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All reviews dubai creek self parking dubai style busy dubai spice souk modern amenities creek side swimming pool and gym restaurants and shops jumeirah group we loved our stay beautiful hotel hotel restaurant comfortable room location is great would definitely stay here again special thanks
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Reviewed June 10, 2019 via mobile

High quality rooms. The golf cart service to and from buildings very efficient and was always ready within few minutes. Disappointed at the breakfast, though. Both variety and quality were poor.

At check in I was promised that I’ll only be charged for the number days I stay - even after explaining that my booking was for 3 nights. The attendant confirmed that at check in, but at check out two days later I was charged for 3. I spoke to the manager by phone - don’t know why she didn’t come in person, promised to resolve or investigate and get back to me. Nothing yet.

Overall, average client service and average hotel. The old souq concept is interesting and well built. Great for winter.

Date of stay: June 2019
Trip type: Traveled on business
Thank Aneesnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MehdiZabeel, Cluster Director of Rooms & Operations at Al Seef Heritage Hotel, responded to this reviewResponded June 10, 2019

Marhaba Aneesnow,

Shukran for sharing your review.

We are glad that you liked the room, concept and buggy service.

Kindly rest assure that you feedback in regards to the breakfast has been duly noted and also shared with the team.

In regards to shortening your stay, I am disappointed to hear that the communication was not clear. I trust that the manager explained that the reservation was done through a third party and that the cancellation policy was mentioned. If adjustments would be required this should have be done prior to the arrival with the same company. Even though, she did manage to get the approvals and an exception was made on this occasion. I believe this has also been communicated to you by email.

Please do let us know if we can be of any further assistance and the team would be happy to assist.

Warm wishes,

Mehdi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2019

Stay one night only due to lay over for connecting flight to Madrid. The hotel was excellent. Spacious rooms, great location and helpful and obliging staff. The dinner we had at Saba’a restaurant was magnificent and the staff there went to great lengths to explain each dish. All round great experience. Would definitely stay here again.

Date of stay: May 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank nextbeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MehdiZabeel, Cluster Director of Rooms & Operations at Al Seef Heritage Hotel, responded to this reviewResponded June 8, 2019

Marhaba nextbeer,

Shukran for your lovely review.

We are pleased to read you enjoyed your stay at Al Seef Heritage Hotel.
We are delighted to know that you loved your room, our location and that our staff went above and beyond your expectations.

We are thrilled to know that you had a magnificent experience in Saba'a and we hope you'll get to experience more of our charming hotel and wonderful neighborhood on your next stay.

We wish you a brilliant day and we look forward to welcoming you again soon.

All the best,
Mehdi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2019

I was very impressed with the entire heritage village. Great location with amazing views of creek. Fabulous rooms with amazing decor. The staff are so pleasant and very attentive. Thank you Jumeirah for a another beautiful hotel .

Room tip: Clean comfortable with a fabulous view .
Date of stay: May 2019
Trip type: Traveled solo
Review collected in partnership with this hotel
Thank Passenger24111526736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MehdiZabeel, Cluster Director of Rooms & Operations at Al Seef Heritage Hotel, responded to this reviewResponded June 6, 2019

Marhaba Passenger24111526736,

Shukran for the wonderful review.

Delighted to hear that you enjoyed your stay with us.

The heritage is absolutely impressive and it is required to be experienced in order to fully understand and appreciate it.

Your kind words has been shared with the team which is highly appreciated.

We wish you an amazing day and we can't wait to have you back with us again soon.


All the best,
Mehdi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2019

Uniquely designed complex - 10 separate buildings using architecture and furnishings that make you feel like you are in an old Arab city. Beautiful location along Dubai creek, among interesting shops. Staff was very warm and helpful, with golf carts that take you wherever you need to go. The drivers are great. Hassan provided great information, especially on how to use the metro, about a 10 minute walk from the complexp (very easy to use). Beware that breakfast in the restaurant was expensive, $22.50 pp. There is a Starbucks and Dunkin’ Donuts in the complex, but they were closed during ramadan.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Trip755058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MehdiZabeel, Director of Rooms & Operations at Al Seef Heritage Hotel, responded to this reviewResponded June 2, 2019

Marhaba Trip755058,

Shukran for the wonderful review.

Delighted to hear that you enjoyed your stay with us

Al Seef Heritage is indeed a unique hotel located in a very charming area. Your kind words has been shared with the team and we are all happy to be appreciated as warm and helpful.

We are looking forward to welcome you back in the near future.


All the best,
Mehdi

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Reviewed May 28, 2019

The staff was very cordial and friendly. It is a home far away from home. It gives an excellent vibe of the creek area but at the same time gives you enough of privacy. The room was good and we had a nice view of the creek

Room tip: It has nice heritage look and our room had a nice view of the creek
Date of stay: May 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Meander28030709421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MehdiZabeel, Cluster Director of Rooms & Operations at Al Seef Heritage Hotel, responded to this reviewResponded May 28, 2019

Marhaba Meander28030709421,

Shukran for your lovely review.

We are delighted to read you had an amazing experience during your stay.
We are pleased to know our staff have been nothing but wonderful.

Glad to know you loved your room and the stunning views of the creek.

We wish you an amazing day and we hope to see you again soon.

All the best,
Mehdi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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