bar which you have mentioned.

We are looking forward to welcoming you back again.

With kind regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2014

We had stayed three nights in Citymax. The staff is very friendly, mainly Neela and Sushil, they were very nice and helpfull! The only negative point is the noise in the lobby, because of the two bars at the entrance! I had asked a high floor because of this! For two nights I had seen drunks but they were fastly showed outside by the securities. A negative point is that the ground floor is the only place where we can have free internet and if we want to speak by skype the music sometimes is too loud. Great location, good breakfast and friendly staff!

Room Tip: Rooms on the higher floors are quieter.
See more room tips
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, Manager at Citymax Hotels Al Barsha, responded to this reviewResponded June 28, 2014

Dear Cariascaeiro,

Thank you very much for your review following your recent stay at Citymax Hotels Al Barsha.

We are pleased to read that you enjoyed your stay with us.

We are looking forward to welcoming you back again.

With kind regards,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citymax Hotels Al Barsha

Address: Al Barsha 1 | behind Mall of Emirates, Dubai 337-1500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#41 Best Value Hotel in Dubai
#111 Business Hotel in Dubai
#130 Romantic Hotel in Dubai
Price Range: $64 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citymax Hotels Al Barsha 3*
Number of rooms: 376
Official Description (provided by the hotel):
Citymax Hotels is a comfortable, mid-market, budget hotel for the business traveler. The chain has 3 hotels across Dubai and Sharjah, centrally located near important business hubs and International Airports. Each Citymax Hotel is equipped for business and leisure with Internet access, conference halls, multi cuisine restaurants, gyms and rooftop swimming pools. With no compromise on comforts, Citymax Hotels promises luxury mattresses, coffee makers, rain showers and other in-room luxuries at affordable prices. ... more   less 
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Also Known As:
Citymax Al Barsha Hotel Dubai

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