My friend and myself stayed here during the Dubai Rugby 7s Tournament and it was a good place to base ourselves from. The Check-in was fine although I had to re-emphasise that I wanted a non-smoking room. Plus they took our passports for an hour although because we were doing some sightseeing in the afternoon the reception had them for a lot longer. This was no problem though and they were given to us as soon as we returned.
Staff were very friendly as soon as we checked in and our bags were taken to our respective rooms. My room was ok and it had everything I needed for the weekend. The door was hanging off the cupboard that the fridge was in and I reported it straight away. Plus there was a tie-wrap on the fridge door that I accidently broke off when opening the fridge. Again this was resealed. The air-conditioning was fine and I was able to adjust it with no problems. Bear in mind though that the temperature was 27 in the day and about 19 in the evening so not oppressive at all. Apart from the Friday night when I think it must have been the wettest evening on record, especially if you were outdoors with 50,000 others. Funny all the same!!
The bathroom was fine although the pressure of the shower was something to be desired. Not really that good.
What I didnt like was the fact that my room wasnt cleaned in the 3 nights that I was there and this is indeed unacceptable (Room 702). My friend got woken up on the first night and had to move rooms because of the noise and someone entering his room. Plus he put a do not disturb sign on the door on the last night and was disturbed by cleaners at 7am. Maybe something in between cleaning the rooms and not entering when the DND sign is outside would be beneficial.
We went to one of the bars on the first floor and it is a bit of an experience but it was ok listening to the music and having a few drinks. We got ushered to the bar on the left on the Mezzanine floor and when we went to the bar on the right to have a look we saw why!!! Not the best for Westerners like ourselves.
The room service was fine and I did order food on the Friday night. It arrived quickly and was ok with no problems.
Check-out was fine although we had to wait while staff checked the fridge with the seal on it.
Overall it was a nice stay, staff were friendly, although there are a few procedures that need to be addressed.
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