We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“5 Nights in Dubai”
3 of 5 bubbles Review of Mercure Gold Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mercure Gold Hotel
Ranked #195 of 541 Hotels in Dubai
Alzey, Germany
1 review
“5 Nights in Dubai”
3 of 5 bubbles Reviewed January 22, 2013

My wife and i visited Dubai for the 8th time. We always reside in accor hotels. This time we stayed at Mercure Gold Hotel in Al Mina Road.
The room was nice and spacious. The bed was very good. We slept very well. The only interruption was when one night someone in the neighbour room tried to open the door which connected the two rooms. Stupid Idiot.
We didn't like the bathroom. There was a lack of cleanliness. The shower was dirty. There where fingerprints at the bathroom door from the first to the last day of our stay.
The view from our window was very poor. The only thing you see is a house wall full of pidgeon dirt.
We visited the Accor Pullman near Mall of the emirates. I guess we're go'ne stay there at the next time we visit Dubai.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_German_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure G, Executive Assistant Manager at Mercure Gold Hotel, responded to this review, January 25, 2013
Dear Guest,

Thank you for choosing us for your stay in Dubai. I am glad to read that you enjoyed the space of your room, indeed we have the chance, with our building structure, to offer very spacious room to our guests.

Please be sure that your concern about the bathroom has been raised up to the housekeeping department and we have been able to rectify this matter. Thank you for your comments.

Accor has multiple options in Dubai and Pullman Mall of the Emirates is one of them looking at the five stars properties. Regarding the city's four stars hotel, Mercure remains a great option, and I am glad to read that you consider the Accor brand for your future stays

I would like to thank you one more time for your review and stay at your availability.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,007 reviews from our community

Traveler rating
    263
    441
    201
    65
    37
See reviews for
152
265
114
293
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Copenhagen, Denmark
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed January 20, 2013

Nice hotel, with all what you need. The area is a bit far from everything...well that is my opinion.
The rooms are nice and very comfortable bed, big bathrooms and all what you need.
The breakfast is good and the staff is very friendly.
The only think that is a minus is that you have to pay for the internet. It is 100 AED for 1 day. I think this should be free.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure G, Executive Assistant Manager at Mercure Gold Hotel, responded to this review, January 25, 2013
Dear Guest,

I would like to thank you for your comments about the hotel facilities. The hotel location has the advantage of being connected to different access of Dubai, and indeed traveling in the city requires most of the time a taxi.

I was glad to read your comments about the hotel services and our buffet breakfast, we are considering the possibility to extend our internet offers to rooms, as you mentioned, it is now available in the hotel public areas.

Once again, thank you for your review and I hope to welcome you back at Mercure Gold Dubai.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 17, 2013

A very nice place to stay in Dubai. Good location and a very comfortable hotel to say as with all Novotel hotels.

The food service is excellent, I would recommend asking for a room choice while making reservations since they have a very limited number of rooms with a view.

Room Tip: Higher floor and ask for availablity
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nnj13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure G, Executive Assistant Manager at Mercure Gold Hotel, responded to this review, January 25, 2013
Dear Guest,

I would like to thank you for your positive comments about the rooms and restaurants.

We are glad to read encouraging comments which will be shared with the team.

Thank you one more time for choosing us and your review. We stay at your availability should you wish to come back in Dubai.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kabul, Kabol, Afghanistan
2 reviews
4 of 5 bubbles Reviewed January 14, 2013

Overall the hotel is nice. I came right after Christmas and the lobby was very welcoming. One thing though was that the hot water in the room took FOREVER to heat up. You have to let the shower run for about five minutes before it was hot enough to shower and forget taking a bath. Turning the water all the way to the hot side took pressure down to a trickle and wasn't worth the amount of time it took to fill the tub. The room itself is very nice. Perfect for one person and loved the little sitting area. Would definitely book with Mercure again. One other recommendation, make sure you request any vehicle movement the day before. Every time I reuested a vehicle I was told it would be there but then it wasn't when it was time and my room was never called to inform me that they couldn't get the vehicle. Other than those two things this place was very nice. Breakfast was good and the Liquid Lounge was a nice quiet place to hang out and enjoy a drink or two.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joy626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure G, Executive Assistant Manager at Mercure Gold Hotel, responded to this review, January 25, 2013
Dear Guest,

I would like to thank you for your comments; it helped us to identify the cause of a technical issue that we have now fixed.

We as well, used your comments to have a better efficiency with our valet services, who are totally dedicated to our guests.

I would like to thank you for choosing us for your stay in Dubai and I am glad to read that you might consider us for your next visit.

We are at your availability for further information.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
140 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed January 12, 2013

I stayed in the hotel for 6 nights in December, I booked a single room it was fine for one person. My room overlooked the front of the hotel, obviously there was some noise from the main road outside, but it did not worry me. The bathroom unfortunately I did not feel was up to standard the toilet seat really needed replacing it looked dirty and the floor did not seem to be cleaned properly, quite often there was a sewerage smell in the bathroom which was rather nasty.
The reception staff were all very helpful except for one that seemed to work the very late shift and tended to keep you waiting whilst he did other things. The staff otherwise were very nice and helpful. I ate in the restaurant several times and was quite disappointed in the the menu. The first night I was offered the buffet or a la carte, the buffet was sadly lacking with hardly any food and very little choice. I chose from the a la carte, the food was nice but over priced for what it was and the portion. Another night the buffet looked slightly better but I stuck to the menu, it needs to improve to attract more people.
The hotel had a rooftop pool that was small but nice and a shuttle bus service to the beach. Stay on the bus for the private beach it was 5 AED entrance fee but well worth it. Far nicer than the main public beach with changing facilities and reasonable places to eat. The hotel also operates a bus service to a mall, it was nice with designer shops and fast food eateries and a large supermarket, but one visit was enough. I would stay at the hotel again but think more attention to detail is needed in room standards and the buffet in the restaurant. I have stayed at several accor hotels and feel this one is not up to the standard of the rest. It could be with some effort.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LondonFrancesca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure G, Executive Assistant Manager at Mercure Gold Hotel, responded to this review, January 25, 2013
Dear Guest,

Your feedback is important to us and I would like to thank you for taking the time to make a review of our property.

Please be sure that we are at your service therefore all of our associates are dedicated to our guests, we shared your comments to the entire team to be sure that we don't miss any opportunity to express it further.
I would like to bring to your attention as well, that the restaurants and bars menus are changing, we are aware of the need to change our menus according to season and for this reason, the new menu will be available very shortly.

You are totally right saying that we could do better and please be assured that this is the direction we are taking. I could only invite you to give us a chance to satisfy you better during your next visit in Dubai and stay available should you wish us to organize your next stay.

Thank you very much for your encouraging comments.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
61 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed December 27, 2012

I stayed at this hotel for a few days recently and was quite disappointed.
In my opinion, it is not up to the usual Mercure standards that I have experienced when staying with the group elsewhere in the world.
My room was very basic and quite dated. It looked out onto an alleyway. The bathroom was not especially clean - I found hairs belonging to other guests. The air conditioning at least worked well.
I was made to wait when I arrived as a room was not ready - despite asking for them to be secured, my bags were just left waiting in the lobby. Reception staff were stretched and did not offer me a pleasant welcome. Frequently my conversation with them was interrupted whilst they took calls on the telephone.
To go anywhere outside of this hotel, you will need a taxi. It is not near to anything in Dubai of particular significance.
Breakfast was not great - although there is some variety, there was not much fresh fruit.
A very small pool is available on the roof with a limited selection of sun loungers - these only seem to catch the sun very early in the morning. To reach the pool you need to negotiate a rather bizzare series of corridors and emergency stair cases! The pool itself was nice and clean.
Many of the taxi drivers did not seem to know where this hotel was located.
All in all - pretty average, verging on poor. Certainly no french flair and not great for anyone looking to actually see some of Dubai. For the amount of money each room costs, there are much better options than this in the city.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scooby_d00_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure G, Executive Assistant Manager at Mercure Gold Hotel, responded to this review, January 10, 2013
Dear Sir,

First of all I would like to assure you that it was a pleasure to welcome you at Mercure Gold Dubai. We are at our guest’s service and put all of our efforts to improve, for this particular reason, your feedback is extremely important to us.

Taking into consideration your comment, our Housekeeping manager has been able to identify the reason of your note and took actions in this regards to correct it. Our chief engineer has been able as well to resolve the air conditioning issues. We are closely looking at various ways to improve our breakfast standards and we receive as well positive feedback about it.

I would like to thank you for your encouraging comments about the receptionist team who is always delighted to serve you. Indeed they might be requested with many phone calls at a time on rush hours. Thank you!

There are always preferences when it comes to hotel design and we would be pleased to use your comments whenever a renovation would be planned.

For your overall stay, I would like to thank you one more time for choosing us during your trip to Dubai and for your time posting this review. I would like to assure you that should you decide to stay with us in the future; your comment about the room choice will be taken in consideration.

The entire team and I wish you a happy New Year 2013.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
0.2 mi away
Ramada Jumeirah
Ramada Jumeirah
#157 of 541 in Dubai
4.0 of 5 bubbles 858 reviews
0.3 mi away
ibis Styles Dubai Jumeira
ibis Styles Dubai Jumeira
#170 of 541 in Dubai
4.0 of 5 bubbles 398 reviews
0.4 mi away
Jumeira Rotana
Jumeira Rotana
#180 of 541 in Dubai
4.0 of 5 bubbles 623 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Garden Inn Dubai Al Mina
0.3 mi away
Holiday Inn Express Dubai Jumeirah
0.8 mi away
Al Khoory Executive Hotel – Al Wasl
Show Prices
Show Prices
Show Prices

Been to Mercure Gold Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Gold Hotel

Property: Mercure Gold Hotel
Address: Mercure Gold Hotel Al Mina Rd | PO Box 66431, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #195 of 541 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Gold Hotel 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Orbitz, Hotwire, Travelocity, Agoda, Priceline, Hotels.com, TripOnline SA and HotelQuickly so you can book your Mercure Gold Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing