We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good standard 4* hotel.”
Review of Mercure Gold Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Mercure Gold Hotel
Ranked #201 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed September 15, 2013

I stayed in this hotel for 2 weeks in june while working in Dubai.
I found the check in quick and efficient, and was given directions to my room. On entering the room i found it to be large comfortable and clean. My baggage was delivered to my room shortly afterwards. As it was the early hours of the morning i went straight to bed. After our first day at work i returned to the room and it was very comfortable. 2 single beds, a desk and chair, a large screen tv, and ample storage, a large wardrobe and a chest of drawers. The bathroom was very good with a bath and separate shower which after a hot day in Dubai was very welcoming. The room also had a safe, an iron and ironing board. I really liked the room, and found it very comfortable. The only down side was i didn't have a view to look out to.
The public areas were very modern and clean and very pleasing to the eye. We had breakfast at the hotel every morning, and this was of a very good standard and there was always a good variety. The staff were always very welcoming and very polite, and also always greeted you with a smile, which was very nice.
The staff around the hotel always greeted you, and were polite.
The roof-top pool was very pleasant, it is not the largest of pools, and the areas around the pool were not that big, but everything was very clean and well laid out.
The area that the hotel is not in the midst of the action, but i really thought it was a good area to stay to get around. The public transport in Dubai is very reasonable, so getting around was not a problem. The hotel has its own taxis, but found these a little expensive, we always used the Dubai city taxis.
I only had a drink in the hotel bar once, it was ok, but just wasn't my thing. I found other places in the area more to my liking, and found a few with offers on, as the bars are quite expensive in Dubai,eg buy one drink get a ticket for a free one( at certain times of the day). I think the hotel bar had offers, and it did get busy. Just personal choice i suppose.
So all in all, i had a pleasant stay, the room was very nice, the staff very polite and friendly, and the public areas and pool were very nice. If i was working in Dubai in this area i would be very happy to stay here again. I also understand the rates for the rooms were very reasonable.
If i was to holiday in Dubai, i would maybe stay somewhere else, but that would be only down to location. And it would depend on the rates of the other areas. But if i was allocated this hotel, i would still be very happy with it.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this reviewResponded September 24, 2013

Dear Guest,

Thank you very much for selecting Mercure Gold Hotel and the kind review.
We are pleased to read that you enjoyed your stay and recommend us to other travelers.

It would be a pleasure to welcome you again the near future.

With kind regards,

Sven Drewitz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,069)
Traveler rating
Traveler type
Time of year
Language

564 - 570 of 1,069 reviews

Reviewed September 14, 2013

We prepaid the room on hotwire and this is a perfect example of getting what you pay for. We were quite excited by the very very reasonable rate we paid for this hotel in Dubai, however, on the drive to the hotel from the Dubai Mall area, we were getting a little more concerned the closer we were getting to the hotel address. Once we found it we were a little surprised how un-Dubai it seemed. We simply checked into our room, because we had already prepaid for it. We logged onto the in room wifi and booked ourselves another room. We are not normally the type to be that picky about room or location...but even before we parked the car we had both agreed that we would just go in and rebook another hotel.

The location was pretty terrible. The parking was off street, so I had images in my mind as we were pulling up to this place that we would come out the following morning and our car would be stripped. The area stunk...literally. The room was tiny and stuffy and dark. The most surprising thing was the spacious and luxurious bathroom. The carpets were worn and the furniture was old. The hallways were unlit and the AC seemed to be a little under the weather....not a good thing when the outside temperatures are fluttering around +50C. The hotel is a 4 story building right on Al Mina Road, so I can imagine that traffic noise coming from the main street would be an issue had we stayed.

Perhaps coming from a 5-star luxurious resort in Abu Dhabi spoiled us too much...but just be aware that this is certainly not a classy or luxurious place. It's a pretty basic low cost hotel in a pretty shady out of the way area of Dubai. If you're expecting this over-the-top outrageous amazing hotel resort, you will have to look elsewhere.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Wandering B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this reviewResponded September 24, 2013

Dear Guest,

Thank you for considering our hotel.
We regret that the location and the first impression was below your expectation as we would have liked to accommodate you.
To answer your concern and to inform other travelers as well, Mercure Gold Hotel is located in Bur Dubai, close to Jumeira Beach.
It is hard to compare our city hotel with a resort type considering we are conveniently based quite in the centre of Dubai.
For our guests’ convenience we offer a complimentary shuttle bus to the beach (ca 5 min), Dubai Mall (ca 15 min) and the Metro station (ca 10 min).

We hope to be able to welcome you in the future, being able to show our true color of service.

With kind regards,

Sven Drewitz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013

I stayed at the hotel for 4 days in the last leg of my 2 week honeymoon.. It is a good comfortable hotel.. It's about a ten minute drive away from most places be it the Sheikh Zayed Road or Bur Dubai. However one needs to bear in mind that it is not well connected in terms of public transport as there isn't any metro station close by to the hotel..

