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“a holiday Inn indeed”

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Holiday Inn Bur Dubai - Embassy District
Ranked #189 of 550 Hotels in Dubai
Certificate of Excellence
Nagpur, India
Level 5 Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“a holiday Inn indeed”
Reviewed December 21, 2013

Is one of the good hotels in the Bur Dubai area, though we travelled with family. The executive suite was spacious. Offers a pleasant stay. They had good indian food spread for breakfast compared to other similar category hotels. The staff is courteous, the ambience is not great, but is simple and pleasant. The hotel has a good pool area. They have a DESI Style Dance bar, which despite of being in the same premises, does not bother the room guests. Also, is not too erotic and one could have some pleasant time over a couple of drinks with friends. However, if those looking for something extra, already know their way. The hotel is conveniently located near metro station for ease of access.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mihirkanakia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at Holiday Inn Bur Dubai - Embassy District, responded to this review, January 20, 2014
Dear Mihirkanakia,

Thank you very much for taking the time to write to us to let us know about your recent stay at the Holiday Inn Bur Dubai-Embassy District, nothing pleases more than to have such a loyal guest like you.

Your feedback is very important to us, and it will be shared with the entire staff so we can keep focusing what's matter to us which is delivering great service and product.

We look forward to welcoming you back at your second home the Holiday Inn Bur Dubai-Embassy District in the near future.

Truly yours,

Mark A. Allaf
General Manager
Holiday Inn Bur Dubai - Embassy District
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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677 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (154)
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Doha
Level 6 Contributor
85 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed December 21, 2013 via mobile

This hotel is located in a nice but not touristic area in Dubai downtown.
The service is excellent, they offer a free parking on the basement, and a free WiFi for IHG members.
The rooms are nice and clean, they have upgraded me to a suite because I'm a platinum member of IHG.
I liked the hotel, the only downsides of the hotel is the fact that the area is crowded, so it will take you more time to reach or get out of the hotel specially in the rush hours, and for some reason, the corridors are smelly.

Stayed December 2013, traveled solo
Helpful?
1 Thank khalid606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bur Dubai - Embassy District, responded to this review, January 6, 2014
Dear khalid606,

Thank you for taking the time to review your recent stay with us. I greatly appreciate your positive feedback regarding our hotel services and room accommodations. I apologize for the areas that we may have fallen short particularly with the unusual smell of the corridors and surrounding area. I appreciate your feedback which will help us improve our service and accommodations for each guest.

Again, thank you so much for your time. We hope to see you again in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 21, 2013

We stayed in this hotel in 3rd week of December with a corporate group and stay was comfortable with things planned. Rooms are spacious with modern facilities.

Breakfast is nicely spread but could have variations in juice, fruits etc. Spoons are kept on the table only which is something new I've noticed here. Its good though :)

Location, Room service are good. There are couple of live entertainment available for the one who want to have extra fun.

One thing which I don't like is the reception staff during the night time as you will hardly see them carrying a smile.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krunalshah1684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at Holiday Inn Bur Dubai - Embassy District, responded to this review, January 20, 2014
Dear Jo210ash,

Thank you very much for taking the time to write to us to let us know about your recent stay at the Holiday Inn Bur Dubai-Embassy District, nothing pleases more than to have such a loyal guest like you.

Your feedback is very important to us, and it will be shared with the entire staff so we can keep focusing what's matter to us which is delivering great service and product.

We look forward to welcoming you back at your second home the Holiday Inn Bur Dubai-Embassy District in the near future.

Truly yours,

Mark A. Allaf
General Manager
Holiday Inn Bur Dubai - Embassy District
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level 3 Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 20, 2013 via mobile

Stayed here 13th to 17th Dec 2013. Family trip. Reached early morning on 13th and requested for an early check in which was flatly denied (which meant a wait of around 8 hours) but was then sorted out after intervention by a senior manager. Rooms are neat and clean. Breakfast is good though the spread is not very wide. Shocking part is that this hotel is clearly NOT a family spot. There are shady pick up joints within the hotel and the spa pretty much runs a prostitution racquet. I tweeted the lack to service to holiday inn but they never bothered to respond back.

Stayed December 2013
Helpful?
2 Thank anandberia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bur Dubai - Embassy District, responded to this review, January 5, 2014
Dear anandberia,

Thank you for your review. It is good to read that you like our rooms and after some initial issues encountered during check in, this was sorted immediately. I am sorry your stay was negatively impacted by the hotel facilities and service. We are always working to be the best we can be and improve on our level of service. The feedback we received from our guests, like you will help us accomplish this.

Again, thank you for your valuable feedback. I hope you will give us another opportunity to provide the exceptional service and accommodation that we are known for and show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surat, India
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 13, 2013

we booked this hotel with a group and family for 16 people . we got nice rooms but I think their quality can be better.
food is OK . bar is good. breakfast is OK.
RECEPTION staff and house keeping staff is really good.

Room Tip: room with direct street view only. all other 3 sides are view of apartments
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank superkuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at Holiday Inn Bur Dubai - Embassy District, responded to this review, December 15, 2013
Dear Superkuku,

Thank you very much for taking the time to write to us to let us know about your recent stay at the Holiday Inn Bur Dubai-Embassy District, nothing pleases more than to have such a loyal guest like you.

It is unfortunate to note that our rooms were not 100% up to your expectationset, I would like to assure you that our rooms package is only two years old, and we do our best to keep in great condition, however, we do have several rooms catogories that comes with different type of decore and furniture package to meet all of our guests preferences. However, we totally understand your point and we do value it highly, as a matter of fact, your feedback is very important to us, and it will be shared with the entire staff so we can keep focusing what's matter to us which is delivering great service and product.

