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“Great food , Average service”
3 of 5 bubbles Review of Mezza House

Mezza House
Ranked #916 of 9,470 Restaurants in Dubai
More restaurant details
Restaurant details
Good for: Large groups
Dining options: Late Night, Lunch, Dinner, Delivery, Outdoor Seating, Parking Available, Reservations, Seating, Waitstaff
Neighborhood: Downtown Dubai
Dubai, United Arab Emirates
Level Contributor
208 reviews
148 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
“Great food , Average service”
3 of 5 bubbles Reviewed October 6, 2013

Been many times to this nicely appointed restaurant in down town facing the Down town Address hotel . A place that became a destination for Local and GCC guests in first place due to its Arabic design , Music , food style and Shisha which is allowed to be served indoor as well as on the terrace. however you still find other mix of guests but with less percentage.

the food is always been and still u to my today's meal delicious , creative and varied being a Levant cuisine menu.

problem is always the service , Staff who tend to know their daily guests tend to look after these guests most of the time , ignoring any new client patronizing the restaurant , manager in suit was standing by the door just playing with his mobile instead of looking after the guests , with more discipline the service can be more effective and guest oriented.

will come again as this is a must to visit if you are in down town and looking for an Arabic experience .

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank TDubai68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

Visitor rating
    54
    33
    14
    7
    15
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Arabic first
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Melbourne, Victoria, Australia
2 reviews
“Great local experience”
5 of 5 bubbles Reviewed September 30, 2013

This is quite different from a dubai shopping mall dining experience - and we loved it! I think we may have been the only tourists in sight - which was good! It seemed to be a place where locals hang out to eat beautiful food with authentic flavours and to also enjoy a shisha - but no alcohol. Prompt and friendly service. Advise avoiding if you don't like shisha or the smoke. But hey, if you're visiting and want to experience a different culture this is a great place to enjoy. Recommend all the food we ate including hommos, cheese rokakat, kibbeh - and the arabic cocktails (non-alcoholic).

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank pjbg2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
40 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Very poor service!”
1 of 5 bubbles Reviewed August 23, 2013

This restaurant was one of my worst experiences ever in Dubai so far this time. Went there for lunch and the experience from entrance to exit was terrible:
- The lady at reception was not even answering my question when i asked her where the washroons are eventhough i asked a second time, she did as if she was busy noting down whatever...
- The starters came 50 minutes after order. This is after saying to the waiter that we quit if we don't receive our starters within 2 minutes. The order was originally taken by a waiter. Later, we noticed that some people in another table who entered at least 15 minutes later than us got their starters and not us. Fair enough, probably different dishes or whatever... Finally, after reminding the waiter on the starters, he said that by mistake our starters were given by mistake to the other table since the order for starters was the same... At this point of time, i said OK the mistake is human and expected that they will try to compensate this by a quick service and whatever... The nightmare continues and our waiter disappeared and when call one of his colleagues, he said that he is gone out of the restaurant... then told him to bring everything within 2 minutes or we quit.
- The nightmare continues. We finished our starters and i am not hungry anymore because of all this. The starters plates were in front of us at least for 15 minutes without any of the waiters coming to clear the table or bringing the main dish.
- When the main dish came, i have said to the waiter that the service is miserable for which he has replied "I'm alone sir" then when i told him that he should coordinate with others and one the duty assistants came, he said "I'm sorry" with a tone of obligation as if he was not at fault. The strange thing is that he left the starters plates in front of us and pushed the main dish to the parallel table beside ours... Don't even try to understand... We were obliged to clean the table from starters plates and take the main dish in front of each one of us.
- For bringing the check, they were quick... of course...

Very miserable experience for me. Will not return for sure.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Khalid E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
“THE BEST in Dubai”
5 of 5 bubbles Reviewed June 24, 2013

Amazing food best traditional food in the town made with modern twist; but it's so busy in the weekends you have to make a reservation
you should try batat hara, Fatoush and Fatet Shish Tawook

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank rOsha237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
61 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
“A firm favourite”
5 of 5 bubbles Reviewed May 28, 2013

Personally, I rate this as the best Arabic restaurant in Dubai currently. They have an original mix of dishes from across Arabia (mainly Syrian, Palestinian and Lebanese I understand) and they get it consistently right. I always walk out with an expanded waist line because the food is just too yummy. Well worth a night out, make it leisurely, take friends to justify ordering a bit of most things and wear your trousers with the elasticated waist band!

Visited May 2013
Helpful?
Thank BallyBlighter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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