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“Average characterless busy hotel”

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Movenpick Hotel Jumeirah Beach
Ranked #127 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed August 15, 2013

Stayed at the hotel for 3 nights in July 2013 on the executive floor. Airport transfers, internet and breakfast included for approx SGD 300++.

Arrived at the airport close to midnight but the transfer representative was missing. Worst horror in a foreign land. A call to the hotel and then the representative meets me 5 mins later, makes me wait for another 5 minutes till another person arrives who leads to me the car park and introduces me to the third person who takes me to the car. Finally!!

Check in around 1am is smooth, effiecient and friendly. The room is very average, right sized for 1 person with a balcony facing the sea, fruit basket, wireless internet and a good sized bath.

Next morning I am told I can go to the breakfast either in the lounge or the main cafe. Its 6.30am so choose the main cafe. I am shown to a table by the window, breakfast is cold, breads are not fresh. I am told since its Ramadan, meals are cooked at 4am for Muslim guests. My question is how about a guest wanting to eat breakfast at 9am? If at 6.30 my breakfast is cold and seems like it was cooked yesterday. I want a coffee and there is no one around. The only staff I see is the one at the cafe door and 2 others at the egg station. However, next day when I went for breakfast at 8am, I saw there were coffee servers and plenty of staff but the breakfast was still cold(er) and the breads stale.

The room was always well serviced and clean but lack character. The satellite channels are adequate especially with a good selection of business tv channels. There is a construction site directly outside of my room (I was on floor 12 facing the beach) and the work starts early morning until late night. Fortunately, since this was a business trip I was out most of the time. However, someone wanting peace - dont stay here.

The bath is big for the room size with a seprate frosted glass shower cubicle and a longbath. Strangely the person who designed the bath left two flaws for the shower cubicle - there is no light in the cubicle and with frosted glass it gets dark in there (see the pics). The other flaw of the shower area is that water seeps out all over the bathroom as there is nothing to stop the flow from the cubicle.

The lobby is mostly feels like a waiting lounge at the airport with a ice cream cart and lots of people always hanging around waiting - including at the shop near the elevator. Oh ! and the elevator has no security such as restricted card access to the room.

The only aspect of this hotel that stood out for its fantastic service are the doormen / bellboys who really welcome you to the hotel and also go out of the way to hail a cab. Well done guys - you deserve a pat!

  • Stayed: July 2013, traveled on business
    • Value
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3  Thank SGTravel10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded August 18, 2013

Dear Guest,

Thank you for choosing Mövenpick Hotel Jumeirah Beach and for taking time to review your experience in details.

We have passed on your generous comments to the Concierge team members and they are equally happy to know that their efforts are well appreciated.

However, we are disappointed to know that we failed to meet your expectations in few areas on this occasion. This is not a true reflection of our high standards and your feedback has been shared with the respective departments for corrective action to be taken.

We would like to apologize for any inconvenience you might have experienced. Rest assured that we always strive to offer the best to our guests and we hope that you give us another opportunity to welcome you back in true Swiss hospitality spirit.

Best Regards,

Horst Walther Jones
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,339 - 2,345 of 3,496 reviews

Reviewed August 12, 2013

The hotel is located in front of Jumeirah beach with great access to the Walk restaurants and shopping. Plenty of taxis, and you could probably even take the metro if you don’t mind walking.

I think the hotel should be rated a 4 star, not a 5. The room is small for UAE standards, although the bathroom is great and huge.

PROS:

-staff willing to help you and tentative to your needs
-location
-beautiful swimming pool
-Turndown service
-Decent breakfast with organic/healthy choices
-Good TV channels and free WIFI
-Free beach kit (umbrella, mat, towels)

Now the CONS:
- Balcony was very dusty, probably hadn’t been dusted in a long time. Also, I noticed the cleaning was not great in the bathroom.
- Bed was uncomfortable, pillows are thin, bed sheets and duvets are not climate controlled. We had a bad night as we kept sweating, I even got back pain. Never had that problem in any other 5 star hotels in the region.
- Expensive food (but expected for a 5 star hotel)
- You have to walk 5-10 minutes to the beach under the hot sun.

I would recommend the hotel, however if you are very picky about the bed I would go somewhere else.

Room Tip: High floor as it can get noisy from the construction and traffic outside
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Thank imolinar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded August 14, 2013

Dear Imolinar,

Firstly we would like to thank you for sharing your experience at Mövenpick Hotel Jumeirah Beach.

As much as we are astonished to learn all the pros that you found during your stay with us and how did you enjoy our service, staff and facilities, we are also disappointed that we could not meet all your expectations.

We would like to assure you that all your comments have been addressed to the relevant management team members as well as taking corrective actions on the cons that you have faced during your stay.

We hope that we will have the opportunity to welcome you back to Mövenpick Hotel Jumeirah Beach in the near future, and once again thank you for taking the time to detail your experience with us on TripAdvisor.

Best Regards,
Horst Walther Jones
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

Overall nice hotel. Very well located along the walk, with lots of shops and restaurants. Staff were friendly and helpful, rooms clean. Views of the Gulf. and the Palm. Breakfast nice, pool side comfortable. Room service good but a bit pricey.

Didn't like the sports bar off the main lobby as it was smokey and noisy. Traffic getting in and out of JB is very slow and often congested.

  • Stayed: March 2013, traveled with family
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1  Thank Corrie333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded August 7, 2013

Dear Guest,

Thank you for taking time to review your experience at the Mövenpick Hotel Jumeirah Beach on TripAdvisor.

