First impression of the Bonnington was that the hotel staff need serious training in customer service. After trying to check in, I was asked to have a seat and wait while they checked the room. Most annoying thing about this was that it was 4:30 PM, two hours after the check in time of the hotel. Even after making me wait 20 minutes the staff provided no apologies and no answers as to why the room wasn't ready upon arrival.
This was just the beginning. After finally entering the room I was relieved that the service wasn't an indicator to what the rooms would be like. The room was clean, spacious, and very modern. It was very comfortable to be in.
Unfortunately the comfort and luxury of the room was constantly overshadowed by the ridicilous level of service whenever I made the smallest request. EVERYTHING requested from room service took AT LEAST 20 minutes to get delivered to the room. Ice buckets were small "because the hotel is full and all other guests have our big buckets" according to the staff member who delivered the ice to my room. The only request that didn't require a second follow-up call to make sure it was completed was breakfast; which wasn't too impressive either. The omelette was alright, served with a side of cooked, cold mushrooms...
Check out was almost as bad as check-in with staff taking ages to check the mini-bar, even though they were informed as to exactly what had been used from it.
Quite unfortunate that the level of service was so disappointing that it removed any lasting impression I would have had of the lovely rooms. Considering the conpetitive nature of the hotel industry in Dubai, I will not be visiting the Bonnington again.
- Official Description (provided by the hotel):
- The Bonnington Jumeirah Lakes Towers - Dubai, located in the heart of Jumeirah Lakes Towers along Sheikh Zayed Road just opposite Dubai Marina, is a 5-star hotel with 208, all non-smoking, rooms and suites, 272 luxurious serviced hotel apartments, 5 restaurants and bars, 6 conference suites, a Leisure Deck on the 11th floor with infinity pool, state of the art gym, pool bar, Jacuzzi, steam, sauna as well as a ladies' hairdressing salon. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Ctrip TA, Hotels.com, Expedia, Booking.com, Travelocity, TripOnline SA, Cancelon, Hotwire, Agoda, Evoline ltd and HotelQuickly so you can book your Bonnington Jumeirah Lakes Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bonnington Jumeirah Lakes Towers Hotel Dubai