Boyfriend and I stayed here for 2 nights, convenient for us as we were looking to visit the Knowledge Village (located just minutes away).
The hotel is about 20 minutes from Dubai International Airport (DXB) and 30 minutes from Al Maktoub Airport (DWC). Also within 20 minutes drive is Mall of Emirates, Dubai Mall, The Palm (and Atlantis), Madinat Jumeirah and Burj Al Khalifa.
First impressions of the hotel - friendly staff, clean spacious rooms with a decent view of Burj Al Arab and good facilities. There is an English Bar (Crown & Lion) and a night club (Chameleon Club) located on the ground floor.
I stayed on the 11th floor and I could STILL HEAR THE CLUB MUSIC at 2am! If you are a light sleeper ask for a room on a higher floor.
HOWEVER, I encountered a big problem with the outdoor staff tending the hotel taxis. They are incredibly RUDE they are pushy and they INSIST you take the more expensive hotel Taxi provided instead of normal taxis that are always parked outside the hotel. PLEASE KNOW that the staff LIE and say the price is the same as a normal Taxi. They will charge you FAR MORE. ESPECIALLY TO THE AIRPORT.
When I reported this to the manager she reassured us that something would be done. Instead we waited for a response hours later and NOTHING WAS DONE. No one helped or sorted out this issue. This is terrible customer service.
There are MANY MANY more hotels in the area, do not waste time on such a hotel that does not care for their guests.
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