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“Great Option for Family”

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Novotel Suites Dubai Mall of the Emirates
Ranked #146 of 545 Hotels in Dubai
Certificate of Excellence
Kuwait City, Kuwait
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great Option for Family”
Reviewed July 2, 2013

My wife and kids (6 & 4) stayed in the hotel in June 2013. We were en route to South Africa, and decided to do a quick stopover in Dubai. I have been to Dubai several times (for business) and have stayed in several areas including Al Barsha (where the hotel is located). I like the locality of Al Barsha, as most of the hotels are within walking distance to the Mall of the Emirates, and the MOE is in turn linked directly to the Dubai metro, which will get you to most parts of the city.

The Suite Novotel is very close to the MOE, and they have "family suites", which can sleep up to 5 people, and they also include two bathrooms (great when everyone is trying to get ready at the same time!). Obviously they cost a little more, however, when comparing to other hotels, where I would have had to book 2 rooms, they are competitive (and slightly cheaper than most similar grade hotels).

The service in the hotel was great. Check in was fairly quick and pleasant. The room was very comfortable and big enough for us not to be tripping over each other. We did not make use of room service, but for our small requests, we were attended to very promptly. I also included breakfast in our booking, and must say the breakfast was great. Definitely better than similar hotels in this class. The service in the restaurant was also very good and the staff were pleasant.

The rooftop pool and area was small, but great for a quick cool off. There is also some PlayStation games near the foyer for those that would have used this. Only downside is that there is no wi fi internet access in the room (only in the lobby area). There is a plug in internet access in the room, and also some computers with access near the reception.

All in all a very pleasant stay and a hotel we will definitely be back at.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, July 26, 2013
Dear Glen B,
Would like to thank you for posting your review of your recent with us.
We are very pleased to read your detailed review and learn that you have enjoyed your stay with us and especially our service provided by all our team members. .
We will certainly share your feedback with all of them and they will be delighted to see that their hard work has been noticed.
We are very happy to learn of your positive experience with us, and look forward to welcome you again soon for another great experience.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
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English first
New Delhi, India
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 2, 2013

we want to go for big shopping to the large mall and did book few nights at this novotel. there was a friendly service at checkin and checkout and it location was good for this purpose. it was very clean there and all was in the typical novotel design, but little bit better then usual in other novotel we already visited. one of the best thing was the breakfast service. good bathsoap and shampoo!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarahgoesSUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, July 26, 2013
Thank you so kindly for posting your review of your stay at the Suite Novotel on Trip Advisor. We are so delighted to read that we were able to provide you with our excellent service throughout your stay and it is also a pleasure to learn that you found our room very clean.

We are once again very grateful for your valuable feedback and your friendly praise of our staff and we look forward welcoming you again whenever you travel to Dubai.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apollo Bay, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 30, 2013

We stayed here with 3 children (2 infants)for one night in May 2013. The room was large & comfortable - our son slept on a sofabed & 2 babies in cots (they made a special exception to allow 2 cots in the room for us). There were 2 bathrooms and one toilet, which seemed a bit excesive but was fine. The room was divided into3 parts by curtins which was really handy. The only issue we had was the air conditioning setting at 18 degrees through the night, which was too cold, however it was too hot to turn it off. The breakfast was great & the staff handled it well when our twin babies started throwing their coco pops everywhere. The location was a bit odd, although the Mall of the Emirates was less than a 5 minute walk away and there were various dining options just outside the hotel. It was fine for a stopover on a long haul flight. I was too cheap to book an early check in and in hindsight that was stupid because we arrived at about 7.30am & couldn't get into our room until midday. We used the pool & then went to the Mall of the Emirates (which opens at 10am) although we had not had a great flight and filling this time was hard work. Book the early check in - it will be worth it.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoBirley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, July 26, 2013
Dear Jo Birley,
Thank you for choosing to stay again with us in Suite Novotel Mall of Emirates.

