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“Amazing stay”

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Novotel Suites Dubai Mall of the Emirates
Ranked #143 of 545 Hotels in Dubai
Certificate of Excellence
Amsterdam, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing stay”
Reviewed September 20, 2013

Stayed here for 2 weeks and it was great. Staff was very friendly and accomodating. Close to the mall, just around the corner and had dinner there most of the nights. There was always a taxi in front of the hotel so never had to wait. Very good value for money (paid €70 per night) and we loved the swimming pool. Small but very quiet and had it to ourselfes most of the time.
Rooms were big compared to the european standard we are used to and yes, the bed was hard. While no wifi the room, we did have (slow) free cable internet so we could hook it up to our laptop.

Would reccomend!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marlen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, October 5, 2013
Dear Marleen B,
Thank you for your detailed feedback regarding your recent stay at the Suite Novotel Mall of the Emirates.
It's a pleasure to read that you had a good your stay and particularly, glad that you found our rooms very spacious, staff very friendly, loved the pool and you find the hotel good value for money.

However, while we are pleased about your positive experience we are disappointed to learn that you found the bed a bit hard. We have some mattress toppers that can be added to make the bed cozier if one requires. With regards to the Wi-Fi connection in the rooms, we are currently working on it and we hope that we will have had it sorted out soon.

We certainly look forward to welcoming you back again soon and hope to make your next stay pleasant and memorable.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
Reviewed September 11, 2013 via mobile

I must say "Not Bad At All"!
It was clean, quite, cosey, a bit small room but for 2 persons more than enough, lunch and dinner buffet on various days, plus alacarte (the resturant manager helped us in customizing our dinner), nandos was also in the hotel, near to the emirates mall and the local market, swimming pool on the top, massage facility, gym!

The hotel is inter connected with the ibis hotel that is on the side!

Over all loved my stay!
And definetly will use this hotel again!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AleemMaira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, September 21, 2013
Dear AleemMaira,

Thank you for taking the time to share your experience on Trip advisor and for choosing to stay at Suite Novotel Mall of Emirates Dubai.

It's a pleasure to read that you had a good stay and would stay with us again .It is our mission to delight our guests every time and we are glad that you left with pleasant memories. I have shared your feedback with the team as a means of encouragement to them to continue to give the best service to all our guests.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
.
Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 10, 2013

this is a really average hotel, it reads well and gets great reviews but it is a dud.
no airport shuttle service as advertised, it has to be booked in advance with copies of passports and credit cards photocopied??? yea great service
food is really average
NO wifi in rooms only the lobby........lousy service
tired rooms, $20 for a glass of wine
the cheap offers they have are exactly that CHEAP

A great example of how this hotel operates is as I was leaving at 830 am a customer arrived from an overnight flight and she was told NO check in until 10am, she had a meeting to go to and there was no way she was going to be helped out, and the staff were quite rude about it.
This is just a really average dump with bad management. Staff are polite and kind, but you can sense they are on tenterhooks with aggressive profit hungry management overlooking their every move.

Book somewhere else as this is an unwelcoming lousy experience

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davorow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, September 21, 2013
Dear Davorow,

Thank you for taking the time to share your experience on Trip advisor and for choosing to stay at Suite Novotel Mall of Emirates Dubai.

Would like to thank you for highlighting your concerns and disappointments. Please accept my sincere apologizes for any inconveniences that you may have faced.Would like to thank you for highlighting the areas where we need to improve. Your feedback had been shared with the different department heads and has been taken onboard as constructive suggestions to improve the kind of service we are expected to deliver.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you better in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Australia
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 9, 2013

Our family of 3 stayed for 4 nights at this lovely hotel. Checkin was fast, friendly and professional. Our room was a family room, which was a long room with queen bed at one end, sofa bed at the other and a lounge with swivel tv in the middle - plenty of room. Beds could be divided by curtains. The bathrooms and toilet were compact but it was great having 2 bathrooms - especially with a teenage daughter!! We enjoyed our breakfast where you could order a hot dish, then help yourself to continental buffet, drinks etc. our daughter loved having nandos restaurant in lobby!, swimming pool area was lovely. Hotel very clean. Was fantastic being so close to mall of emirates, easy to walk too, although so hot outside and you need to be very careful crossing roads! metro system great and taxis plentiful and reasonably priced. Would definitely recommend and stay here again.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mintie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, September 20, 2013
Dear Mintie 123,

Thank you for taking the time to share your experience on Trip advisor and for choosing to stay at Suite Novotel Mall of Emirates Dubai.

We are pleased you had a wonderful experience and got value for the money spent. The room was clean and you were happy with the fast, friendly and professional check-in and you enjoyed the breakfast.

We are delighted to read the Hotel was very clean, swimming pool area was lovely and was fantastic being so close to mall of emirates, easy to walk, although so hot outside. Great to learn that you would recommend the hotel and stay again.