We are glad to hear that you found our overall hotel nice and clean and our staff friendly. We are also glad that you liked our breakfast buffet which is one of our highlights.

At the same time we are disappointed to hear that you found our sports bar smoky and your feedback has been passed on to our concerned departments to take necessary action.

Once again thank you very much for your feedback and we look forward to welcome you back soon.

Best Regards,

Horst Walther Jones
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

We used Movenpick meet hall, and the services were very good. As our staff's were high, they were able to make immediate arrangement for extending the hall at a nominal price. The food served was very good as well.

  • Stayed: September 2012, traveled on business
    • Value
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Thank worldcascade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded July 29, 2013

Dear Guest,

Thank you for taking time to review on TripAdvisor from your stay with us in September last year.

We are happy to hear that you found our meetings and events services and facilities to your satisfaction and are also glad that you enjoyed the food as well.

Once again, thank you for your kind comments and we look forward to welcome you back to Mövenpick Hotel Jumeirah Beach soon.

Best Regards,

Horst Walther Jones
General Manager
hotel.jumeirah.social@moevenpick.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

Upon my arrival at the front desk was greeted very nicely and professionaly by a young Swiss Italian girl named Giulia. The Hotel is very pleasant and has a lovely view overlooking Jumeirah beaches. I spent a weekend with my husband celebrating my birthday and was really impressed by the efficiency of the room service and the quality of food (Haiman was the one answering my phone calls).
Housekeeping, concierge and bell captains very efficient too.
In the coffee shop located at the 2nd floor, they serve an excellent breakfast and the atmosphere is very cheerful.
Conclusion: I highly recommend it.

Room Tip: Higher floors will give you a better view
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank Patrizia Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded July 24, 2013

Dear Ms. Patrizia,

Thank you very much for taking time to review your experience at the Mövenpick Hotel Jumeirah Beach on TripAdvisor.

We are glad that you chose our hotel to celebrate your special occasion and are happy to know that you were impressed with our service efficiency and food quality especially the breakfast which is one of our highlights. We have passed on your kind commenst to the team members especially Guilia and Haiman and they are equally happy to know that their efforts are well appreciated.

Thank you once again for the highly recommending us and we look forward to welcome you back soon.

Best Regards,

Horst Walther Jones
General Manager
hotel.jumeirah.social@moevenpick.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013

My husband and I stayed here for 9 night last october and we loved every minute of being in this hotel, their standard rooms are the same size as a junior suite. Loads of space and comfy beds. We had a great view of the beach and the palm. Breakfast was very lavish, smoked salmon and fresh fruit juice to name a few. Highly recommend this hotel. Great location on the strip for all shopping, restaurants and people watching. There is a metro station just around the corner.

  • Stayed: October 2012, traveled as a couple
    • Value
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Thank Lm241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded July 21, 2013

Dear Guest,

We are extremely happy to know that you had a pleasant and enjoyable stay with us and would like to thank you for remembering us from your last stay in October 2012 and taking time to mention your experience on TripAdvisor.

It is only through guest comment such as yours that we are able to maintain and improve our services and facilities. We are happy that you enjoyed our breakfast which is as rightly mentioned by you 'Lavish' and a great start to any day. We have passed on your highly motivating comments to our team members who are equally happy to hear them.

We would also like to thank you for recommending us to the fellow travellers and we look forward to welcome you back to Mövenpick Hotel Jumeirah Beach soon.

Best Regards,

Horst Walther Jones
General Manager
hotel.jumeirah.social@moevenpick.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

This is one of a great hotels in Dubai located in JBR area where many coffee shops & restaurants. The locations is very close to the public beach and the Marina.

The front desk service is amazing and fast. Business center is very nice and the service provided is excellent as I recommend it to whoever is planning for conference or a meeting.

Car parking service is for free.

Room Tip: Higher floors has a better view.
See more room tips
  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mazen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Movenpick Hotel Jumeirah Beach, responded to this reviewResponded July 14, 2013

Dear Guest,

Thank you for the lovely review on TripAdvisor. We are extremely delighted to know that you found our hotel as one of the greatest hotels in JBR, Dubai. We are also happy to know that you found our front desk staff service amazing and fast as well as for the Business Centre. We have already passed your comments to our colleagues who are equally glad to hear the same.

Once again thank you very much for recommending us to the fellow business travelers and we look forward to welcome you back to the Mövenpick Hotel Jumeirah Beach soon.

Best Regards,

Horst Walther Jones
General Manager
hotel.jumeirah.social@moevenpick.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Movenpick Hotel Jumeirah Beach

Address: The Walk, Al Sufouh Street, Jumeirah Beach Residences | Jumeirah Beach Residence, Dubai 282825, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #127 of 561 Hotels in Dubai
Price Range: $184 - $708 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Movenpick Hotel Jumeirah Beach 5*
Number of rooms: 294
Official Description (provided by the hotel):
The Mövenpick Hotel Jumeirah Beach lies in the heart of one of Dubai's most dynamic and lively seaside district, Jumeirah Beach Residence. The hotel is located on The Walk and is just a short walk from 'The Beach' mall, which features beachfront shops, restaurants and the UAE's first outdoor cinema. This 5-star hotel is modern, chic and contemporary all in one, featuring lively dining and entertainment options, expansive recreational and modern meeting, conference and banqueting facilities and is only few steps away from the beach of the stunning Arabian Gulf. Ideally situated only a 30-minute drive from Dubai International Airport, it is one of the best addresses for your stay in Dubai. The city's thriving business hubs, major attractions and entertainment facilities are all nearby. ... more   less 
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