We hope that we will be able to keep you as a loyal guest to the Holiday Inn Bur Dubai, and we look forward to welcoming you back at your second home in Dubai at the Holiday Inn Bur Dubai-Embassy District in the near future.

Truly yours,

Mark A. Allaf
General Manager
Holiday Inn Bur Dubai - Embassy District
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forest Row, United Kingdom
Level 6 Contributor
106 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed December 3, 2013

Bearing in mind that in general you can only expect to get what you pay for, I would say that this hotel represents excellent value. A good breakfast, very friendly and helpful staff and a convenient location combine to make this a good choice for a tourist break in Dubai. It's 5 minutes walk to the Bur Jurman metro station which is one of only two junctions and can take you anywhere in Dubai within 30-40 minutes. The metro is itself is very simple and easy to use. The pool area on the roof is clean and usually not too busy and there is a small bar next tot he pool. The fitness centre is well equipped and also not very busy. Definitely not the most luxurious hotel in Dubia but the rooms are a good standard and all in all, a good place to use as a base whilst visiting on a budget.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank swillis123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at Holiday Inn Bur Dubai - Embassy District, responded to this review, December 7, 2013
Dear Swillis123,

Thank you very much for taking the time to write to us to let us know about your recent stay at the Holiday Inn Bur Dubai-Embassy District, nothing pleases more than to have such a loyal guest like you.

Your feedback is very important to us, and it will be shared with the entire staff so we can keep focusing what's matter to us which is delivering great service and product.

We look forward to welcoming you back at your second home the Holiday Inn Bur Dubai-Embassy District in the near future.

Truly yours,

Mark A. Allaf
General Manager
Holiday Inn Bur Dubai - Embassy District
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Motherwell, Scotland
Level 5 Contributor
65 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed December 1, 2013

Hotel is in an excellent position not far from the Creek and is close to the Bur Jurman Metro station.
We arrived early about 10am and we were told our room was not ready but to go have breakfast FOC and then head up to the pool area and they would bring all the paperwork to us to sign. I did not expect for 1 min that we would get checked it at 10am.

I am a Platinum member and was upgraded to a suite which was fantastic. It had two toilets a living area, 2 Flat screen TV's and Kingsize bed. We were also given a bowl of fruit and a bottle of wine.
Breakfast was good and the Omelette station where you could pick your own fillings was fantastic.
Every member of staff was extremely attentive and nothing was a problem.
The day before we were leaving I had to check in for our flight home and I asked if they had a computer I could use to print out my boarding pass. Within 2 mins I had checked in and had the boarding passes printed off.
I really can't praise the staff enough from the Reservation check in to the lady that showed us to our table very morning for breakfast.

We did not use any of the restaurants or bars so I can't comment on these.

We have a few choices of hotels and we were really glad that we finally settled on the Holiday Inn Bur Dubai.

Metro cost us about £2.80 for a day pass, taxi's were also really cheap. One day we got a 50min taxi ride and it cost us 64 dhirams about £12.

As you come out the Metro on the left hand side there is an Internet Café and one evening we got back we fancied some snacks so we went there for a few sandwiches and they were excellent and really well priced.

We took in some beer and wine from the Duty free shop which is on the bottom right hand corner of the arrivals hall just after you collect your baggage and put it in the Mini bar without any problems.

If I had to nick pick it would be with the pool area. We never had any issues with getting a sun lounger but these became occupied very quick and we seen numerous people come up then leave because there were none available
It is a large area but it is not set out correct, you have about 12 sun loungers and lots of tables and chairs. What you should have is one side filled with sun loungers and the other half filled with tables and chairs. It has a nice bar area that you can buy a cold beer or order food.

So well done Holiday Inn we hope to be back soon and lets get some extra sun loungers in!

Room Tip: just book it you will love it - get a suit it really is worth it!
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wellwellsuperwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at Holiday Inn Bur Dubai - Embassy District, responded to this review, December 7, 2013
Dear Wellwellsuperwell

Thank you very much for taking the time to write to us to let us know about your recent stay at the Holiday Inn Bur Dubai-Embassy District, nothing pleases more than to have such a loyal guest like you.

Your feedback is very important to us, and it will be shared with the entire staff so we can keep focusing what's matter to us which is delivering great service and product.

We look forward to welcoming you back at your second home the Holiday Inn Bur Dubai-Embassy District in the near future.

Truly yours,

Mark A. Allaf
General Manager
Holiday Inn Bur Dubai - Embassy District
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Bur Dubai - Embassy District

Property: Holiday Inn Bur Dubai - Embassy District
Address: Bur Dubai 20th Street Khalid Bin Al Waleed Rd, Dubai 111454, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#113 Family Hotel in Dubai
#134 Business Hotel in Dubai
#163 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Bur Dubai - Embassy District 4*
Number of rooms: 210
Official Description (provided by the hotel):
Stay connected at the modern Holiday Inn Bur Dubai - Embassy District. The hotel is located in the heart of Dubai, a hub in between embassies and businesses and is the ideal place for your Dubai stop over whether on business or leisure. A walking distance from Burjuman mall and the main metro station provides you a gateway to Dubai with the Dubai Museum, Dubai Souk and Dubai Creek right on its doorstep. 210 stylish and spacious rooms offer you all the modern facilities one would expect for a comfortable stay. Enjoy the Dubai sunset from our rooftop pool and taste a variety of excellent dishes in our all day dining restaurant Anwar. The Two Guineas pub will provide you the best an English pub has to offer. Our meeting rooms with state of the art equipment will make your event a success, whether you organize a board meeting or a fun party. You'll find that Holiday Inn Bur Dubai - Embassy District convenient location is ideal for ensuring a strong mix of productive business and enjoyable leisure time. ... more   less 
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Also Known As:
Excelsior Creek Hotel Dubai

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