I checked into the Holiday inn Bur Dubai because I had to take my girlfriend to the airport at 2am so she could catch her flight at 4. The Hotel Lobby was looking a bit worn but I wanted to give the Hotel a chance. And I must say the room was ok except for the shower handle coming off in my hand when I turned on the water. But thats not really my beef with this hotel. I am a priority one member with the hotel chain and am entitled to free Internet when I check in. I tried to get online and couldn't. Kept asking me to log in and choose a payment option. I called the front desk and asked what was up and why I couldn't log in. They said they would call me back. 2 hours later not a word. Tried to log in, even clicked on the pay button and no dice, I called and repeated what I asked the first time. Again I was told they would call me back. In the meantime there was a constant beep coming from the room next door and we were trying to get a little rest before she had to leave. I called again and asked about the beep and what about the internet? AGAIN "We'll call you back"?? we finally fell asleep despite the beep. I got her to the airport and came back with the hope the beep was gone and I could fall asleep. This is now 4am I called one last time about the Internet and when she told me she would call me back I laughed and said Yeah, Right. So at approx. 8:30am I wake to the sound of scraping and hammering and clamoring either in the room next door or in the hallway. By then I was FURIOUS I called and Complained and was told they would look into it. Well, 2 hours later I thew in the towel got dressed stormed down to the lobby and checked out. The manager showed up to hear my complaints to the reception desk. The man had to go to the hotel engineer and ask if there was construction going on next door. He was told MAYBE? What kind of Management doesn't KNOW whats happening in their own Hotel? And the Internet? He had NO Answer. Didn't offer a free breakfast, Nor a discount on the room NOTHING Except "we're sorry" I will NEVER Stay at this lousy Hotel again. NEVER!!!! And I would advise anyone else to STAY AWAY!
- Official Description (provided by the hotel):
- Stay connected at the modern Holiday Inn Bur Dubai - Embassy District. The hotel is located in the heart of Dubai, a hub in between embassies and businesses and is the ideal place for your Dubai stop over whether on business or leisure. A walking distance from Burjuman mall and the main metro station provides you a gateway to Dubai with the Dubai Museum, Dubai Souk and Dubai Creek right on its doorstep. 210 stylish and spacious rooms offer you all the modern facilities one would expect for a comfortable stay. Enjoy the Dubai sunset from our rooftop pool and taste a variety of excellent dishes in our all day dining restaurant Anwar. The Two Guineas pub will provide you the best an English pub has to offer. Our meeting rooms with state of the art equipment will make your event a success, whether you organize a board meeting or a fun party. You'll find that Holiday Inn Bur Dubai - Embassy District convenient location is ideal for ensuring a strong mix of productive business and enjoyable leisure time. ... more less
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- Also Known As:
- Excelsior Creek Hotel Dubai