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“A problem of sound proofing”

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Novotel Suites Dubai Mall of the Emirates
Ranked #143 of 546 Hotels in Dubai
Certificate of Excellence
Montcuq, France
Level 5 Contributor
78 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“A problem of sound proofing”
Reviewed November 8, 2013

Excellent location, free car park, 10' away from a metro station, friendly and efficient front-desk staffs, large rooms with modern ambiance, all this for the "plus".
But (and for me the purpose of having an hotel room is to sleep in it) there is an obvious sound-proofing problem at least it was the case in my room. Every time a neighbour would open a drawer, place smthing on a table, move about in room - that was almost as it was inside my room. And same applies for noises from the corridor - even far away from my door. It is annoying and specially at night time.
For all this I would have given a 3 and 1/2 only but this is not available here.
Swimming pool is very, very small (one of the smallest I have seen in a Novotel).

Room Tip: I would ask for a room without neighbours if I would return there (but I dont think I would return)
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  • Stayed November 2013, traveled solo
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Helpful?
1 Thank marcpointcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (196)
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English first
Amsterdam, The Netherlands
1 review
Reviewed November 7, 2013

Close to Metro and to the Mall of The Emirates. Nice grand suite with 2 bathrooms, tv and very good breakfast. You have a buffet but also it is possible to order things like French Pancakes or Omelette. People are friendly. Small fitness and swimmingpool and possible to get a Balinese massage.

  • Stayed October 2013, traveled with family
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Review collected in partnership with Accorhotels.com

Helpful?
Thank M V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiev, Ukraine
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 4, 2013

The hotel and room were quite nice and clean. Our room was quite spacious and well equipped. Unfortunately, there is no wifi in the rooms and the internet they do have in the rooms is EXTREMELY slow. Furthermore, it seems that the hotel puts some limits on what you can do with their internet. For example, Viber did not work. In other Novotel and Ibis hotels, I noticed that Skype did not work (both in the Accor Hotels group). They probably do this so that you are forced to make phone calls and pay through the nose using their phone lines. Anyway, this is VERY BAD when travelling and creates a massive headache. If they eliminate these limits and greatly improve their internet, it would be a really good hotel.
On the positive side, the service in the hotel was very good and we were given a very nice late check out, probably since I am an Accor Club member.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank afesiak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, November 16, 2013
Dear Afesiak,
Thank you so much for taking time to share your feedback about your stay in Suite Novotel Mall of Emirates. We are delighted to read that the room was quite nice, clean, quite spacious and well equipped.

We are disappointed to learn that you had a problem with the internet. Your feedback is very much appreciated and has been taken onboard as constructive suggestions to improve the kind of service we are expected to deliver.

With regards the WIFI connection in the room, we are currently working on installing WIFI in the room and we hope to have it sorted soon.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Tasmania
Level 6 Contributor
263 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
Reviewed November 2, 2013

Had two nights here recently and no complaints with the hotel. The rooms are small but clean, have everything except face washer, that you could want but the location was a bit isolated except for the mall of emirates over the rd. The location is in a new area of dubai so lots of new buildings going up and vacant land. There is ibis next door and a couple of other new hotels nearby with a nandos and couple of restaurants/cafes close but not alot else. If on business, would be suitable but if a tourist, once back at hotel you are a bit isolated. The actual staff and service was excellent. Wouldnt stay here again. Would stay somewhere a bit more busier or closer to dubai mall. Dubai isvery widespread and this hotel is away from alot of things to see.

  • Stayed October 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Loveagreathotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, November 16, 2013
Dear Loveagreathotel,

Thank you so much for your feedback regarding your recent stay at the SuiteNovotel Mall of the Emirates.

We thank you for your detailed review of the hotel and its surroundings but are disappointed to learn that you wouldn’t stay with us again.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Suites Dubai Mall of the Emirates

Property: Novotel Suites Dubai Mall of the Emirates
Address: 2A St | Al Barsha 1, Dubai 283825, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#108 Family Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Business Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Suites Dubai Mall of the Emirates 3*
Number of rooms: 180
Official Description (provided by the hotel):
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 
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Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai

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