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Novotel Suites Dubai Mall of the Emirates
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Reviews (1,954)
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759
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All reviewssofa bedfamily suiteseparate toiletfree wifi in the lobbymin walkmetro stationrooftop poolrecommend this hoteldubai mallconvenient locationspacious roompleasant staybuffet breakfastearly checkemiratesjaemoe
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1,102 - 1,107 of 1,954 reviews
Reviewed June 30, 2013

We stayed here with 3 children (2 infants)for one night in May 2013. The room was large & comfortable - our son slept on a sofabed & 2 babies in cots (they made a special exception to allow 2 cots in the room for us). There were 2 bathrooms and one toilet, which seemed a bit excesive but was fine. The room was divided into3 parts by curtins which was really handy. The only issue we had was the air conditioning setting at 18 degrees through the night, which was too cold, however it was too hot to turn it off. The breakfast was great & the staff handled it well when our twin babies started throwing their coco pops everywhere. The location was a bit odd, although the Mall of the Emirates was less than a 5 minute walk away and there were various dining options just outside the hotel. It was fine for a stopover on a long haul flight. I was too cheap to book an early check in and in hindsight that was stupid because we arrived at about 7.30am & couldn't get into our room until midday. We used the pool & then went to the Mall of the Emirates (which opens at 10am) although we had not had a great flight and filling this time was hard work. Book the early check in - it will be worth it.

  • Stayed: May 2013, traveled with family
    • Value
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1  Thank JoBirley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded July 26, 2013

Dear Jo Birley,
Thank you for choosing to stay again with us in Suite Novotel Mall of Emirates.

Your feedback is really much appreciated; I am pleased to read that the service you received was great. With regards to the air conditioner it’s adjustable and it’s sad to read that you had trouble with it being too cold. If it had been brought it to our attention we would have gladly fixed it immediately.
We are always pleased to see that our guests leave the hotel happy and satisfied with the level of service the team provided them.
I hope we will all have the opportunity to welcome you again for another memorable stay.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

My partner and I stayed here twice over a 4 week period using the Novotel as a stop over rest between Sydney and London. The first impression was made by the staff. The staff at the Novotel are exceptional and we could not fault them in any way. The rooms are clean and semi modern looking. The bathroom somehow looked dated despite the hotel being relatively new, and the show is tiny. In the shower don't be surprised if you find yourself either turning the flick mixer off or bumping the mixer to the cold setting with your bum. The toilet is also tiny, having to do a 3 point shuffle just to get into the toilet. The buffet breakfast is also very nice and well worth it. Conveniently the Mall of the Emirates is just a 5 minute walk from the hotel. Would use this hotel as a stop over hotel again and not as a holiday hotel.

Stayed: June 2013, traveled as a couple
Thank McPlump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded July 26, 2013

Dear McPlumb,
I am very pleased to learn that your stay with us at Suite Novotel Mall of Emirates had a good first impression made by the staff and I would like to thank you for sharing your feedback on Trip Advisor.
We are very pleased to read your review and learn that you have enjoyed your stay with us and especially our service provided by all our team members. Please rest assured your comments will be shared with the team as recognition of their efforts.
With regards to the breakfast your comments have been taken on board as constructive suggestions to improve our services.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013 via mobile

Excellent room for family of three,clean linens and pillows.We stayed in this hotel for 3nights and 4days, and the location is great.I would go back to this hotel again and definitely recommend it to my friends or to everybody.

  • Stayed: May 2013
    • Value
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Thank Luvujoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded July 26, 2013

Dear Luvujoy,
Thank you for choosing to stay at Suite Mall of Emirates for your stay in Dubai and taking the time to share your experience on Trip advisor.

It was a pleasure to read your review and see that you appreciated the comfort and cleanliness of our rooms and would recommend the hotel
We hope to see you again soon and look forward to welcoming you for another wonderful experience.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

Compared to the competition, the Suite Novotel is a great value. For the price, I was happy to get a large room with good service in a pretty convenient location. It was a five minute walk to the Mall of the Emirates. It was also in between two metro stations, Sharaf DG and Mall of the Emirates. The walk to Sharaf DG is closer, but the walk is all outdoors. The internet was okay since it was only wired. Overall, the Suite Novotel is a great choice for travelers looking for a great value.

  • Stayed: June 2013, traveled with family
    • Value
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Thank arthursiew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded July 26, 2013

Dear Arthur,
Thank you for posting your review of your stay at the Suite Novotel on Trip Advisor. We are so delighted to read that you found our hotel to be good value for money.

I hope we will all have the opportunity to welcome you again for another memorable stay.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

After reading all the reviews about Suite Novotel Mall of Emirates, Dubai we finally booked the hotel stay for 4 days. The Hotel has great location, great staff, great quality of rooms, good swimming pool to relax and of course great food... Its surely a perfect family hotel. As Indian food is not available in the menu, u can surely try a local restaurant just few blocks away serving quality Indian food both veg & non veg. I shall rate this hotel 9 on 10..

  • Stayed: May 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Service
Thank milind_y_chavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded July 26, 2013

Thank you for choosing to stay at Suite Mall of Emirates for your stay in Dubai and taking the time to share your experience on Trip advisor.

It was a pleasure to read your review and see that you appreciated the great staff, great quality of rooms, good swimming pool and great food and rate the hotel a nine out of ten.
We are always pleased to see that our guests leave the hotel happy and satisfied with the level of service the team provided them.
I hope we will all have the opportunity to welcome you again for another memorable stay.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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