Coming back to the hotel.. Rooms were very spacious and the bathroom too very of a good size (having both bath tub as well as a large shower cubicle). The bed too was extremely comfortable to sleep.. However what let me down was that wifi access wasn't available in room free of charge and was available in the reception lobby - which sounded absurd why a hotel should do that..

On the whole hotel was a complete value for money :)

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RohanJain2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this reviewResponded September 16, 2013

Dear Guest,

Thank you for staying with us and the kind review.
We are pleased to read that you had an enjoyable time with us.

Please visit us again upon return to Dubai.

With kind regards,

Sven Drewitz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2013 via mobile

First time in Dubai. Nice hotel, good room, good service. Location good as only 20 dinar from Dubai mall. It's not near the public transport but everything easily accessible. No wifi in the rooms the only downside but service excellent.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Bourneman1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this reviewResponded September 16, 2013

Dear Guest,

Thank you for your kind review following your recent stay with us.
It is a pleasure for us to read that you had an enjoyable time at Mercure Gold Hotel.

We are looking forward to welcoming you back again in the near future.

With kind regards,

Sven Drewitz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2013

Went on a four day trip to Dubai with my sister. All staff at mercure gold were very helpful and when we arrived they made sure they got us a room even though check in was not until later. They asked if we minded a double single bed, we were not fussed. We then found out our room was ready. Appreciated the all staff even the porters advice as to where to travel and where is best to visit. Added bonus was the shuttle service they have every morning to the beach and the malls. Booked sights through travel agent they were also very helpful. Rooms were clean and complimentary water provided. Also the hair dryer was missing but housekeeping sent someone ASAP to fit a new one. Rooftop swimming pool relaxing spent the morning there. Overall an enjoyable experience. One thing i will say is I was disappointed with the service at senses restaurant- we waited far too long for food on a Sunday, which put us off eating frm there. The dessert was cold and was not a brownie it was a dry chocolate cake. Overall clean and helpful service and good for a short stay as not far from jumeira beach. Would mention staff names but cannot remember. Would like to addd that room service could be improved, the floor was not cleaned properly. Otherwise can't complaint overall rating 9 out of 10.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shal N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this reviewResponded September 16, 2013

Dear Shal N,

Thank you for your stay and a special thanks for the detailed review on tripadvisor.
We are pleased to read that you score us 9 out of 10 points and appreciate your honest feedback where we can improve our service.

Please visit us again upon return to Dubai.

With kind regards,

Sven Drewitz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013

  • Stayed: August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank austinheyuwen
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MGHD, General Manager at Mercure Gold Hotel, responded to this reviewResponded September 24, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 12, 2013

There are a few different good Indian restaurants that I remember, but non of them have been as nice as the Kebab Connection in the Mercure Hotel.
The food is served in a calm atmosphere with lovely indian music, that you may enjoy also if it is not really your style.
Though seemingly simple, the food really tickled my sences. Good food can carry me away and here my mind has not wandered off at any time during dinner and and it was only until after I had finished everything on my plate, that I returned to reality! All the time I was just floating from the delicious taste, of the food that I was served.
Mr Sandip clearly takes pride in the food and restaurant and is very happy to make your meal more than just enjoyable; he even made little appetizers, which were a surprise and a real treat and delight.
Even if you are not looking for great Indian food, you can be sure to have a very, very good tasting dinner in this restaurant.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gastonone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this reviewResponded September 16, 2013

Dear Gastonone,

Thank you very much for your kind review following your recent stay with us.
We are pleased to read that you enjoyed your stay, especially our service at the Kebab Connection.

We are looking forward to welcoming you back again.

With kind regards,

Sven Drewitz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
0.2 mi away
Ramada Jumeirah
Ramada Jumeirah
#158 of 561 in Dubai
1,030 reviews
0.3 mi away
ibis Styles Dubai Jumeira
ibis Styles Dubai Jumeira
#188 of 561 in Dubai
514 reviews
0.3 mi away
Holiday Inn Express Dubai Jumeirah
Show Prices
Show Prices
Show Prices
0.4 mi away
Jumeira Rotana
Jumeira Rotana
#172 of 561 in Dubai
864 reviews
11.7 mi away
Mercure Dubai Barsha Heights Hotel Suites
0.4 mi away
Hilton Garden Inn Dubai Al Mina
Show Prices
Show Prices
Show Prices

Been to Mercure Gold Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Gold Hotel

Address: Al Mina Rd | PO Box 66431, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #201 of 561 Hotels in Dubai
Price Range: $73 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gold Hotel 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, ACCOR, Expedia, Agoda, Hotwire, Orbitz, Cheap Tickets and HotelQuickly so you can book your Mercure Gold Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing