Our family of 5 stayed here at the end of September for 3 nights in a 3 bedroom apt. We had car hire and parked under the hotel.
Negatives - no wifi in the apartments, only in reception. This was the only hotel we stayed in that during our 8 week trip which did not have wifi in rooms. They need to fix this and get with the time. I found the lady on reception to be quite hostile during booking in and out. She obviously does not know what customer service is. Also they did not thoroughly do their room check out with previous guests. We were told we had broken a melamine shelf in one of the cupboards in a bedroom when we hadn't even used the cupboards and had lived out of our suitcases. They held us up for 20 mins on checkout before finally believing us that it was damage from previous people. There was a problem with the drainage system in ensuite. The shower would not drain and we would shower with water around our ankles. Then halfway through the shower the toilet would gurgle and the water would drain away leaving a bad sewerage stench coming up from the drain. I reported this on checkout only to get a rude response again from the lady on reception. Obviously it was her policy to ignore it and blame it on customers instead of getting it fixed.
Positives - the apartments are huge with gorgeous views looking out over the Marina. We really enjoyed relaxing in the apartment and watching some movies. The apt was serviced daily. The apartment is close to a supermarket and the metro. Metro system is great. Easy to get to all the shopping centres.
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