Thank you again for sharing your experience, we to have the pleasure of welcoming you for another pleasant and memorable stay

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Muharraq, Bahrain
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 8, 2013

Didn't appreciate the size of the room nor the unavailability of in-room WiFi connection (only in the Lobby) but overall the hotel was good, nice staff, with a decent free breakfast included-- Can't really complain too much for such a good price. It was within 5 min walking distance to the Mall of Emirates' car park as you can enter just near Ski Dubai, The Cheesecake Factory, Cinemas and food court. Moreover the hotel featured one my favorite restaurants: Nadno's and had excellent accessibility to taxis.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yaser A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, September 20, 2013
Dear Yaser A,

Thank you for taking the time to share your experience on Trip advisor and for choosing to stay at Suite Novotel Mall of Emirates Dubai.

We are pleased to read overall you had a good stay; the hotel was good, nice staff and got value for the money spent not to mention the hotels convenient location.

With regards to the Wifi connection in the rooms, we are currently working on it and we hope that we will have it sorted out soonest.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 5, 2013

We had a wonderful stay at this hotel. It was central to where we wanted to go - right next door to The Mall of The Emirates and Ski Dubai. We stayed during Ramadam and hadnt originally booked breakfast but on the advice of the girl on reception we decided to - cost approx $65 (aussie $) for 2 adults, 2 kids for 2 lots of breakfasts. The breakfast was very nice, not loads to choose from, but did its job.
The room was great - we asked for non smoking and a high up room, which we got. Loved the 2 bathrooms the the way you can divide the room with the curtain dividers.
We used the pool a couple of times - not a huge area but great just to cool down and the kids got to play. Would definitly recommend this hotel and would use it when passing through Dubai again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aleax4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, September 20, 2013
Dear Alex4,

Thank you for taking the time to share your experience on Trip advisor and for choosing to stay at Suite Novotel Mall of Emirates Dubai.

We are delighted to read you had a wonderful stay and are glad you found our breakfast nice, the room great and the hotel location convenient not to mention the pool was great to cool down and the kids got to play.

It is our mission to delight our guests every time and we are glad that you left with pleasant memories. Thank you again once again for sharing your experience and we hope to have the pleasure of welcoming you back for another pleasant stay.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
93 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed September 5, 2013

Our stay at the Suite Novotel Mall of the Emirates was absolutely perfect! The staff were so welcoming and friendly. The breakfast was absolutely amazing, all the variety you could want and also amazing nutella filled crepes!! yum!! There is an awesome buffet in the adjoining area of the hotel to the hotel next door and they do a different theme every night so the first night we got there it was a chinese buffet, with absolutely EVERYTHING you could want to eat, they even cook stuff fresh for you on the spot. then the next night we went back again for the mexican buffet. and let me tell you for the value, it was so so so cheap, we were absolutely amazed. go to the buffet for dinner you wont regret it! and also there is a lovely filippino lady working there as well. we also ate at the resturant/cafe across the road (as it was always so hot we didnt want to be outside without the air con for long!) portions are massive and so cheap. The hotel room was absolutely massive!! Bed was large and very comfortable, even had a lounge area and the couch was also comfortable. has a safe in the room. great shower and bath. so so clean. for the price we paid (so cheap!) we got absolute luxury. the pool was great. it was never crowded even on the 40degree day in the middle of summer. and it was just overall great for a relaxing dip in such intense heat. It was just the right size and because of the heat it wasnt too cold or even too hot depsite the sun being on it all day. towels are provided for you and the sunbeds are very comfortable. all the staff were very friendly and helpful and let us use the pool and shower even after checking out. wifi is only in the lobby but we knew this upon booking and the signal was ok. was a bit difficult for the taxi drivers to find the hotel (but we just put this down to there been a massive amount of hotels for them to remember, they cant remember them all!) dont let them get confused and take you to the big novotel closeby, make sure they know its the smaller one. location is not bad, taxis are so cheap so we just got them everywhere. overall we absolutely loved our stay and would most definitely recommend and return.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bardrichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, September 20, 2013
Dear Richardbarden,

Thank you so much for taking time to share your feedback about your stay at Suite Novotel Mall of Emirates. We are delighted to read your detailed review and we were happy to have made your visit a memorable one.

Happy to read the staff were welcoming and friendly and the Amicci restaurant offered great food at the Theme night that was absolutely amazing. The Hotel room was massive and great value for the money paid not to mention the great pool.

It is our mission to delight our guests every time and we are glad that you left with pleasant memories. I have shared your feedback with the team as a means of encouragement to them to continue to give the best service to all our guests.

Thank you again for sharing your experience and we hope to make your next visit as pleasant and memorable as the previous one.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Suites Dubai Mall of the Emirates

Property: Novotel Suites Dubai Mall of the Emirates
Address: 2A St | Al Barsha 1, Dubai 283825, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#108 Family Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Business Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Suites Dubai Mall of the Emirates 3*
Number of rooms: 180
Official Description (provided by the hotel):
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 
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Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai

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