Your feedback is really much appreciated; I am pleased to read that the service you received was great. With regards to the air conditioner it’s adjustable and it’s sad to read that you had trouble with it being too cold. If it had been brought it to our attention we would have gladly fixed it immediately.
We are always pleased to see that our guests leave the hotel happy and satisfied with the level of service the team provided them.
I hope we will all have the opportunity to welcome you again for another memorable stay.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
132 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed June 30, 2013 via mobile

My partner and I stayed here twice over a 4 week period using the Novotel as a stop over rest between Sydney and London. The first impression was made by the staff. The staff at the Novotel are exceptional and we could not fault them in any way. The rooms are clean and semi modern looking. The bathroom somehow looked dated despite the hotel being relatively new, and the show is tiny. In the shower don't be surprised if you find yourself either turning the flick mixer off or bumping the mixer to the cold setting with your bum. The toilet is also tiny, having to do a 3 point shuffle just to get into the toilet. The buffet breakfast is also very nice and well worth it. Conveniently the Mall of the Emirates is just a 5 minute walk from the hotel. Would use this hotel as a stop over hotel again and not as a holiday hotel.

Stayed June 2013, traveled as a couple
Helpful?
Thank McPlump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, July 26, 2013
Dear McPlumb,
I am very pleased to learn that your stay with us at Suite Novotel Mall of Emirates had a good first impression made by the staff and I would like to thank you for sharing your feedback on Trip Advisor.
We are very pleased to read your review and learn that you have enjoyed your stay with us and especially our service provided by all our team members. Please rest assured your comments will be shared with the team as recognition of their efforts.
With regards to the breakfast your comments have been taken on board as constructive suggestions to improve our services.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 29, 2013 via mobile

Excellent room for family of three,clean linens and pillows.We stayed in this hotel for 3nights and 4days, and the location is great.I would go back to this hotel again and definitely recommend it to my friends or to everybody.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luvujoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, July 26, 2013
Dear Luvujoy,
Thank you for choosing to stay at Suite Mall of Emirates for your stay in Dubai and taking the time to share your experience on Trip advisor.

It was a pleasure to read your review and see that you appreciated the comfort and cleanliness of our rooms and would recommend the hotel
We hope to see you again soon and look forward to welcoming you for another wonderful experience.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
64 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 29, 2013

Compared to the competition, the Suite Novotel is a great value. For the price, I was happy to get a large room with good service in a pretty convenient location. It was a five minute walk to the Mall of the Emirates. It was also in between two metro stations, Sharaf DG and Mall of the Emirates. The walk to Sharaf DG is closer, but the walk is all outdoors. The internet was okay since it was only wired. Overall, the Suite Novotel is a great choice for travelers looking for a great value.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arthursiew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, July 26, 2013
Dear Arthur,
Thank you for posting your review of your stay at the Suite Novotel on Trip Advisor. We are so delighted to read that you found our hotel to be good value for money.

I hope we will all have the opportunity to welcome you again for another memorable stay.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 27, 2013

After reading all the reviews about Suite Novotel Mall of Emirates, Dubai we finally booked the hotel stay for 4 days. The Hotel has great location, great staff, great quality of rooms, good swimming pool to relax and of course great food... Its surely a perfect family hotel. As Indian food is not available in the menu, u can surely try a local restaurant just few blocks away serving quality Indian food both veg & non veg. I shall rate this hotel 9 on 10..

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank milind_y_chavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review, July 26, 2013
Thank you for choosing to stay at Suite Mall of Emirates for your stay in Dubai and taking the time to share your experience on Trip advisor.

It was a pleasure to read your review and see that you appreciated the great staff, great quality of rooms, good swimming pool and great food and rate the hotel a nine out of ten.
We are always pleased to see that our guests leave the hotel happy and satisfied with the level of service the team provided them.
I hope we will all have the opportunity to welcome you again for another memorable stay.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Suites Dubai Mall of the Emirates

Property: Novotel Suites Dubai Mall of the Emirates
Address: 2A St | Al Barsha 1, Dubai 283825, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#108 Family Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Business Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Suites Dubai Mall of the Emirates 3*
Number of rooms: 180
Official Description (provided by the hotel):
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 
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Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai

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