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“THIS IS NOT A 4 STAR HOTEL AND IS SHARED WITH IBS - 2 HOTEL IN ONE.”

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Novotel Suites Dubai Mall of the Emirates
Ranked #146 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed March 11, 2011

Its official this not a 4 star hotel, at the entrance a big sign says its a 3 star hotel - please do not market something which is not true - also customers please note its communal areas are shared with IBS brand - my next room guest were IBS customers paying £40.00 per room while I paid £75.00 per night
Rooms are clean, but 3 washroom per room!! Not so clean and unless you are less then 6ft you will have difficult using the showers they are small - you cannot turn.
Also I had an early flight arrival even though they had rooms available the reception would not allow me to check in early and they have charged me for 3 nights rather then 2. Please do not get stung. Overall OK hotel, good location - but very very basic amenities.

  • Stayed: March 2011, traveled on business
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1  Thank nur1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,216 - 1,222 of 1,679 reviews

Reviewed March 7, 2011

I stayed here after reading some gr8 reviews as well as "WebSite" mentioning the Internet is free ( It's free only in Lobby ). Also the word "Suite" used in the name made it more attractive proposition.
The reality was much different, The room size is same and the Sofa and dining table make it look smaller and clumsy...
The matress was hard, and when i complained they had no solution... Blunt answer was... It's the same in all rooms... They ran out of Adaptors when i requested for one...
The staff was not friendly and courtious at all... Mostly i felt like an unwanted guest in the house...
In the Gym, they have 4 equipments, 2 treadmills and 2 cycles and one stepper... One treadmill and the stepper was not working... for my entire stay of 5 days....
The room was clean and tidy... but thts all the poisitive point i could gather...

  • Stayed: February 2011, traveled on business
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1  Thank adishm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2011

I found this place thanks to TripAdvisor last year, and spent a couple of days here after splurging out on The Atlantis. The kids actually preferred the Novotel as the room was so spacious and whilst it doesn't have any outside space to talk of it's very well located - a short walk to the Mall of the Emirates and a short taxi journey to Wild Wadi, Jumeirah Beach Park etc. The staff are super friendly and helpful, and it's great value. This year we spent a whole week here and it was perfect - especially as I discovered you can pay 100-150 Dirhams to get into most of the great hotel beach clubs, so we went to different places every day, for far less than staying at those hotels.

  • Stayed: February 2011, traveled with family
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1  Thank laughingboy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2011

This hotel has really spacious rooms. We booked the Grand Suite for two adults and 2 children which had three rooms and three bathrooms. The staff at reception, housekeeping and the restaurants were really, really friendly and efficient. What's more this hotel has a fantastic location. It's on Sheikh Zayed Road which is the main road in Dubai, walking distance to the Mall of the Emirates and the newly built Metro railway system.

  • Stayed: June 2010, traveled with family
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1  Thank Orencio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2011

good location, right next to the mall of the emirates (ski one)
early wake up hit the gym on the top floor (small but has all that you need), then went for breakfast, just go directly and ask for your eggs before start checking what is on the buffet (this will save you time, as no one will offer them to you) if you want warm milk should ask for it.
there is a metro stop inside the Mall OE in the 1st floor, that for 6dhr will take you to the Dubai Mall (the huge one net to the huge tower)

  • Stayed: February 2011, traveled on business
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Thank maxbalestra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2011

Accomadation was good. Restaurant especially at breakfast was appaling.No planning no organasation. We waited half hour for toast and then we sent it back. Every morning we had to ask for cups , for butter etc.
Also had my jacket went missing from the room.

  • Stayed: December 2010, traveled as a couple
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1  Thank 081247gm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SNMOE, Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded January 30, 2011

Dear Madam, dear Sir,
thank you for taking the time to tell us about your experience. Please allow us to express our sincere apologies for all inconveniences caused to you.
Please be informed that we are taking appropriate measures to address the problem and prevent future occurrence. We would like to ask you to provide us more details about your room number and the description of your jacket, maybe we have it in our lost & found collection. Please contact us on H6493-fo1@accor.com
Thank you again for sharing your experience and we hope that we will be given the opportunity of having you stay with us in the future.
Regards
Nicola Hochgruber
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2011

My husband, two small children and I spent 6 nights at this conveniently situated hotel. We were able to walk to the Mall of the Emirates as well as take a taxi to all destinations within a reasonable amount of time and cost. The staff were friendly and efficient. We also appreciated the free access to computers and the internet and while we checked our email the kids were able to play Playstation. If you are spending a few days there the room does not include a microwave but does have a fridge and tea and coffee making fascilities. There is also a small store accross the road where we were able to buy water and drinks till quite late. The Carrefour at the Mall is also open till late most days.

  • Stayed: January 2011, traveled with family
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1  Thank AnisaShreef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Suites Dubai Mall of the Emirates

Address: 2A St | Al Barsha 1, Dubai 283825, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#108 Family Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Business Hotel in Dubai
Price Range: $72 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Suites Dubai Mall of the Emirates 3*
Number of rooms: 180
Official Description (provided by the hotel):
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 
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Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai

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