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“Excellent hotel very near Mall of Emirates”

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Citymax Hotels Al Barsha
Ranked #139 of 564 Hotels in Dubai
Reviewed March 21, 2013

First of all location was fantastic. From first moment staff was very polite and helpful and organised safe storage for our luggage because of our early arrival.
Bonus is free shuttle service for Jameriah beach but is very hard to get the seat because many people booked and at the end never show up.My tip - just come and try at 13.45 is there any free place.Room is not too big but is lovely decorate and every day you are getting clean towels.Bed is very comfortable but at every hotel I had problem with pillows because of my spine.Construction site was under our window but for me there is not problem because I start to heard them around 9.30 a.m - anyway all Dubai has some construction site.
Pool is perfect for relax after shopping at Mall of Emirates - it is perfect clean, has a fantastic view at Burj al Arab, free pool towels, very warm water - one word perfect !
Wi- fi internet at reception was good and yes there is always people there but who cares about that can choose another hotel or go to room and use cable internet.
At the end I had very nice stay at Citymax Al Barsha hotel -I would recommend this hotel for holidays near beach, shooping and near metro link.
Overall great value for money!

  • Stayed: March 2013, traveled as a couple
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Thank Vendy_St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Hotels Al Barsha, responded to this reviewResponded March 22, 2013

Dear Vendy_St,

Thank you so much for the kind review following your recent visit to Citymax Hotels Al Barsha.
It is a pleasure reading that you had a pleasant stay and we are looking forward to welcoming you again upon return to Dubai.

With kind regards,

Sven Drewitz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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904 - 910 of 1,667 reviews

Reviewed March 19, 2013

The hotel although well located near Mall of The Emirates is too expensive for what it offers.

One of its main defects is the extremely poor noise isolation of its windows, so if you happen to be on the side of a construction site (which almost all the time in Dubai) you will not get a lot of sleep as construction is 24 hours. You get the impression that the windows are open but they are actually closed and it does not really make a lot of difference.

For the rest rooms are small but relatively comfortable. Very little room for the cloth in a cheap looking closet.

The hotel definitely deserves only 2 stars and is overpriced.

Room Tip: Be sure to have a room not near the construction sites.
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  • Stayed: March 2013, traveled on business
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1  Thank Damoiseau32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Hotels Al Barsha, responded to this reviewResponded March 21, 2013

Dear Damoiseu32,

Thank you for choosing our hotel and sharing your opinion about your recent stay with us.
We regret to read that you could not enjoy your stay due to noise coming from the window causing disturbance at night time. Although we are centrally located in Al Barsha across Mall of the Emirates, we hardly receive negative comments about external noise. Therefore we like to apologize should we have neglected finding the fault prior to your check in. Apart of that it would have been great if you had informed us during your stay in order for us to change the room or rectify any fault of the window isolation on the spot as last but not least to ensure a pleasant stay for the remaining days.

Regarding the star rating, we do respect your opinion but also like to refer to the majority of tripadvisor reviews with positive response about the hotel interior, service and value for money considering being a midmarket hotel.

We hope to be able to welcoming you back again.

With kind regards,

Sven Drewitz
General Manager

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Reviewed March 19, 2013

I spent a night at Citymax - Al Barsha and i really enjoyed my stay, i was with my wife and kid, we all had a nice time, I would love to re book my stay at Citymax whenever i am planning for a trip to Dubai, no doubt my stay was short one, however overall i would recommend to pick up Citymax as their hotel to stay as you would get all that you looking for within the best price.

Room Tip: "Corner suites are large and sunny"
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  • Stayed: March 2013, traveled with family
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Thank sameer_nilkund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Hotels Al Barsha, responded to this reviewResponded March 19, 2013

Dear sameer_nilkund,

Thank you very much for selecting our hotel and sharing your experience with other travelers.
It is a pleasure to read that you intend to return to Citymax Hotels Al Barsha and we are looking forward to welcoming you back again.

With kind regards,

Sven Drewitz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

Citymax Hotel is located in the Al Barsha area of Dubai, UAE. The hotel is within walking distance of one of the malls, Mall of the Emirates. The hotel is also in close proximity to several other sights, either accessible by walking, driving, or riding in a taxi.

