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Novotel Suites Dubai Mall of the Emirates
Ranked #143 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed November 27, 2012

We had 5 nights here. They are amazing. The staff are so helpful and we were looked after so well. The rooms are beautifully clean and nothing is too much trouble. All areas of the hotel is covered by amazing staff / customer contact and We would highly recommend a visit.

Stayed: October 2012, traveled with family
1  Thank Katy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser A, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded November 30, 2012

Dear Katy E.,

Thank you very much for taking the time to share you most appreciated feedback about your recent stay in Suite Novotel Mall of Emirates.

It is our mission to delight our guests every time and we are glad that we have succeeded in doing so. I have shared your feedback with the team as a means of encouragement to continue to strive for the best.

We look forward to welcoming you back in the near future.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,003 - 1,009 of 1,714 reviews

Reviewed November 19, 2012 via mobile

My experience was very good. The staff was very attention and polite. My wife broke her foot and the hotel borrow me one steel chair for all days that I could use even of the hotel. The breakfast is very good. The problem is that do not have wifi in the room, only in the lobby and the quality is very poor.

  • Stayed: November 2012
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1  Thank lndr14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser A, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded November 22, 2012

Thank you very much for your comments about Suite Novotel Mall of Emirates team.

I have shared your comments with the team and we are happy to know that you enjoyed your stay with us.
With regards to Wifi in the room, please be informed we are now in the process of reviewing the possibilities of installing this service, and the offer from our service provider.

We hope your wife will get better soon.

We certainly look forward to welcoming you back and hope to exceed your expectations once again.

Best Regards,

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Reviewed November 16, 2012 via mobile

Stayed here for 4 nights in November with my husband and 2 children.

We had one of the big suite rooms which had plenty of room for the four of us and allowed the kids to sleep a bit further away from us in a hotel and not right next to our bed as in most hotels. View nothing special (office block and building site) but not a problem for us. Room very quiet and no noise that I remember.

Food is brilliant and they cater for your needs very well. Service a little slow in the Novotel restaurant but if in a hurry you can eat in the joined ibis hotel. Good choice at breakfast.

Reception staff very helpful and helped me checkin and print boarding passes for our flight and also very knowledgable.

Did not use the minibar as a little expensive but there is a shop a minute down the road on the left as you leave the hotel which sells snacks and water.

As a business hotel I think free Internet (and wireless) should be made available in the rooms. Several times we saw people on business calls at dinner which must be hard for them given the noise our kids made!

Make sure you know the address of the hotel and the names of the other hotels around as several of the taxi drivers we had did not know the hotel.

Overall a good stay and I would recommend this hotel.



  • Stayed: November 2012
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1  Thank adamandcara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser A, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded November 22, 2012

Thank you for staying with us for your recent stay in Dubai and taking time to share your feedback on Tripadvisor.

I am very pleased to learn you have enjoyed your stay with us. With regards to your comments about the speed of service, please be informed the team is undergoing some training to ensure we will improve on that point.

We certainly look forward to welcoming you and your kids back and hope to exceed your expectations once again.

Sincerely,

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Reviewed November 16, 2012

Very clean hotel with fairly spacious rooms. Definitely good value for money and very conveniently situated being just across the road from the Mall of the Emirates.
The only issue I would raise is that the alcoholic beveages in the hotel bar are ridiculously expensive. But, then again, they are expensive everywhere in Dubai.

  • Stayed: September 2012, traveled as a couple
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2  Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser A, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded November 22, 2012

Thank you for choosing the Suite Novotel Mall of the Emirates for your recent stay in Dubai and for recommending your experience on TripAdvisor.

I am very pleased to learn you have enjoyed your stay with us.

