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“It's not what you think !”

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Novotel Suites Dubai Mall of the Emirates
Ranked #146 of 545 Hotels in Dubai
Certificate of Excellence
Riyadh, Saudi Arabia
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“It's not what you think !”
Reviewed August 20, 2013 via mobile

Beware !!
This is my first time in Novotel suites , but I know the Novotel hotel very well.
This hotel was extremely disappointing for one reason only , that in the web site it clearly stated that the rooms are suites , where its actually a blow average room ! With a curtain to separate it in half !!
It was like sleeping in a hospital room with my 7 year old daughter on the other said ( no privacy ) .
The room was long but with very narrow walls , the bathrooms on the other hand are separated in two , one for the showers and the other has the stool , and both are so small that you can't breathe .

The thing is this is Dubai , for the same price you will find better hotels.

The service was very good and the location is only 5 minutes walk to Emarets mall and the train station , nothing else to see in that location.
Wi fi is free and is available only in the lobby.

Stayed August 2013, traveled with family
Helpful?
Thank Faiz1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,601 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Tennessee
Level Contributor
109 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 14, 2013

The room was perfect for two adults and a child we were all very comfortable. The room was modern, nice and clean which is all a HUGE thing with me. You also have a couch, cot, table with 2 chairs, lots of storage and I like that the toilet and the shower and bath are in two separate rooms. This hotel is pretty nice and worth every dime for sure. The staff is friendly and helpful as well.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smuuggrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, August 25, 2013
Thank you very much for taking time to share your comments on Trip Advisor.

It's a pleasure to read that you enjoyed your stay with us at Suite Novotel Mall of Emirates and particularly the room was clean, spacious and the staff helpful and friendly. We are glad you found the our hotel pretty nice and value of the money paid.

It is our mission to delight our guests every time and we are glad that you left with pleasant memories. I have shared your feedback with the team as a means of encouragement to them to continue to give the best service to all our guests.

Thank you again for sharing your experience and we hope you will return again for another memorable stay

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 31, 2013

This hotel was recommended by our travel agent and I was glad for this. A lovely property only 5 mins walk to the Mall of The Emirates - so a good location.

Compact Gym and pool with also a massage room make up the top floor - along with three different eating areas give the hotel a well rounded offering to clients.

ROOM - our room was very spacious and having a separate toilet was a nice touch. Down sides - bathroom is a bit small and the bed is very hard. VERY hard .... so if you have back issues take note.

I would gladly stay here again - very friendly staff and all spoke English. Keep the bed issue in mind .... but a great hotel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arthur058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, August 6, 2013
Dear Arthur,

We are pleased to read that you enjoyed your stay and would like to thank you for sharing your feedback on Trip Adviser.

Pleased to read your positive experience and glad that you found our rooms very spacious, staff very friendly , recommend the hotel and would be glad to stay with us again.

Disappointed to read that you didn't find the beds comfortable. If you brought these to our attention during your stay, we would have fixed it gladly. We have some mattress topper available to enhance the comfort of the bed to everyone preference.

We look forward to welcome you again for this time a longer stay and hope to make it more pleasant than the previous once.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North, New Zealand
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 30, 2013 via mobile

I have stayed here twice now in transit with my family and have found the hotel convenient and practical.
The family rooms are pretty good with pull across curtains for the three separate sleeping areas.
Generally very clean and good value.
The minibar is a bit expensive to use but there is a shop just to the right of the hotel where you can stock up with drinks and snacks for 20 Durams.
Staff are frendly and all speak excellent English among other languages.
Location is good for most the Dubai has to offer but is about 40mins from the Airport.
I used German limos to pick us up and paid abt 150 D return. That was pretty good when you consider there was four of us with four big suitcases. Cars are very big new 4x4 in top condition and all leathers with good drivers.
Food at the restaurant was ok and nothing flash.
The AC was very good and worked well quietly in the room we had, even with it at 48 outside.
Beds were a bit hard but otherwise good with nice clean bedding.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wheller151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, August 6, 2013
Thank you for sharing your feedback about your stay in Suite Novotel Mall of Emirates.

Your evaluation of our hotel and services was most appreciated and we thank you for the overall endorsement of our efforts. It is our mission to delight our guests every time and we are glad that we have succeeded in doing so. I have shared your feedback with the team as a means of encouragement to continue to strive to give their best to each guest.

However, while we are pleased about your positive experience we are disappointed to learn that you found the bed abit hard.We have some mattress toppers that can be added to make the bed cozier if one requires.

We look forward to welcome you again for this time a longer stay and hope to make it more pleasant than the previous once.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helena Valley
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 30, 2013

We had a three day stopover on our way to Athens.
A nice hotel, walking distance to Mall of Emirates, breakfast was not included in the tariff, rooms were quite nice, good value for the price, transport was convenient, taxis reasonably priced.
We did the desert thing which was arranged by the hotel, pretty hair raising.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DesHelenaValley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, August 6, 2013
On behalf of the hotel Team would like to thank you for sharing your review of your stay with us at Suite Novotel Mall of Emirates.

Glad to read that the hotel rooms were quite nice and you find the hotel good value for money.
We certainly look forward to welcoming you back and hope to make your next stay pleasant and memorable.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Suites Dubai Mall of the Emirates

Property: Novotel Suites Dubai Mall of the Emirates
Address: 2A St | Al Barsha 1, Dubai 283825, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#108 Family Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Business Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Suites Dubai Mall of the Emirates 3*
Number of rooms: 180
Official Description (provided by the hotel):
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 
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Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai

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