The hotel provides free internet access through a plug-in cord in the room. However, from my understanding, guests have the option to purchase wifi-high speed internet access for fee. The hotel room was clean. The parking is free of charge hotel's parking garage.

I would HIGHLY recommend this hotel. I would suggest making sure you're SPECIFIC with the number of beds you would like to request. During our stay, the hotel was booked and we could not acquire a room with two twin beds because "we did not request it" (per the reception desk).

Room Tip: Bed Request: When you make a reservation, I would recommend to be specific with your bed requests (i...
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  • Stayed: March 2013, traveled with friends
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Thank frugaldiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Hotels Al Barsha, responded to this reviewResponded March 18, 2013

Dear frugaldiva,

Thank you for your stay at Citymax Hotels Al Barsha and for your kind review.
We appreciate your comments but also regret that your bed type was unavailable upon check in due to being fully booked most days. Therefore we recommend to mention special requests upon reservation.

We hope to welcoming you again the near future.

With kind regards

Sven Drewitz
General Manager

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Reviewed March 15, 2013

I stayed at Citymax Al Barsha for three nights on a business trip, I found the hotel to be excellent value for money, very conveniently located and well equipped. My room was comfortable and clean with good facilities for a hotel at the price, everything worked and the room was nice and quiet for sleeping. Breakfast is good though not lavish and while I didn't use it, the roof top pool was a good size and provides great views. Located close to the Mall of the Emirates which is a good place for a great choice of meals from both the restaurants and food halls.

  • Stayed: March 2013, traveled on business
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Thank FrancisNorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Hotels Al Barsha, responded to this reviewResponded March 17, 2013

Dear FrancisNorman,

Thank you very much for your kind review following your recent stay with us.
It was a pleasure to read that you enjoyed your time at our hotel and we are looking forward to welcoming you again upon return to Dubai.

With kind regards,

Sven Drewitz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

I stayrd there earoy this March. The first impression is very good nice small entrance amd lobby .staff is cery friendly and always smiling. And helpful.
Location is 3 minutes walking from mall of the emirates where you can get anything you need and have access to the metro station over there.
The area around overall is full of nice shops and restaurants . And there is a nice walking area in front of the mall around a lake.

  • Stayed: March 2013
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Thank nilebreez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Hotels Al Barsha, responded to this reviewResponded March 17, 2013

Dear nilebreez,

Thank you for selecting Citymax Hotels Al Barsha while staying in Dubai.
It was a pleasure reading your kind review and we appreciate that you share your feedback with other travelers.

We hope to welcoming you again in the near future.

With kind regards,

Sven Drewitz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Rooms are roomy, clean and updated decor. Hotel staff was very helpful and professional. Overall the hotel is nice very clean. No iron in rooms and WIFI is very slow, free only in lobby. Pool is at roof very clean and nice view of Burj Khalifa. With in walking distance to Mall of the Emirates and to the Metro. As for the bars/clubs noise wasnt heard in room (6th floor) good foo and music! Overall I had a good stay would recommend and stay here again.

Room Tip: stay on a higher level floor if your noise sensitive.
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  • Stayed: March 2013, traveled with friends
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Thank Amxcaptain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Hotels Al Barsha, responded to this reviewResponded March 17, 2013

Dear Amxcaptain,

Thanks a lot for staying with us and for highlighting all the positive points on tripadvisor.com
We hope you had a good trip back to Chicago. Please visit us again upon return to Dubai.

With kind regards,

Sven Drewitz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citymax Hotels Al Barsha

Address: Al Barsha 1 | behind Mall of Emirates, Dubai 337-1500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#18 Best Value Hotel in Dubai
#111 Business Hotel in Dubai
#130 Romantic Hotel in Dubai
Price Range: $56 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citymax Hotels Al Barsha 3*
Number of rooms: 376
Official Description (provided by the hotel):
Citymax Hotels is a comfortable, mid-market, budget hotel for the business traveler. The chain has 3 hotels across Dubai and Sharjah, centrally located near important business hubs and International Airports. Each Citymax Hotel is equipped for business and leisure with Internet access, conference halls, multi cuisine restaurants, gyms and rooftop swimming pools. With no compromise on comforts, Citymax Hotels promises luxury mattresses, coffee makers, rain showers and other in-room luxuries at affordable prices. ... more   less 
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Also Known As:
Citymax Al Barsha Hotel Dubai

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