We certainly look forward to welcoming you back and hope to exceed your expectations once again.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2012

hotel is a fair distance from airport about 20 minutes taxi drive (cost about 75 in local currency), hotel staff frendly and helpfull , rooms clean and spacious and quite , area appears to be safe to walk around a night , hotel is located near 2 train stations , trains are easy to travel on signs in english and arabic all day ticket (red) is best value( 18 in local currency) , check signs for train times as on fridays they start at 1330hrs after prays . mall of the emerates shopping center within easy walking distance (5 minutes) with train station located near food hall

  • Stayed: November 2012, traveled as a couple
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2  Thank sca1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser A, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded November 22, 2012

Thank you for taking the time to review us on TripAdvisor.

At Suite Novotel, we strive to offer efficiency coupled with simplicity and friendliness. Your observations are encouraging and an endorsement that we are on the right track. I have shared your comments with the team and we are happy to know that you enjoyed your stay with us.

Thank you once again for your review and we hope to see you soon again.

Kind Regards

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Reviewed November 7, 2012

We had three nights in this hotel and found the staff were helpful and the room comfortable. We enjoyed excellent a la carte breakfasts served by a lovely Kenyan lady named Agnes. Free internet in the lobby was a bonus and taxis to places such as the Burj Khalifa were very reasonably priced. There is a small shop just down the road for items such as fruit, coke and snacks.

  • Stayed: September 2012, traveled as a couple
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1  Thank HACKER69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser A, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded November 8, 2012

Thank you for choosing Suite Novotel Mall of the Emirates for your recent stay and for recommending your experience on TripAdvisor.

I am very pleased to learn you have enjoyed your stay with us and especially the service received by Agnes for your breakfast.. She definitely will be very happy to see that you have had such a great time in Dubai and in our hotel.

We certainly look forward to welcoming you back and hope to exceed your expectations once again.

Sincerely,

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Reviewed November 7, 2012

Spent 8 nights, for business purpose. I previously made some remarks for improvements (on TripAdvisor and Accor website) for no action has been taken. So this time, i downgrade my overall rating of my stay at Suite Novotel Mall Of The Emirates.

Hotel conveniently located 5 minutes walk from the Mall of Emirates (Ski Dubai). Also a good location to move around in Dubai. Rooms are spacious and nicely decorated. Very comfy bed.
Good breakfast. Limited menu for room delivery.

The same negative points highlighted in my previous review *** IMPROVEMENT NEEDED ***
* Internet not free (like in all Accor hotels) which is not very business travelers oriented. For me, it was free (as Accor Le Club Gold member), but in general i do not understand hotels that consistently charge for internet for business travelers.
* Wifi not available in rooms, only cable connection; not convenient
* In room connection speed and quality is extremely low.
* Soundproofing not really good in rooms. Easy to hear other rooms and people in the corridor.
* Some issues with service at the restaurant (breakfast, lunch, dinner): very slow service; had to wait sometimes 20 minutes to get a menu or someone taking the order. Problem of organization in the team. Problem reported to the F&B Manager who addressed this issue immediately, positively and effectively. So, good reaction from the hotel team.

Overall still a pleasant experience but i would really appreciate to see improvements in some areas as reported several times.

  • Stayed: October 2012, traveled on business
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2  Thank Raphael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser A, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this reviewResponded November 8, 2012

M.Raphael T.,

First of all, we would like to thank you for choosing Suite Novotel Mall of Emirates for your stay in Dubai, and for your loyalty.
We appreciate you taking the time to share your feedback on Tripadvisor, and would like to appologise for not responding to your comment previsouly.

With regards to Internet connection, I am pleased to inform you that we are in the process of reconsidering our offer in order to better fullfil guest expectations like yours.
Concerning the service in restaurant, please rest assured organization will be reviewed and further training will be given to the team.

Once again M.Raphael T., thank you very much for telling us about your experience.
At Suite Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Looking foward to welcome you again during your next stay in Dubai, I hope you will give us the opportunity to serve you better.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Suites Dubai Mall of the Emirates

Address: 2A St | Al Barsha 1, Dubai 283825, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#108 Family Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Business Hotel in Dubai
Price Range: $93 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Suites Dubai Mall of the Emirates 3*
Number of rooms: 180
Official Description (provided by the hotel):
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 
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Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai

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